Art Selection, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Walk-in Closets, Decluttering, Dining Room Design, Downsizing, Entry Design, Furniture Selection, Home Staging, Home Theater Design, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Project Management, Space Planning, Wine Cellar Design, Home Office Design, Accessorizing
Carrollwood, Carrollwood Village, Citrus Park, East Lake-Orient Park, Egypt Lake-Leto, Gandy, Gibsonton, Greater Northdale, Lake Magdalene, Mango, Palm River-Clair Mel, Progress Village, Riverview, Saint Petersburg, Seffner, Tampa, Temple Terrace, Town 'n' Country, University, Valrico, Westchase, South Tampa
Best of Houzz 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 & 2021 http://www.houzz.com/pro/debbiecperez/peridot-decorators-inc
First, tweaking isn’t for everyone. If you're uncomfortable with change, find it difficult to relinquish control of the decorating of your home to a professional, then tweaking probably isn’t for you and you will be much happier with a traditional, pay by the hour, approve everything decorator. And that’s okay! If, on the other hand, you are a busy person who doesn’t have time to decorate, you embrace change, are comfortable leaving decorating decisions to a professional, and want to transform your spaces for a fraction of the cost of a traditional decorator, then tweaking is definitely for you. You know yourself best. We can’t tell you if tweaking is right for you or not.
Second, read the terms of your contract. We’ve been tweaking for over ten years and have tweaked thousands of spaces to happy clients who recommend us and use us over and over again. In fact, the client who wrote this review was referred to us by one of our awesome repeat clients. One of the things that has made us successful is our transparency. All of our contract terms and conditions have been clearly stated on our website for years. Prospective clients can go to our website (www.tweakyourspace.com) and familiarize themselves with the whole process, in detail, before they ever call us for an appointment. The information includes detailed explanations of our purchasing and return policies, as well as our commitment if you’re not satisfied, to come back, at no charge, to put your existing items back where you want them. In addition, the contract our clients sign clearly states that all of the terms and conditions on the website apply to the contract and has the client specifically initial the following language: Client hereby acknowledges that they have read and understood all of the terms and conditions as listed in the Tweak Your Space website, and agrees to be bound by said terms and conditions. From the language of the review, one would think that the purchasing and return policies the client complains about were disclosed after the tweak. The reality is that the client who wrote this review signed the contract and initialed the language above saying they had read, understood, and accepted the terms. What became clear after the tweak was that the client had not read the terms and conditions and, when these contract terms were pointed out, they felt it was somehow wrong of us to enforce them. The take away here is: Read the terms and conditions before you enter into a contract and make sure you are okay with them.
Finally, I have to say something about the allegation that I “pulled a stunt” by cutting Mrs. Stuart out of an email in attempt to divide her and her husband. The reality is a lot simpler and not so nefarious. I responded to an email from Mr. Stuart late on a Thursday. My husband and I were leaving very early the next day to visit a sick friend out of state, and I knew I might not be able to answer emails for a few days. In an effort to be responsive to my clients, I responded that night. Unfortunately, when I replied, in my hurry, I clicked “reply” instead of “reply all.” Something we’ve all done. It was, nevertheless, a mistake, although an innocent one, and I am truly sorry for any problems that may have created.
So, to wrap this up future Tweakers, know thy self and read the contract terms before you sign.
Every project begins with a consultation where we take into consideration all aspects of your project i.e.; existing items and aesthetic, size and scale of spaces, architectural style, lighting, etc. This is a very thorough analysis of the spaces we’ll be Tweaking. From this consult we find out what the dos and don’ts are. What will you allow us to do, and don’t do? For example, Mrs. Jordan asked us to take down and dispose of her existing mini blinds, and declined to have new blinds installed. This is also where we got permission to remove the ceiling fan and replace it with a chandelier. We learned she wanted all new seating, and we were instructed on where to put her existing, unused items. Finally, the off white and grey rug was selected for the room as a result of Mrs. Jordan showing us a photo with a very similar off white and grey rug she said she liked during our consultation.
Another part of the consultation, and a very important part of this process, is the interview. This is where we find out what it is you can’t do for yourself that you need for us to do for you. We want to know what works and doesn’t work, what are your favorite things, and what makes you happy. These are just a few of the many questions we explore. We ask you to dream big. You don’t have to worry about how to do it, that’s our job.
This is so important because we handle all the decisions for you as if it where you making those difficult choices. Choices like, what to buy, will this work, to making all the purchases for you so they fit within your budget. Freeing you to do the things you do best. We’ve spent years developing a design process that offers our clients a convenient, stress-free experience using the things they love.
Communication is key. Sometimes, it’s easier for a client to show us what they have in mind by showing us their Pinterest board or Houzz ideabook. In this case, Mrs. Jordan provided us with her Pinterest board. Her Pinterest board was consistent with the information she provided during her interview and on the questionnaire we asked her to fill out. She wrote that she wanted her space to be “light, bright, clean and airy”. What I noticed from her board, was her love of mid-century modern design, and this was the inspiration for the pieces used in her new space. In fact, many of the major pieces acquired for the space were items featured on her Pinterest board.
Mrs. Jordan signed an agreement the day of her consultation that included the design fee, budget for furniture and accessories, and confirmed that she had read and understood all the terms and conditions listed on the TYS website. When she asked me to give her an idea of how much setup & delivery would be, I responded that it’s hard to know at this time because her space had not been designed yet. She acknowledged she understood, and I gave her the average range, of which $400 was the lowest number in that range. After the tweak, she was provided with a full accounting for the $900 costs. This included the additional time resulting from her request the day of her installation that we drop off her unwanted recliner and sofa at a local donation center. We were happy to fulfill this request, however it did add to the costs and contributed to the $900 cost which was at the high end of the range quoted.
We believe in full transparency for all to see. Before you even pick up the phone to speak with us, you have full knowledge of how Tweaking works. We publicly display our pricing, policies, examples of projects, before & after’s, as well as many testimonials.
We work with all budgets and pride ourselves in creating beautiful spaces within the budget you set for us. You tell us at what level we get to shop from the very beginning. It’s one of the things we specifically discuss during our consultation. You tell us if you want pre-owned, large box store, local shops, designer, custom, or any combination of these choices. We’re clear about where and how you want us to spend your budget. We thrive on finding deals and saving our clients money. We have a huge incentive and take seriously the trust you’ve placed in us to make wise purchases on your behalf. We know this will make you happy, and this is what it’s all about. Besides, if you’re not happy, we’re not happy.
The process used in the selection of the items purchased within the client’s budget is largely controlled by the design, which comes first. We then search vendors to find items that fit the design, satisfying the clients preferences. Once we find items to fit the design, we try to acquire those items at the best possible price. Our goal is always to use the budget in a way that will achieve the client’s aesthetic goals in the budget the client has set.
Items are generally ordered 3 to 4 months prior to installation. It is possible for someone to find these items for less because prices fluctuate in this industry and/or go on sale after orders are placed.
When we have to return items, we try to make it as painless as possible for the client. It’s understandable that a client not understand the hours and expense involved in getting a vendor to accept a return and the costs of coordinating and processing that return.
We purchased and installed over 25 items as part of Mrs. Jordan’s Tweak and came in $848.00 under her budget as she requested we try and do. We did discuss options for replacing sofa, lamp, and chair which she indicated would make her happy, but ultimately she decided to return them. As far as the damaged side table. As soon as this item was unpacked and the missing part on the drawer glide was discovered, pictures were taken and immediately emailed to the vendor and a replacement was ordered well before we revealed her space to her. Part of the Tweak experience is that we transform your spaces in one day, so a lot goes on the day of a Tweak. In the excitement of the reveal I did forget to mention that the side table was delivered missing a part and that the replacement was already on its way. As it turned out, Mrs. Jordan decided she would rather return the table and get a full refund, which she received. Lucky for Mrs. Jordan, the vendor didn’t want the table back, so I offered it to her to keep, which she accepted.
After the reveal and walk-through was complete we showed Mrs. Jordan where her previous furniture was stored away. After answering her questions regarding the space, like I do with all my clients, I asked if she would mind sharing her experience in a video testimonial. She graciously accepted and gave a touching and happy testimonial.
We do our very best to please each and every client. We regret that in this situation that wasn’t the case. We do wish Mr. and Mrs. Jordan the very best.