Our kitchen (see the Kearney Cary Kitchen photos above) has been finished for nearly two months, and the sense it's new hasn't yet diminished. We are extremely pleased with the way it turned out, and we owe it to Designhouse Kitchen and Bath, LLC who did the work.
Our house is about 15 years old, and the kitchen was a peninsula design, triangular with one (same) way to get into and out of it. We had for a long time wanted to change to having an island design. We knew that meant quite a lot of work and money as, although we weren't changing walls, we needed new cabinets, plumbing, electrical, lighting, and flooring- the works. We had a lot of cabinets and mindful they're a big (the biggest) expense, we hoped to use as much as what we had and paint the doors. We did not want to refloor too much- just to lay new flooring where the peninsula had been and match the rest.
About mid-2019 we went to the Raleigh Home-show at the Fair Grounds and spoke to several contractors and had them come and give us quotes. Several did show up, took a few measurements, took photos- about half of them were really interested predominantly in refacing existing cabinets but could order new ones, but the plumbing, electrical, appliances, etc. we had to arrange ourselves. Despite these limitations, we learnt later they were pretty expensive too.
David Taylor showed up and with considerable gusto talked to us in fine detail, bouncing ideas between us on what was possible. He was enthusiastically measuring things, sticking painter’s tape around the place, giving us ideas and vision what was possible, including repurposing cabinets we were replacing to improving the cabinets that remained. We liked him a whole lot from the outset!
He did ask for a check up-front to continue with the plans which I remember made us a bit anxious, but when we showed up a few days later- his plans were terrific- very detailed, computer generated, and with 3-d renderings showing what it was going to eventually look like. Already- money well spent.
We had another big meeting that went well after midnight, when we refined the plans- he had his laptop to change the plans, and documentation about 3 inches thick to iron out the myriad of details of a comprehensive kitchen redesign. We decided that new cabinets along a wall were necessary, and we went a bit crazy with all the nice features- drawers, pull-out trays, spice racks, compartments, ...
We signed with Designhouse, (comprised of David, his Dad, brother Tim, and journeyman Luke) and, much to our relief, they are the type of contractor who'd arrange all the subcontractors.
We changed our mind about the cabinet style- we eventually decided to get new doors and drawer fronts for the boxes that remain so they'd match the new cabinets. We changed our mind about other things too. We agonized about paint colours, drawer pulls, the sink, which cooktop and exhaust to buy, and which dishwasher,... we probably tried David's patience but he never complained.
Long story short- the Designhouse product is first class.
We did have change-orders, but most of them were materials. We never squabbled over the money. Very importantly- no quality issues. Whenever there cropped up things we thought needed improving or hadn't turned out so well, David was already onto it. Example: matching newly-laid hardwood flooring to what's existing is difficult, and we had set our expectations accordingly the match would be noticeable- David took 3 goes to get it as right, and now it's only when you get fairly close do we see the boundary, and as time goes on it's getting better.
A measure of how good a contractor is not how he acts when things run smoothly but when they don't. The quartz countertops were installed, and in a couple of spots there were blemishes or some type of repair had been done, and we thought they weren't good enough. We anticipated a big dispute, but David argued with the reluctant supplier and fabricator and we ended up with new countertops that were perfect.
We were continually amazed that we'd call David to tell him something minor- a spice rack is not sliding smoothly for instance, and David never didn't understand, or confuse us with another job- it seemed he'd committed to memory our design in all its minutae. He did pick up the phone and did respond promptly to texts.
In conclusion- we have a new kitchen, that has terrific design, tons of features, massive storage, about half new cabinets, the rest seems new too (he got him to replace the hinges and soft-close the old drawers too)- a kitchen that has a tremendous amount of cabinets. Also, new lighting (island lights, requiring amazing fishing of wire through walls), plumbing (a new modern sink and disposal), HVAC (including cooktop exhaust), flooring, and paint (we went and repainted most of our downstairs), new cooktop and dishwasher, really, really nice quartz countertops and quartz back-splashes- and it's utterly beautiful!!!
I was back at Raleigh's Fair Grounds yesterday for the auto-show- I could easily blow what I spent on the kitchen, or most of that, on a new car.
There's an important intangible benefit of the new kitchen- our family likes being in it. Before, anyone in the kitchen was "fenced-off" by the peninsula- now it's so much more open. One of us working in the kitchen can now be engaged with whoever is watching TV, or sitting at the table (doing homework) and the island being 5x9' allows both of us to comfortably be working at the same time. There's even room to keep our laptops and tablets set up at one end. We're all closer.
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