Backsplash Installation, Basement Remodeling, Bathroom Remodeling, Cabinet Installation, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Home Additions, Home Extensions, Home Remodeling, Home Restoration, Kitchen Plumbing, Kitchen Remodeling, Tile Sales, Universal Design, Bathroom Design, Kitchen Design
Astoria, Far Rockaway, Garden City, Great Neck, Hoboken, Jersey City, Kew Gardens, Manhasset, New Hyde Park, New York, Queens, Union City, Manhattan, Brooklyn
We sent our installer as scheduled with the customer.
When our installer got to the job site he informed us that job site was not ready for the cabinet
installation due to existing countertop and tiles.
We kindly agreed to wait for our customer to finish the demolition by himself so we could start
with the installation of the cabinets. Because of this delay we could not finish the installation the
same day and at our own expenses we have to send our installer another day to finish the
During the installation our installer informed us that toe kicks and crown moldings came in
wrong color, then we made the claim to the manufacturer the same day.
A few days later our customer decided to order pull out drawers and a corner organizer.
Claimed parts came but extra pull outs and other parts which were ordered by the customer were
on manufacturer delay and customer was informed about it.
After we received all items we sent our installer the next day to finalize with the installation job.
All the time customer was informed about timing and other manufacture / shipping issues.
NYC Kitchen and Bath is proud to have an excellent service for all of our customers and we
perform every job in a professional manner. However, we don't have influence for any delay
caused by the manufacturer.
We hope our customer is happy with the final product regardless little manufacturer delays.