Avalon Roofing & Exteriors

Chuck handled the insurance for me really well. The job and clean up went real well. I would recommend Avalon.

I came across Avalon at the West Michigan Home Show. After receiving multiple estimates I chose them because of their prices. I am very pleased with the installation and overall experience. My next project I will definitely be calling Avalon.

Overall, I felt that Avalon did a great job having my roof torn off and re installed, especially with the weather they had to deal with. Jason and the crew were very professional and knowledgeable.

These guys blew me away! I will always sing their praises after my project. I am very happy I selected them over the other companies we had give us an estimate. Chris’s personality and their finance options were what really sold us. They were middle of the line for price. Chris was not pushy at all. He just laid out our options and shared his knowledge of the state of my roof and how Avalon would fix it. He wrote the contract to include all new decking as he found out from climbing into our attic the roof was not up to code. As we are about to list the house, being able to finance with no payments for 12 months means that the sale of the house will pay for the roof. They even informed me they would honor their warranty for the new homeowners. The crew who actually installed our roof were beyond professional. I was most impressed that they worked into the night to complete the roof in one day! The 5 man crew were done with everything at 7ish, but were not in a hurry or anything to leave. They rolled a magnetic through my yard for a good hour after the roof was done to make sure all nails were picked up. They even blew off the patio of all the shingle dust. I am so thrilled with their work. Most shocking part of the whole thing - I got a call on a Saturday from Adam asking if he could do a walk around of my roof to make sure I was happy. That’s amazing customer service!

There wasn’t anything they didn’t think of and were not prepared for when it came to our roof. We ended up calling them to get more than one roofing estimate and are so happy we did. Unlike the guy from Hansons, Avalon’s guy got up on our roof. He said he found a few soft spots that concerned him as possible trouble areas. We didn’t have any leaks, but he explained to us what soft areas could mean. He even had a portfolio of work to showcase. He was not high pressured. Simply asked when we would like to start this project and we moved forward. It took a few weeks for them to get to our roof after signing the bid. When the crew arrived they immediately got right to work. Each guy knew they had a job to do and did it. We were so impressed that they put up big sheets of plywood to protect our big windows and sliders. While the entire crew did not speak English, the crew leader was always polite and would pull us aside when something needed to be addressed. He spoke English. They ended up finding a big gaping hole under our shingles during tear off where the decking had basically designated underneath. They do absolutely wonderful work and literally flew through our roof. We are so pleased with the color we choose. My wife always tells me it looks so much better than the green.

Thank you for the wonderful service. I felt at ease with Chuck. His honesty, integrity, and professional advice was excellent. He represented your company very well. I am very pleased with the outcome of the job that was done to my roof and I have to thank you and the team for it. May God continue to bless you and the work you do.

Dealing with Avalon has been a nightmare. They either don't communicate internally or make a lot of promises they have no intention to keep. This review isn't going to include every single issue but it will have several. Please excuse any grammar issues as I'm on my phone. Our job was quoted at taking under a week and almost 3 months it is not finished. We had to call numerous times due to areas of the roof not being touched, we've had to call because installers were not tearing off when they were supposed to, we've had a large bush destroyed by debri, a new baby bush run over by a wheelbarrow, large patches of grass killed because supplies were left on the lawn for extended periods of time and a lot of damage done to the surrounding area of the roof that was caused by Avalon though they don't seem interested in addressing it. A dumpster blocked our driveway for 2 weeks when we were told it would be 2 days. Another time a crew came out to tear off and install and Avalon hadnt sent out a dumpster for them to throw debri into. We've been apologized to countless times and passed from person to person when trying to address the issues. We were recently told by a manager that we would be compensated for the damage done to our landscaping. 3 weeks and nothing. The final straw was today when I checked an area that was a known leak prior to the new roof ( in a spare bedroom under construction due to water damage) and there's a considerable drip. I called and was able to speak to the "Top Manager" to discuss our constant disappointment with Avalon. His priority was questioning me about when they would be paid. I told him the manager prior to him told us we wouldn't be given a bill until 30 days from completion and that manager had agreed it wasn't done. The "Top Manager" was only interested in making it sound as though we were never going to pay him. I wish I could attach pictures to this review to show the numerous things that are wrong. It seems many people have had a great experience but sadly we cannot say the same.

1. I had to fight to have the job completed. 2. The flat roof section was not sealed properly and leaked. 3. Black tar sealant was spilled on white trim and siding (cannot be removed). 4. Roof around chimney leaked and repair did not fix. Roof is presently leaking and Avalon will not respond to my complaint. In addition, debris falling onto the flat roof by workers created a rain leak that destroyed the ceiling below.

Really happy with the price and workmanship on all of my home's new windows and sliding door. I got a lot of perks from them for the price. They offered me double panes on my windows at their single pane price point. I ended up requesting to wait to have everything installed until after all the snow. I was at work when they installed, but everything was unbelievable when I got home. I didn't really have to do any clean up inside as they were neat with the installation. They were worth the wait.

The person who represent Avalon is highly professional, courteous, and respectful. He gave detail of the work being done in a timely manner. I would hire this person again in future project. So far I have no concern and everything look great on my roof. Hope it will last for years to come. Thank you Avalon did a great job they’ve done.

Someone came knocking on my door from the company as they saw I had some broken shingles. I figured I would get a price, and see if it was worth having them do it over me. I got a good vibe from the guy they sent out to inspect my roof. He didn’t feed me crap I didn’t want so I agreed. The crew got here early before I went to work. They were friendly enough even though they were busy setting up. I came home to a new roof. Dumpster was picked up next day. Very happy with that the process was headache free.

They have a good name and lived up to what they promised. Jonathon presented himself and the company well. He was very honest with us. He genuinely seemed concern about our home and health due to the mold growing on the exterior and interior of our home. We agreed our roof needed to get replaced and gutters could be added to move the water away from certain areas. It was nice they only required a small deposit and not half of the entire amount as we didn’t just have money laying around. It took a few days for the team to arrive but once they did they were constantly working. I peeked my head out a few times to watch and they would wave. I was shocked they would work in such cold weather and snow. We are happy with how our roof and gutters look.