SoCal Stairs

We have been working with Ethan at SoCal Stairs to replace an outdated railing on our staircase. From the beginning, he was knowledgeable, professional, responsive and honest. We could tell that he 'got' our vision and felt confident that it would be executed perfectly based on his ability to communicate options to us and educate us on various materials and methods. We are really excited to continue working with him on the project and refer him to our community!

Our experience with SoCal Stairs was amazing. We wrote our contract with Dan. He explained the entire process and provided a POC that would take care of the day to day issues and questions. Andrew was our "go to" guy and made sure that everything ran smoothly. I knew each morning and each afternoon who was going to be at my house and what they would be doing. They covered my flooring and furniture before working. Don't get me wrong there is a lot of dust and white drywall powder but take my advice and wait until they have completed installation before you clean up. Our 1980's stair case is gorgeous! Thank you SoCal Stairs!

"Disappointed and Duped." My experience with this company was in a word: terrible. They have plenty of positive reviews so obviously others have been pleased, however I would feel wrong about not sharing how I was hustled by SoCal Stairs. When I hired SoCal Stairs to do a framing project in our home, things looked good at the start. We worked everything out before the start date (or so it seemed), and got an agreement in writing. The project was scheduled to take 2-3 days to complete. Scheduled Day 1: The framer pulled a no-show with no warning. Scheduled Day 2: The framer showed up with only a vague notion of the project details -- he only had a printout of one plan without any measurements. I later discovered (via the owner) that the framer had already agreed upon a flat rate for the job but had a look in person, decided he wanted more money, and left. He also broke a piece of our personal property and left without saying anything. Scheduled Day 3: Another no show with no forewarning. I told the project manager if the framer didn't show again he shouldn't bother coming back. A general manager called to say the framer was out getting supplies for my job (a complete fabrication), and explained the company would need a lump sum on top of the agreed amount for work that would allegedly take the framer an additional day to complete. Having no idea what the framer had in mind to do, I reluctantly agreed. Day 4: The manager created an addendum to the original contract, to which I added 2 reasonable contingencies before signing and returning it. The framer returned without any new supplies and he rushed through the project. His skill level was not in question; but he rushed and missed a couple of details which I took care of myself after the fact. The framer even admitted that the additional work I was being charged for was part of the framing and thus the original scope of work. Day 5: I paid the extra money in good faith that SoCal Stairs would make good on both addendum contingencies. To date, they have not made good on either one. It was the company's error to not send the framer to inspect the project prior to entering into an agreement with a customer. And they turned it around and muscled me, their customer, into paying for their oversight. Rather than posting a review in haste, I gave the owner (who was out of town while this project was going on) the opportunity to make good on his company's errors and refund the overcharge based on facts that an arbitrator would very likely favor the customer on. Unfortunately, his penchant for profit outweighed his desire for customer satisfaction. Ironically, the owner told me that SoCal Stairs is not the kind of company that agrees upon a project amount with a customer and then asks for more money once the project has begun. But that is exactly what happened to me. To me, SoCal Stairs is exactly that kind of company.

SoCal Stairs was super patient with us. Andy was great! He was on time to our appointment, took the measurements, offered us solutions and pricing. He gave us the dates, times and names of the installers who would be doing the work. We have to say that we were BLOWN AWAY with the professionalism of the installers being on time and the excellent work they performed over the 3 days of installation. Great company, excellent work, awesome job!

Stairs are a specialty, no one does them as well as Socal! My company has hired them several times, even out of state - they consistently build and install perfection.

Professional and very high quality work. We get complements on the finished product all the time. Couldn't be happier. We have recommended them to friends & neighbors.

I had three estimates for our stairway. They came in the middle which was fine as I had determined that I wanted to us SoCal Stairs and was glad they were not the most expensive. Their salesperson had a computer software that showed us what the stairway would look like when completed, way more professional than the other two bidders. The work was done and it exceeded our expectations. The workmanship and finish was outstanding. There was one problem with the stairs "bones" which made one of the posts off-centered (if you really knew what to look for) and they pointed this out to us and explained the options we had. Really great service and we're very happy to have made the investment.

We used SoCalStairs to update our old pine colored stairs. With some beautiful new stain and oil rubbed bronze balusters they now look almost brand new. Best upgrade so far in our home. SoCal Stairs' professionals were very helpful with design selections and keeping within our budget. Once we made the choice to use them, the stairs were completed in about 2 weeks without a mess in our home and very little inconvenience. They were clean and professional. We highly recommend using this company.

I cannot say enough about the company's professionalism. The installers were wood-working artists. My staircase is gorgeous (like a fine piece of furniture). Everyone who enters that house makes a comment. The installation team worked late into the evening to ensure that my family could get upstairs without much interruption even though I was told upfront to expect that we wouldn't be able to use the stairs. The stainer was also fantastic. His color choice was perfect. The quote was right on. There was no up-sell. The wood is the highest quality (confirmed by an independent contractor who did work on our kitchen) and three fyears later, there isn't a squeak when you go up. All hardware is expertly hidden. I have NO idea how they did it so perfectly.

We selected SoCal Stairs to build us a new staircase. We found them to be very professional and they provided excellent craftsmanship. Three years later we are still very happy with their work.

Very professional work in all respects. Wood working was high end. Black iron scrolls are excellent. They worked without causing any dust or dirt in the surrounding areas. In the remodeled areas, plastic contained the dust and debris during their work. The project took 3 days and the house was clean each night during the remodeling. Replacing the stair & balcony railings made a dramatic change to the appearance both inside & outside my house. 2 years later, I am still very pleased with their methods and quality of work.

Everything about this company is top of the line. From the first call to get a bid, to the last when they followed up on the job. I could not be more pleased with the price and the quality. I would highly recommend So Cal Stairs.

This contractor has been a real pleasure to work with. They are total professionals on all aspect end of staircase design and remodel. We are thrilled with our remodeled staircase and railings.