Aboveground Pool Liner Replacement, Aboveground Pools, Pool Covers, Pool Liner Replacement
Baldwin, Baldwin Harbor, Bayside, Bellerose Village, Bellmore, Bethpage, Cedarhurst, East Atlantic Beach, East Meadow
Pool ^ Spa Magazine Master Builder Award Aqua Magazine Design Award
The customer emailed us after the installation to say that one of the uprights was not level. We scheduled an appointment to check out the uprights. Unfortunately, after we checked it out, we didn't follow through with a repair date. I take full responsibility for that. The customer said he sent another email. We never received another email and if he had just called we would have realized that we forgot to take care of the upright and would have scheduled an appointment with him.
I just got off the phone with the customer and apologized about that. Bottom line is I told him that as long as we were paid for the installation, we will guarantee the work. We made an appointment for later this week to take care of the upright, which is a minor adjustment. I reaffirmed with him, that if he has any other problems, we will address them.
We take customer satisfaction very seriously and want every customer to be happy.
On Friday, July 12 we adjusted the upright on his pool. It was a minor adjustment.