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About Us
At Cement Tile Shop, we have a huge passion for beautiful encaustic cement tile. Encaustic cement tile is a great way to show off your personality and style in any residential or commercial application on both walls and floors.
As America's leading supplier of handmade cement tile, we have supplied thousands of projects successfully with a proven track record of delivering quality material. We offer in-stock patterns and solid colors as well as special order material. Since all patterns are handcrafted, each design can be customized and created to your exact color specifications. Our factories are the best in the business.
As a 2020 Houzz award winner, we would be glad to answer any questions you may have or assist you with your cement tile project. Browse our social media, projects or blog for inspiration from recent commercial and residential projects or use our room visualizer and tile customizer to try out the patterns of your choice.
Have as much fun shopping as we did creating our products!
We have design centers in Los Angeles (West Hollywood), Tampa (FL) and Scottsdale (AZ) with knowledgeable staff to assist you in finding the right tile. We also have warehouses on both coasts and in Europe (+44 (0) 15278 92885) for your convenience
Services Provided
Tile Sales
Areas Served
Tampa, Los Angeles CA, Scottsdale AZ, Europe, Ship Worldwide
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Business Details
Business Name
Cement Tile Shop
Phone Number
(800) 704-2701
Website
Address
6506 N. Florida Ave.
Suite 102
Tampa, FL 33604
Followers
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Credentials
7 Houzz Awards
3 Houzz Badges
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Write a Review
16 Reviews for Cement Tile Shop
Newest first
Pamela Hodgkins
Average rating: 5 out of 5 stars
Love Cement Tile Shop! I was able to create a whimsical backsplash in my kitchen for everyone to ooooo and aweeee over because of the innovation and inspiration Cement Tile Shop gives to their customers.
January 13, 2018
Comment from Cement Tile Shop:
Thank you so much for the kind words! We hope you enjoy your tile for years to come.
Susan Moore
Average rating: 5 out of 5 stars
I knew as soon as I saw these beautiful tiles that I would have to use them for a kitchen backsplash. I thought it would be in a new construction home, but plans changed and we ended up in an existing home that needed a full kitchen renovation. I might be biased, but I think my new kitchen is the most beautiful one I have ever seen and these cement tiles are the show stopper! I love them! The hardest part about ordering them was choosing one from all of the gorgeous designs. They shipped exactly when they said they would, the delivery person was friendly and out of seven boxes, only one tile had a chipped corner. I had a question when ordering, so I called them and a real person answered and kindly helped me. I couldn’t be any more pleased, well, maybe if they were free.
December 21, 2017
Comment from Cement Tile Shop:
Thank you for the very kind comments, glad you love your tile! The kitchen looks amazing, thank you for using our cement tiles!
Tigan Ink Creative
Average rating: 2 out of 5 stars
While Cement Tile Shop has a unique and beautiful product their customer service is terrible! I ordered some tile for a project through their website online and paid an additional fee for a residential delivery. The product was on back order. I receive one email the day of delivery saying that the product had shipped and then several hours later 7 phone calls from the driver trying to deliver the tile at a time that had never been scheduled with me. Then they threatened me with more fees if I didn't call them back immediately. As I was currently out of the country this was impossible. In the end, I was able to work it out with the delivery company and schedule a new delivery date but upon delivery, I discovered that the special residential fee just dropped the pallet of tile at the doorstep. My client then had to carry 10 boxes of tile up to the 7th floor of a high-rise condo building. When I called the company to inquire about the the "residential" fee I asked why they had charged me an additional fee if they were going to just drop the product like a commercial drop and they were utterly unhelpful. Remember they sell their product to the average joe not just designers. And if you shop online frequently you know that a lot of companies now have an additional "white glove" type fee to bring goods not just to the doorstep but inside the home. It's true I made an assumption but I think you can see how it would be easily misconstrued. If you are purchasing online it only clarifies what the residential fee includes if you go to the special deliveries page, not at the actual check out and payment for the product. The checkout page just prompts you to pick between commercial or residential delivery and then adds the extra fee. It also didn't state this in the receipt email that I received or on the shipping notification email. It's not the fee I'm mad about it's that when I called and said hey you guys have a problem here they were kind of like well you should have been smarter and there is nothing we can do, sorry. As a person who works in a service based industry, I would never treat my clients like that. Their tile is beautiful but customer service is everything!
May 19, 2017
Comment from Cement Tile Shop:
Thanks for your feedback and we are sorry you had difficulty with your delivery and the timing of your trip. It does say that orders ship immediately and typically arrive within 7-10 days. The independent freight companies do call to setup a delivery in advance, not the day of, so we will investigate if that was the case. If so, we apologize but that is not a normal occurrence. Storage fees are only charged by the freight companies after they are unable to get a response from the client for delivery. In the future, we would gladly delay shipments to a time more convenient for delivery. It clearly states on the shipping policies and faq pages what constitutes a residential and commercial delivery, and explains why the fee is charged independently by all freight companies, not CTS. It also, clearly states on the site that all deliveries are curbside. Unfortunately, as you were ordering construction supplies, independent freight companies do not offer inside delivery due to liability reasons. It is unfortunate that you consider this as misleading, but we hope this explanation helps and that your client enjoys their tile! Thanks.
Penelope Cabot
Average rating: 3 out of 5 stars
The products are gorgeous, the wait worthwhile. The customer service was excellent when we initially dealt with them, but when a serious mistake was made with our order it took ages to put right, and has held up the work in one room for two months, or more. One pattern we ordered was 2 short in a box of 12, so we couldn't complete. Our bigger order had one box of the right pattern in the wrong color. We didn't check ALL the boxes till we needed them. Mistake. Too bad.
April 30, 2017
Liz Williams Design
Average rating: 5 out of 5 stars
As an Interior Designer in California who specifies products for whole house remodels, and kitchen and bathroom remodels, I am so excited to have Cement Tile Shop as a resource. They carry a wide selection of beautiful designs, and make it easy for you to request a sample to test the tile with your project finishes before ordering large quantities. Their products are great quality, their customer service is responsive and professional, and their tile distribution center in Arizona saves me a little money on shipping costs! I highly recommend this company as a resource for your next project!
April 20, 2017
Comment from Cement Tile Shop:
Thank you so much for the kind review! We are thrilled you love the tiles, the space looks amazing. Thanks again for using Cement Tile Shop!
webuser_396038
Average rating: 5 out of 5 stars
Excellent customer service and great product would recommend this product to everyone. Jennifer and Chris have been a great help to get more tile to me and price points are great
October 10, 2016Last modified:November 2, 2016
The Attractive Home
Average rating: 5 out of 5 stars
The customer service was extremely friendly and helpful. They made the entire process easy! I love their products and am thrilled with the results of my guest bath! The floor is the highlight!
April 29, 2015Last modified:April 29, 2015
Comment from Cement Tile Shop:
Thank you so much for the review! Love the picture!
I can't be anymore positive about the Cement Tile Shop…they are wonderful and Jennifer is both lovely and knowledgeable and the tile we installed has transformed the house.
We did the tile in the Master Bath, Guest Bath, Laundry Room, and Kitchen Backsplash….all came out beyond our expectations!!
It looks all at once old and spectacular! Added warmth I never expected!
Tom
December 18, 2014
grayseekitty1
Average rating: 5 out of 5 stars
Cement Tile Shop was wonderful to work with. I didn't have a large, expensive order, but it was a piece of my renovation that was really special and important to me. Jennifer in customer service answered my many questions via email patiently and quickly, and the one time I needed to call the office, the person on the other end was so kind and friendly. All of my tiles arrived completely intact and just as beautiful as I had hoped. They made one of my dream renovation ideas a reality!
December 1, 2014
nicole chouinard color & design
Average rating: 5 out of 5 stars
Thank you for providing fresh and fabulous cement tiles to some of my recent projects. I appreciate that you keep stock in the US because planning to far ahead is a luxury I'm not usually afforded. You were great in responding immediately to any and every question. I like all my projects to have a little of the unexpected and you definately helped me deliver that!
November 18, 2014Last modified:November 24, 2014
Comment from Cement Tile Shop:
Thank you for the kind review. Always a pleasure to work together!
The Cement Tile shop was very professional and helpful with our kitchen back splash project. I was able to mix and match 7 different tile patterns to create a patchwork look. They also offer affordable pricing in order to get a sample tile. Jennifer was very attentive and always returned my emails promptly.
November 17, 2014
Comment from Cement Tile Shop:
Thank you so much for the kind review, we appreciate it!
Chiara Tellini
Average rating: 5 out of 5 stars
Cement Tile Shop has the best assortment of Cement tiles that I have found at the absolute best possible pricing...and I have searched high and low, local and on the internet. They are very helpful with getting the exact count for your space and the shipping costs far outweigh any local pricing I have found.
Any of the tiles can be special ordered to your color choices and many of the tiles shown on the website also need to be special ordered, so if you can be patient for the 8-10 week delivery on your order it will be worth the wait. Many styles are available for immediate delivery so make sure and check those out first!
Very satisfied customer!
Cheers,
Chiara
I have a link on houzz already showcasing one of my bathrooms
http://www.houzz.com/ideabooks/33543903/thumbs/remodeled-bathroom-in-1928-spanish-pasadena-home
November 17, 2014
Comment from Cement Tile Shop:
Thank you so much for the kind review, we appreciate it and hope you love your tile!
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2 Ideabooks
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Frequently Asked Questions
How is Cement Tile Shop rated?
Cement Tile Shop is currently rated 4.6 overall out of 5
What services does Cement Tile Shop provide?
Cement Tile Shop provides the following services: Tile Sales
Where does Cement Tile Shop provide services?
Cement Tile Shop provides services in the following areas: Tampa, Los Angeles CA, Scottsdale AZ, Europe, Ship Worldwide
65 Comments