Realstone Systems

I would be EXTREMELY careful with the samples you receive from RealStone. We unfortunately had a regrettable experience with some expensive natural stone and some less than honest business practices. We were provided a limestone sample by RealStone that we really loved and despite the price decided to purchase. When the limestone arrived it was soon discovered after installing in the front of the house, there were extreme various shades with very few resembling the sample we were sold on. The sample provided to us was from a pallet from a lot dated 2017. We received just one pallet from 2017, while the rest were from 2020-2021. The difference in the limestone was night and day. The limestone was certainly not cheap and it did not feel good to be so excited about our chosen limestone only to find out when the stone had been installed it no longer existed! We made multiple exterior decisions including paint, exterior wood and roofing, based on this sample provided as well. Upon seeing the significant difference in color we immediately communicated to RealStone that: -We paid the price we paid for the natural limestone based on the sample that was provided to us at the time of purchase. -Never once were we told the limestone would come from multiple years and could vary so significantly and we would receive lots up to 4 years different from the sample provided. -Not once did they disclose to us the quarry sample provided was from 2017. -We expected some natural stone variation, and we liked that element of the natural stone, however these pallets were cut from different lots over a 4 year period with EXTREME variation in color and appearance. -Had they honestly provided an accurate/current sample of the current lot date, we would have seen it is too dark and would have not paid the price we did for the limestone that was actually delivered. RealStone did not take any accountability except to replace the one pallet from 2017, the tile we thought we were getting:( as it looked completely different from all the other limestone we received from more current year lots. Considering the cost of this product, the fact that this is a focal point of our exterior and we planned so many other design elements around the 2017 sample, we felt we needed to share our unfortunate experience. Their lack of disclosure dramatically effected the appearance of our new home construction. The dark limestone is up and not as intended and we are disheartened to have been a part of such a dishonest transaction. In the end, we paid over 40k for a limestone based on a sample that was NOTHING like what we received and received zero accountability from RealStone as their business practices does not integrate honesty and customer satisfaction.

Excellent stone panel system with the highest quality selection to of stone pieces to make up the panels. Don’t use other lower cost system you will not be happy.

If you are on a timeline don't use this company! We are in San Diego and we were told we would receive our stone "5-6 business days after payment was received". Unfortunately the stone was not delivered for 3+ weeks after it was ordered and paid in full. Pick up of the stone via Road Runner services wasn't even requested until 8 days after payment. There were some understandable weather delays, but Road Runner Services were a disaster and nobody at Realstone Systems was willing to take responsibility. They communicated that they don't have influence over the shipping service and they are not able to refund the shipping fees. Road Runner gave the stone to a local delivery company who typically only does deliveries in our area one day a week. The delivery was finally scheduled and we cleared a 5 hour window to be home to receive it. On the morning it was scheduled to arrive we were called and told that the delivery had to be rescheduled because there was not room on the truck for the stone. We were told it couldn't be delivered for another 4 days. We contacted Realstone Systems and were told that there was nothing they could do. We tried to call "Communications Manger" Randa Batshon from the review response below and apparently she does not work at Realstone Systems any longer. If you call their main number and wait to leave a message for customer service, you cannot. Four days later the shipping company again missed the delivery window. They did delivery the stone but is was about 9 hours after the window. When the stone arrived the order was not correct. There should have been a box of conners but these were not included and there was an extra box of flat panels. We went ahead and install the stone without the corners (the installers made corners out of the flat panels). The quality of the stone seems good.

We used Realstone Systems Rough Split Face Latte Ledgestone on our Lakeside Outdoor Pavillion project and it turned out amazing. The homeowner originally wanted cultured stone, but once we showed her this product, she was sold. Our sales rep, Denny Austin was great!

Realstone Systems makes amazing product! There is nothing out there quite like thier product. They have really thought about every appliacation with a robust product line that is sure to fit any project design aesthetic. They are a wonderful company to work with. They are always there to answer technical questions and help with design ideas. We have used their stone on multiple displays in our showroom and those displays are by far our customers favorites. Our customers have loved the realstone products they have purchased for thier homes! We would highly recommend realstone systems for your next project!

We used this company in a number of rooms when building our home. The last time we used them was extremely disappointing. Visited two distributors that carry it and both had outdated pricing information. Not their fault. Realstone realized there was a problem, yet did nothing to compensate for their errors after we were quoted. Poor business practice and poor customer service.

Extremely helpful and products are amazing! White birch honed fireplace...pics to follow soon! Terrific customer service with quick response :)

The stone from Realstone Systems is beautiful, refined and elegant. Their collection fits beautifully with ours and it is a pleasure to share it with our clients both professional and residential. The profiles are very diverse and blend well with contemporary and modern architecture as well as a more traditional aesthetic. Their colors are pure and rich with textures that provide shadowing and depth creating a timeless quality to each of the stone pieces. Realstone Systems staff and our rep Patrick Tuel, are complete professionals, knowledgeable of their products, responsive to our commitments and are very mindful of the intricacies of dealing with schedules and deadlines. Thank you Patrick!

I couldn't be happier with the Product or the staff. I have had the great pleasure seeing both bring a smile and a sense of accomplishment to any project no matter how big or small.

We have been a dealer for this great company for about three years now. Being a family business, we have prided ourselves on quality services & quality products. In saying that, Realstone Systems lives up to all of our expectations & for the most part, always has the product ready for us when we need it or are fairly accurate in the lead times they tell us. Definitely a company we would recommend & a product we sell to our customers knowing they will be completely satisfied! Luke, Brighton Stone & Fireplace

I found the Realstone Ledgestone will searching on Houzz for backsplash ideas. I wasn't sure what I wanted when I started looking, but when I found someone else had posted some photo's of their kitchen I knew that was the look I wanted for my house. I have a new house in on a rural wooded lot with a lot of natural stone inside and outside of the house so this ledgestone fit well. The quality and look was far superior to anything else I found. I wanted real slate stone and not a manufactured product. This was far more cost effective than having someone locally cut stones individually which would have been more more expensive. The installation was made easy by the 6in x 24in panels already glued together. I had some challenges in making outlet covers fit, but this was cured with a dremmel touching up some high spots. It turned out perfect! The other thing I would like to point out to someone looking at this product is to definitely upload a picture of your project area and use their simulator. It was amazing how incredibly realistic this works, and helped make my decision as to which stone to go with. I had some questions and one of the company reps got back to me right away and even sent me some sample photos of another job and mailed me a sample to hold up to my cabinets. Great service and an excellent quality. Guests to my house are amazed at the look we achieved in the kitchen with this product. I plan to try and used this on a wall in a bathroom possibly in the future.

Stone veneer is completely unproven outdoor application. We installed the product on our house 5 years ago and had professionals install. After 1 winter the product started falling off the house. The company blamed the installer when all the published installation instructions from realstone system was followed. The company did nothing to help, they said there was nothing wrong with the product. They marketed the product to be installed outdoor saying there are no issues while they knew there were issues all over. The entire stone $40k worth of work had to come off the house. I had to absorb the cost. They recommended a real professional installer and used a different approach. This is a masone that RealStone system told me to use. Guess what, the next year....same problem. Now Realstone won't even return my call or email. I have paid for installation twice (70k investment) and the stone is still falling off my house. My house has depreciated the value of what it would take to replace this and realstone system says there is nothing wrong with the product. They are right, nothing wrong with the product, but the product is useless, use some REAL products using the old fashion way, it's cheaper and proven. Do not buy this product, the company will do nothing to help you if you have issues.