Santa Rosa Marble + Tile

Writing this to ensure that any future customer is aware if deciding to buy from Santa Rosa, and I am being as objective as possible. Firstly, my wife really loved one tile from them, hence we decided to buy fom them. We have spent over $10K on tile. What rubbed us the wrong way was as follows: 1) We bought 2,000 sq ft of tile. however, they only had 1,800 in stock in their warehouse. They charge a $175 delivery fee, which is OK. What we were surprised with was that they want to charge us another $175 delivery fee for the remaining 200 sq ft that they do not have in stock. Considering that we spent so much money, and we will have other future projects, I was disturbed by this. 2) They charge a 3% fee if you are using a credit card. If you go to their competitors, no one charges a fee to use a credit card. This should be the cost of doing business to them and not passing it to their customers. Buy at store, and this is almost unheard of. 3) We bought even more tile for the bathroom wall (same exact tile but smaller size). The price per sq ft was about $1 dollar more. Does not make sense that for the same exact product, I have to pay more because it's a smaller size. They have quality products, but my point is just to be weary of the above as you consider them. Customer should always come first. I don't appreciate the nickel and diming approach. Now we will probably not buy from them for future projects.