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7 Reviews for American Blinds
I ordered blackout roller shades from American Blinds was delayed shipment twice (one month each) and was provided with little to no status updates outside of the monthly delay notification. When attempting to call customer service, I had an incredibly frustrating time getting on the phone with a representative. In addition, once I finally received my products yesterday, they did not roll up correctly, the fabric on my valences appears to be frayed/stained, and were poorly packaged with little to no cushioning to protect my purchase. I am extremely disappointed with my experience through American Blinds - especially after receiving a recommendation from another customer. I spent a lot of money on your product, and instead have received an inferior product with defective quality issues. I would like to speak to a representative - but it is almost impossible to get one on the phone.
Blinds were ordered for 1 bedroom window June 29 with a delivery date in 4 weeks. 7 weeks later, Aug 12, blinds are still "being made" according to the website. I cannot get a real person on the phone. New delivery date 2 months after order of Sept 3. according to website. Is someone walking them to my house from halfway around the world? I don't believe anything this company says.
We placed an order for sliding panel covers for our sliders. We followed the exact measuring instructions. The order arrived on January 26, 2020 and we hung them up on January 29, 2020, we found that they were way too narrow for our sliders. Inside mount, there are gaps on each side, 1.5" and 1 3/4", they looked terrible. On January 29, 2020, we contacted customer service and after a long conversation, remeasuring everything and sending photos, they shipped a replacement order to us. The replacement order arrived on February 8, 2020, and we attempted to hang them on February 23, 2020, they were the same exact size as the original order. I called customer service again on February 23, 2020, went over all the measurements and explained that they look terrible with the huge gaps. Customer service told me that if they were to remake them, they would arrive at the same size. She offered to place a new order with different measurements, but I would have to pay for them as their guarantee doesn't cover measuring errors. I explained that we measured per their instructions, photos had been provided of the exact measurements of the sliders. I have sent a couple more emails with photos, they are still disputing that they could just add an inch on each side and it would lesson the gaps. It is very clear at the top and bottom, the gaps are the same. They are the ones who made the decision to make them too narrow. I provided measurements per their directions. American Blinds actually suggested for us to have someone rework the window casings! We had blinds on the sliders and never had an issue like this. There are numerous reviews online of other customers having the same issue, measuring per their instructions, but the blinds are way too narrow.
Comment from American Blinds:
Hi Susanne, I'm so sorry you've had such a frustrating experience. I believe I have your order details and see we may have received different information regarding your top measurement. For verticals (inside mount) we always ask for the top measurement of your window frame and the factory will take a small inside mount deduction from this. For more information on measuring for verticals, click here: https://media.americanblinds.com/pdfs/measure-instructions_vertical-blinds01.pdf. I'd like to look into this further with my supervisor, confirm the top measurement of your window frame, and help any way I can to help make this right for you. Please send me an email at SocialCare@Americanblinds.com and I'll look into this further! If you have any questions please feel free to ask - I'm here to help! -- Katherine R., American Blinds Social Care Team
I'm a single mom, I bought a house, and then I lost my job. We need blinds. First off, I'd like to say that the sales rep. I talked to on the phone was very nice. We spoke many times before I put in my order. In our first phone call, and in every single one after that I explained that I needed 1 in blinds. I had bought 2 in before from a different company and they were too big. I also told him, in every call, that I would like to stay under $500 but would pay more for what I needed. In the last couple of phone calls he kept telling me that they had special 2 in blinds that would work, and would be better, than the 1 in I requested because they had a smaller bracket and were cheaper. Even still, I said I wanted the 1 in. In the last call, he talked me into the 2 in saying they were better. Not knowing anything about blinds, I caved. They got here and would not fit at all! They are way too big! Why wouldn't he just let me get the 1 in I asked for in every phone call!? You can screw half of the bracket with 3/4 in, but the blinds are too heavy for that and rip out of the wood! They were not explained correctly at all. Then I call and want to exchange the blinds for the correct ones I had asked for and I ask them to listen to every call so they knew that I hadn't made a mistake and was not lying about what was said. They agreed. Then I sent the woman an email, explaining in detail all the things that were said and she turns around and reiterated the exact things I said in my email to her as to why she would not fix the issue!! What on earth!? Then she says you can use half of the bracket if that's all that will fit, but it's too heavy to stay in the wall! If you only needed half of the bracket, then why in the world are the brackets double the size rather than just the 3/4?? Please explain that. Then they want me to buy new blinds for the same deal, but I have not started working yet and cannot afford to start all over and but new blinds when all I asked for were the correct blinds. I didn't even ask for a refund. Just send the right blinds.
Comment from American Blinds:
Hi Jen, I'd love to look into this further and help. I'm so sorry you've had a frustrating experience and weren't able to get the help you need from our team. Please send me a message at SocialCare@AmericanBlinds.com and I'll look into this right away for you! -- Katherine R., American Blinds Social Care Team
Even though there were a few hurdles, I absolutely love my blinds. Thank you for all your help in getting everything right!!
I purchased custom sheer blinds that do not work. Prior to placing the order, I was very specific when questioning the sale representative Chris who assured me the blinds functioned the same as venetian blinds do. WRONG! Had to fight the company through my credit card. American blinds record their calls and miraculously, they can’t find any of my five calls to them. Don use them if you expect a full refund without a fight. No satisfaction guarantee!
Hired someone found through American Blinds
We needed blinds for 9 windows (+ 2 double valences) and wanted to ensure the measuring and installation were done right, so we hired an installer found through the American Blinds website and hired her. She submitted the measurements to American Blinds. When the 11 pieces of the order arrived we discovered every single piece was wrong--and the professional installer had cashed our check and disappeared. American Blinds directed us to the head of the National Blinds Installers who convinced us to install the blinds differently than we had planned. This allowed us to salvage 5 blinds, but 6 pieces still needed to be replaced. (For 2 of those the "professional" installer had actually switched the height and width.) The head of NBI paid for the replacements, but when 2 of the replacements were sent to him by mistake, he did not send them on to us, so, after many futile phone calls and emails, American Blinds finally agreed to send replacements for the replacements. Unfortunately, they only sent one, so that meant more phone calls and pleas for the second replacement for the replacement. American Blinds reps were sympathetic, but there was rarely follow-through for rectifying the situation. Their motto seems to be, "Pretend you care." The ordeal--and it was truly an ordeal--took two and a half months and, after we hired a contractor to install everything, we spent as much as if we had simply had a local dealer measure, order, and install the blinds. If you can DIY, American Blinds may work for you. If you need a professional to help you, go elsewhere.