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Need help for a friend: The oft mentioned insect control issue

last year
last modified: last year

He has an indoor plant and asked me this:
The systemic insecticide seems to be effective against the white flies on the hibiscus but not on these non flying black insects.

Any idea on what they are and what can be done to effectively control them?

He is using BioAdvanced 2 in 1 "systemic insecticide" and so I would have thought it would have killed 'everything'.

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