Factory Buys Direct

Just a warning if buying anything from Factory Buys they are scammers ...you buy online it says free shipping , you have to put in your address to get free shipping, then after paying I got a receipt saying free standard shipping . Today they sent an email saying that for them to dispatch it would require over 100 dollars more shipping ? I said umm no it's free .. They say courier wants to charge them for extra weight ? They didn't know the weight of the product they sell, then now it's also not a few postcode yet the website approved it.. Would that mean it's there mistake ? I am sure it's a scam and I will lose a few hundred if they don't send it !!! I will share this on my other pages ,socials etc to warn people

Absolutely the WORST Customer Service ever! DO NOT BUY anything from this company! What they sent is not what was advertised, and they absolutely REFUSE to correct the situation.

I ordered the Avenger 7508 28? Stainless Steel Burner Set Replacement for Weber Spirit 310 E310, Genesis Silver B C, Genesis Platinum B & C, Weber 900 (with Side Control Knobs)- Set of 1........after about 2 weeks, it came, but missing most of the parts. I declined the shipment. I figured it couldn't happen twice, so I reordered the same thing. After about a week and a half it arrived, again missing parts....I again declined shipment. I can't believe this could happen. Maybe a bit more quality control on packaging the product? I guess I will try someone else for my BBQ parts.....don't need to go through this for a third time. Fool me once, fool me twice?

Needed a replacement for a broken log that came in upon shipping. Three and a half months later- this company STILL cannot give me an answer as to when I’m getting it and what’s causing the delay. Customer service takes about an hour to connect, I’ve called 7 times. No one can help me.

Beware!!!!, we purchased a gas fireplace that looked great, BUT it was defective so we contacted Factory Buys Direct, was on hold for 3 hours 38 min. before customer service responded, they did agree to have it returned, gave us a UPS return slip so we shipped it back 2 months ago and Still Have not received a Credit back on the credit card, have contacted customer service again and again always being on hold for unacceptable amounts of time and still have no refund issued although they say it is being worked on........Obviously we will not do business with them again.... P.S. product purchased Sept 2016, found to be defective December 2016, item returned Jan. 2017 with no refund issued as of March 2017