Factory Buys Direct takes pride in their ability to manufacture high quality home products. They source, design, and manufacture products such as patio furniture, outdoor grills, fireplaces, gas log sets and more. Designing additional features into their products, Factory Buys Direct created their own brand called Duluth Forge. The Duluth Forge Brand is known for carrying quality products with luxurious designs. Factory Buys Direct guarantees to enhance the product experiences for their customers.
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3 Reviews for Factory Buys Direct
I ordered the Avenger 7508 28? Stainless Steel Burner Set Replacement for Weber Spirit 310 E310, Genesis Silver B C, Genesis Platinum B & C, Weber 900 (with Side Control Knobs)- Set of 1........after about 2 weeks, it came, but missing most of the parts. I declined the shipment. I figured it couldn't happen twice, so I reordered the same thing. After about a week and a half it arrived, again missing parts....I again declined shipment. I can't believe this could happen. Maybe a bit more quality control on packaging the product? I guess I will try someone else for my BBQ parts.....don't need to go through this for a third time. Fool me once, fool me twice?
Needed a replacement for a broken log that came in upon shipping. Three and a half months later- this company STILL cannot give me an answer as to when I’m getting it and what’s causing the delay. Customer service takes about an hour to connect, I’ve called 7 times. No one can help me.
Homeowner self project
Beware!!!!, we purchased a gas fireplace that looked great, BUT it was defective so we contacted Factory Buys Direct, was on hold for 3 hours 38 min. before customer service responded, they did agree to have it returned, gave us a UPS return slip so we shipped it back 2 months ago and Still Have not received a Credit back on the credit card, have contacted customer service again and again always being on hold for unacceptable amounts of time and still have no refund issued although they say it is being worked on........Obviously we will not do business with them again.... P.S. product purchased Sept 2016, found to be defective December 2016, item returned Jan. 2017 with no refund issued as of March 2017