Style Kitchen Design

Thank you for the amazing review Cathy! It was my pleasure to elevate your space. Please reach out if you need our assistance in the future. Cheers!

Stanley M – We are sorry you feel this way about your experience. From our first introduction email to Jennifer K, your wife, we clearly outlined what our fees are as we do with all prospective clients.

We had come out for an initial consult as well as provided you with an informal estimate for financing - all at no cost to yourself. At the consultation, your wife proceeded to hire us for kitchen design work. While at our meeting, our process was clearly explained. We cannot provide a firm quote when design work has not been done. Trades people need the opportunity to come to site and provide their pricing based on the design and site conditions. This was very clearly communicated to both of you. To say this was not communicated is disingenuous.

I informed you we were going on vacation for two weeks after our visit and the design work would be completed the week after I returned. After the work was complete, your wife informed us you “had no idea” you had to pay for anything. The following week you changed your mind and agreed to proceed. All design work was sent, and we proceeded in revisional email correspondence. The revisions were completed, and new 3D renderings were sent to you within 10 business days. This is our standard turnaround time with the heavy increase in project demand. To be clear, here is the timeline breakdown:

1. We initially met Friday before my holidays,
2. Went on holidays for 2 weeks,
3. The week I am back your design is complete, Fee is not paid,
4. The following week, you want to proceed. The design work is released Friday,
5. The week after we engaged in revisional correspondence,
6. The following week, we were out of town on a project and the revisional work was completed and sent by Friday for your review.

Weeks were not “lost aside” as you can see the timeline I presented. You can access all the same emails and timelines. Your statement is misleading. Once the design work was actually paid for it was released and within 10 business days, the revisional work was completed and sent for your review.

Given the significant number of emails and voicemails I receive on a daily basis, it often takes me a couple of days to return or respond to all inquiries. We strive to respond within two or three business days. We responded to every email and question within this time frame. We are sorry you feel this was not fast enough.
It’s really unfortunate we continue to receive the same negative review from you across different platforms. It’s months later and we’ve done nothing wrong. I’m not sure how our working relationship could be unpleasant considering we hadn’t started anything besides provide you with a design.

We are still thrilled to provide you with your dream kitchen design, and I enjoyed working on the space. We truly wish you all the best on your renovation. Do take care.