Bob and Pete's Floors

My wife and I are big on supporting local businesses. We went to Bob & Pete's and explained we didn't want to have to constantly deal with cleaning dirty grout. We were told and sold an "epoxy grout" product that "would never shrink, discolor, or have to be dealt with" The person explained it was non-porous like caulk. I researched epoxy grout and it's wonderful reviews. We purchased over $8,000 worth of tile and grout to be installed in our kitchen, half bath, hallway, and laundry room. I personally sealed every inch of grout after the installation per the installers instructions. Less than a year after the install the grout began to brown. I reached out to Bob and Petes to inquire and Bob was nice enough to come by and explain he "couldn't go back in time" and we didn't have epoxy grout installed. He recommended I pay to have it professionally cleaned which I did for $300 after two years installed. The local cleaners couldn't restore the original color or lighten the current and said they would not take my money again next year. We are not facing a $15,000 bill to have the floors and grout removed and done correctly with the product we wanted and were sold originally. Before the floors can be re-done, all of my (freshly installed) quarter round and trim must be removed, toilet, sink, dishwasher, fridge, stove, washer & dryer. Last time I spoke with Bob he said he spoke to the employee and they said they never said anything to us about such a product so apparently my wife and I imagined those details and specific information before spending thousands of dollars at their business. He then said "I needed to adjust my expectations when it comes to grout" For the record, my expectations were set by the Bob & Petes employee who said the following "would never shrink, discolor, or have to be dealt with" They are supposed to be the knowledgable flooring professional, not me. Beyond disappointed and we will support knowledgeable businesses who value customer service before we support local in the future.

Bob & Pete's Floors is one of our preferred vendors for clients working with flooring! The showroom experience is excellent, the products offered are high quality and fairly priced, and the customer service through installation is wonderful. Bob comes himself to inspect projects after they are completed. I'm happy to refer clients to Bob & Pete's any time I can!

I use Bob and Pete's on all of my tile and carpet jobs. All of the staff at Bob and Pete's are so wonderful! They are knowledgable, caring, and extremely helpful. Pat Douds is my go to girl there and her and I have a great relationship and she is so friendly with all of my clients and makes them feel at home. I will always use and refer Bob and Pete's to friends, family, and clients.

I will not use any other company than Bob and Pete's for my flooring needs. While I work with Pat Douds any one on the staff is more than willing to help you. My project is planned for the future so I am able to get exactly what I want and have a timeline of events.

Pat Douds was tremendous helping us select beautiful flooring for our new house as well as our carpet selections. Pat made suggestions which we did select and we are very pleased with the look, it's beautiful! Pat is great with colors and textures and she listened what we had in mind and made it even more beautiful with her with her knowledge and experience. We are very happy with the time and attention she paid to detail and having our best interest at heart. It was a fun experience!

We're so happy with our new carpet and Dura-Ceramic tile from Bob & Pete's. Great prices and excellent customer service from owners, store staff and installers.

Customers are important to Bob and Pete Floors. They are very professional and have a great selection. I like the fact that they come out after the job is completed and see if you are satisfied.