Latitude Countertops

Thank you to Noor and his team for doing a fabulous job installing our three Dekton fireplace surrounds. They were great to work with and we would highly recommend Latitude Countertops.

I was so happy to find Latitudes as I appreciate their eco-friendly premise (keeping stone out of landfills). Leslie was a great communicator and explained their process clearly. Initially, I thought I had to use the whole remnant. This was a little stressful, as I only needed 75% of the slab. So it was great to learn I could buy as much or as little of the slab as I needed. The measuring team were very quick and professional. The installers were too. My outcome is beautiful quartz counters in my kitchen and laundry room for half the price I was told to expect to pay. I will definitely be calling on Leslie and her team again for other projects.

I initially just wanted two smaller pieces of stone so I purchased a remnant. I choose a smaller remnant but it was still so much more than I needed so I told them I would add in two shelves as well just to fill out the remnant. When I went to go pick up my remnant I wondered where the off cuts were from the piece I bought. The largest off cut would have been 12"x19". I was told at that time it has been thrown away. I went over to the office to complaint that material I purchased was thrown out and was given a totally different story. The man here said they keep and resell off cuts, and do not give them to customers and that I had only been charged for the actual square inches I was taking home from the remnant, (ie, it was discounted from the listed price for what was used). However I was never told about any discount and it never was shown on an invoice. Secondly, when I explained I was adding in the shelves simply to fill out the remnant, I should have been told at this point this was not needed. That I would only be charged for what I used. If the off cut was thrown out as I was told first, that is material I paid for when I bought the remnant so that is not right. If it being kept as I was told secondly, then why even list prices on remnants? It should just be a square inch price. Thirdly, I was told pieces that small are too delicate to keep around and usually break. Weird considering pieces I actually ordered were even smaller than this. So is every sample in their showroom. So again, bogus. I asked that the off cut be delivered to me or that $150 be refunded to only partially cover the cost of the extra I was tricked in to buying. A trick by omission of information. No one wanted to find a resolution and when Leslie finally called me almost a week later to discuss, it was clear she had no interest in making this batter and simply talked over top of me as a way to end the conversation. Incredibly frustrating experience. I feel ripped off and no one there seemed to care. I would not recommend unless a headache is what you're after. On a side note, the product was okay, but holes that they drilled were very sloppy. More oval than circle, lots of chipping out and they don't really go straight down, they are at a slight angle.

We had a complete renovation done on our 20 year old kitchen in the fall of 2019. After lots of research, we decided on replacing the old granite countertop with engineered stone (quartz). We loved the subtle but complex details in Hanstone Montauk. We went to 3 fabrication companies to obtain a quote. Latitude Countertops won us over. We are delighted to report that everything went smoothly and we LOVE our new countertop. Everyone we dealt with knowledgeable, courteous and efficient: Leslie in the showroom who wrote up the order, Kevin who came to create the template, Bill the head of fabrication who provided guidance about sink mounting options, and Brent and Kamil who did a fabulous installation job. Thank you everyone!

This was our first experience with Latitude Countertops and we couldn't be happier with our choice. I researched different suppliers extensively before choosing Latitude and we are incredibly pleased with their work. Our kitchen island is very large, so we had to have a seam included. I was quite concerned about the look, but the Latitude installers did a beautiful job. We also opted to have mitred edges and they are absolutely perfect. We will definitely use Latitude for any future jobs. Thank you to the Latitude team for their professionalism and customer service.

We have worked with Latitude for about 6 or 7 years now, and we couldn't be happier! They have an awesome selection of product at several price points, wonderful sales reps, and fantastic service. I would highly recommend them to anyone!