Shaw Floors

After a lot of looking, we chose Shaw's Prodigy Simplicity for our living spaces and bedrooms. It looks great, but we regret our purchase and are now trying to figure out our next move. We picked this floor based on it's pet friendly marketing. We have two large dogs. We have had Shaw LVP for about a month and in that time we our dogs have wiped out about a dozen times. One is having more issues than the other, but they are both having traction problems. They don't even need to be running to lose their traction. In all the research we did ahead of time we never thought to google will my dog be able to walk on LVP? If we did we would have seen all the products that have been invented because this is a problem for dogs. (There are non slip socks, stickers for paws, wax, spray, booties and nail grips you glue on to name a few). When I called Shaw to ask if there was anything we could do now that the floor is down Lyn told me I should have asked for the Friction Coefficient report before I bought the floor. WHAT?! She also told me Shaw's pet guarantee only refers to the floors ability not to scratch or stain, not my dogs ability to walk on the floor. Then she transferred me to Kayla in warranty who assured me this was not a warranty issue. (I didn't think it was - Lyn just wanted to be done with my call.) We went to the flooring store where we made our purchase after talking to Shaw. They told me they have been selling Shaw for over 20 years and have never heard of a friction coefficient report. So if the dealer doesn't know about the report, how was the customer to know? I don't think this will be a problem for every pet. Our dogs are on the large side, but they did live on shiny tile their whole lives until we moved, and they never had an issue with traction. Not until the day we installed Shaw LVP. Since we know we will always have pets, we would never purchase LVP again. The floor looks nice, but what does that matter when you are worried your dog will hurt themselves just walking around? What a waste of $11k. The Shaw LVP is now covered with carpet remnants our flooring store gave us so our dogs can walk in the house. There are Shaw carpets we like - but after they blamed us for not asking for a friction coefficient report, I can not justify giving Shaw anymore of our money. I do not think it is OK to promote a floor with a pet guarantee, but blame the customer for not asking if dogs can actually walk on it. I would not recommend this flooring for large dogs, older dogs, or any breed with hip or joint issues. We have been keeping the toenails short, paws shaved and using Musher's Secret. Unfortunately it has not stopped the wipe outs. I hope this can save a pet owner from the heartache of watching your dogs slip on the new floor that you saved up for and agonized over choosing. I feel horrible my choice has affected my dogs and my budget so negatively. I am completely disappointed with Shaw and their marketing.

Put 3500 of flooring down March 25. It started chipping on the edges with one week I’m still fighting with Sedalia lows and you guys to get my floor taking care of and only get the run around. I have 3 small kids 5,4 and 4 m. I don’t need them getting the chips in there foot. I have already. My mom and dad have the same flooring and run a daycare and there floor isant doing this. Lows in Sedalia said they think the pallet of flooring got wet damp then put up on the shelf then we bought it. The flooring I got in December for my steps isant doing it but was bought in dec all that is chipping was Bought in mArch . Sedalia lows said they should just replace the flooring and then have there people do it so we aren’t out any more money I love the floor I just don’t want it taring up

I had a DIY product question about SmartCore vinyl flooring thresholds and Amy Harrington got back to me quickly with the info I needed. Thanks!

I always get the help I need when reaching out to my Rep, Amy. She answers my questions on time and gives me great information to check out later if it applies.

SOO pleased with Amy Harrington, Lowe's SmartCore Rep's response to my product availability inquiry, soo prompt, pleasant and encouraging, making the whole tedious construction project so much more pleasant!! Kudos, Amy, and thank you!

I love this flooring it looks wonderful, easy to clean, easy to install and most of all it is waterproof!!

We are so happy with our kitchen floors. We bought Sumter Stone vinyl from Lowe's and it is gorgeous. I just look at it and smile. Easy to install and looks great.

had a question on a product and emailed Amy Harrington. her response time was probably the best I've had in 32 years of Contracting. her answer was clear and concise. Amy's Professionalism is a Great Credit to her and Shaw Floors. Thank You very much.

I received great customer service. I emailed last night with questions on installing the stair nose with my flooring and had a response back this morning. The response lead me to another question and I received a quick, to the point, response within an hour or so!! I like the Smartcore Ultra flooring and the customer service has been a nice addition to the installation of the product.

Pam Beaver was excellent. I was having trouble submitting my warranty registration of my new carpet from Shaw. I am elderly and not good with computer. She helped and even entered my information and then sent me all the information on care of my new carpet. Thank you for having her on your staff.

After spending several weeks looking for flooring for our master bedroom, my wife and I found a beautiful engineered hardwood from Shaw. It was the Shaw Floors Epic Hardwood SEQUOIA 6 3/8 (Style SW545). We brought home a sample board from a local supplier and we absolutely loved how it looked. We ordered the material on line and after picking it up from the Shaw distribution center we found that it looked very different from the sample board, brochure and online gallery. The planks on the sample board have a large radius (pillowed edge) on ALL edges including the ends. What we received have a radius that's half the size on the long edges and the ends have a very small, ROUGH beveled edge. it is not pillowed per all their documents and samples. What we received also looks to have a higher sheen than the sample and galleries. Our supplier has been great to work with and when we contacted them concerning these issues and sent them photos, they completely agreed with us that the floor looked different and contacted their Shaw rep. The rep didn't give us the courtesy of any explanation and said to just file a claim. Our supplier filed a claim and they just offered us or money back. Again, no explanation, no apology, just here's your money back. They didn't care that we spent a considerable amount of time picking it flooring, picking it up, unloading it and going through all the boxes PER THEIR ONLINE INSTRUCTIONS. Now we have a return authorization that says they do not accept open boxes after their instructions online say that we need to check ALL material for damage or defects. How do you do that without opening boxes? We are very unhappy with our experience with Shaw.

The cork underlay developed mold on both sides of the cork. I sought assistance from Shaw Corp. via the retailer who sold and laid the flooring, including the cork underlay. I was put off for weeks, finally told by the retailer, Kimball's Furniture, Shallotte, NC, that Shaw sent the sample to the wrong lab. Then I was told, by the retailer, that Shaw claims there is no recourse since the rep was unable to see the full extent. I had to move out based on health endangerment and have the mold, mitigated! I had carried a cork sample showing the mold on BOTH sides, in a sealed plastic bag to the retailer to deliver to Shaw, as per the retailer's instructions to me! The retailer, Kimball's Furniture, Shallotte, NC, stated SHAW is at fault for the length of no response time due to the lab mix up. Kimball's refuses to compensate me. This is VERY POOR customer service, and obviously a REFUSAL OF RESPONSIBILITY, in view of mold development on SHAW products! I had purchased Reims Oak, Cortec One, which requires an underlayment of cork, per Kimball's Furniture, who is a Shaw retailer, and Shaw Flooring! The flooring was down approximately 6 MONTHS! Such lack of responsibility by both, the retailer & SHAW Corp. is nothing short of PATHETIC! UNSATISFIED CUSTOMER