Rove Concepts

Very poor-quality fabrics

 Beautiful design, but very disappointing product quality and customer service I purchased Mika outdoor sectional sofas in 2022 (Order #1599844). By 2024, despite meticulous care (stored indoors every winter), the seating already shows 5 tears. The fabric is of questionable quality—worse than that of some low-end outdoor furniture. A tiny hole quickly grows and becomes impossible to control… I reported the issue to customer service, but no solution was offered. It’s even impossible to purchase matching fabric to reupholster the seats. I recommend avoiding this product, or at the very least—if you're willing to take the risk—covering it with protective covers after each use, as the fabric is extremely fragile.

My experience with Rove Concepts has been disappointing. I purchased the Ophelia Bed last February, and while it’s beautiful, the quality is lacking. Within months, the legs began collapsing, causing the mattress to dip. Temporary fixes didn’t last, and even light pressure would make the legs give out again. I first contacted Rove in September, expecting a full replacement since the bed was only seven months old. Instead, they offered replacement legs or a reimbursement for repairs. After struggling to get a proper resolution, my husband attempted to fix it, but the legs were too damaged. Only after escalating the issue and providing a detailed video did Rove agree to replace the frame—while still charging me $200 for shipping. It then took three weeks of back-and-forth just to process payment, as they repeatedly called at inconvenient times without offering a callback option. When the replacement finally arrived, they sent it in pieces, leaving my husband to assemble it himself. This is not the level of service I expect from a luxury furniture company. Other high-end brands provide a true white-glove experience, but Rove Concepts has been a frustrating headache. While their furniture is beautiful, their service falls short—I strongly recommend shopping elsewhere if you expect quality support.

Posting these comments that I’ve shared elsewhere: I’ve encountered significant quality control issues with items from this store. Out of the seven items we purchased, two stopped functioning properly. We received a replacement for one, but it was flimsy and of poor quality. Another replacement is on the way. One of the stools we bought had a foot break off after just one year, and while they provided additional feet, it shouldn't have broken off so quickly. Additionally, our 400-pound marble dining table, which we’ve had for only a year, has cracked completely through. This not only renders it unusable but also raises safety concerns. A marble specialist who reviewed photos of our table suggested it might not even be marble, but rather painted concrete. Given these numerous issues, it’s clear there are serious quality problems with these products. It’s a real shame because they look nice. Please reconsider purchasing from this store. Lastly, I posted these comments elsewhere. Someone from Rove responded with an air of concern and told me to reach out to the company and expressly name them for support. This is an act. I never spoke to this person, and despite explaining myself all over again, was informed that marble cracking isn't covered under warranty. So why bother putting me through the process in the first place? Purely to make it seem that customer service was on it - this is simply to save public face.

I ordered 10 chairs. Iopened 4 of them and they were all defective. I called Rove and they asked me to unpack and check all 10 of them and then repack the defective one and send them back. I refused to open and repack the other 6, since it is not my job to provide their quality control. After several email and several phone call I had to involve Visa to stop the payment. At this point they started to be more collaborative, but still very difficult to deal with. In the end I was able to return theentire order but I still had to pay for the return trasportation of defective chairs. I felt scammed, I would not buy from them!

I purchased a concrete coffee table three years ago, and from the beginning, the service was subpar. The delivery resulted in damage to the table, with noticeable chips caused by their team. Despite this, I hoped the concrete material would prove durable. Unfortunately, just three years later, the table has completely collapsed on itself out of nowhere and is unusable. The table only ever had a couple of books on top of it and it was never moved around ever since it’s delivery. Given that concrete is known for its durability, I expected a much longer lifespan. When I reached out to customer support, the answer I received is that they do not cover concrete pieces under their warranty, which is frankly quite shocking. To purposefully exclude a strong material from their own warranty must mean they know they are making something that will break and it would cost them had they included it in warranty. The poor quality and construction of the table, coupled with unhelpful customer service, have left me questioning to which quality standard this brand holds their own products. I would strongly advise against purchasing from Rove Concepts based on my experience and most definitively never buy anything they make out of concrete.

Working from home got better with the Eryk standing desk. It's spacious, functional, and adds a modern touch to my workspace. It’s super easy to change the height.

I've been using the Angelo office chair for a few weeks now, and it's a game-changer. Great for my posture and looks sleek too.

The Athena standing desk is not your average desk. The design is sleek, and it feels like a premium piece. Also, kudos to Rove Concepts for the quick shipping.

I rarely write reviews, but the Ophelia bed deserves one. The quality is evident, and the design is both simple and elegant. I was hesitant on which size to choose for my space but their live chat was really helpful and responsive, they guided me through the options and they were very patient with me as well.

Took a bit of time deciding on the color and fabric of the Angelo dining chair, but I'm glad I did. It's comfortable for long dinners and looks sleek.

The Athena round dining table has been perfect for my smaller dining space. Delivery took about two weeks, but it was worth the wait

The Dresden sectional has changed our living space for the better. It's not just the comfort, but the entire purchase process with Rove Concepts was smooth.