Espire Homes, Inc

My husband and I toured many model homes and fell in love with an Espire floorplan. We met with Daryl and the sales team multiple times and were impressed with their conviction to stand behind their work, thus, we signed the contract to build our forever home. As we already owned the land and the bank preapproved our construction loan, we were given a build time frame of 10-12 months. From the time we signed our contract and paid the required fee to begin the process, 9-months elapsed before the first shovel hit the dirt. We accepted the many excuses for the lengthy delay and ignored the red flag believing it was pandemic related. Unfortunately, throughout the build, the delays and excuses continued. Working with Espire is like herding cats – the miscommunication, lack of communication, and disorganization was rampant. The project manager never seemed to take our concerns seriously citing “industry standard,” the selections coordinator was a complete disorganized mess, and the subcontractors were subpar and the work was shoddy. The overall finish quality is sloppy - paint runs on most of the trim and paint splatters on the flooring, uneven finishes on the cabinetry, interior door hinges missing screws, unfilled nail holes, and mortar glops on the exterior trim. We have been in our home for some time now and still have unfinished punch list items. The journey of completing a build with Espire was not the experience we were promised or expected and left us hugely disappointed. Our previous new construction build with a “cookie cutter” builder was a better experience.

We are still working with Espire right now and I hope to be able to come back and change this review, but as of right now our experience is nothing but frustration and disappointment. My family and I recently purchased a model home from Espire, and unfortunately once they had our money the customer first facade disappeared immediately. The house is beautiful, however, the journey to get there was filled with nothing but frustration and disappointment. Espire’s communication is nothing short of abysmal. It feels like shouting into a void. You’ll need to follow up multiple times just to get a response. When things do go off the rails good luck getting anyone on the phone or to sit down with you. They will go out of their way to make sure they are not available to sit down face to face with you. Once they have your check in hand, it’s like they vanish into thin air. Daryl, the owner, will sit down with you before you sign on or give a check and swears his company will stand by their work and then seems to conveniently ignore any issues that arise after your check is in his hands. His team may respond after multiple emails but it’s as if the moment the ink dries on the check, your concerns become invisible to him. Like I said the house itself is beautiful but the headaches caused by their poor communication and lack of responsiveness overshadow the beauty of the finished product. If you’re considering working with them, brace yourself for nothing but frustration and a lack of accountability.

We found a model home with Espire/Nupath Homes that we fell in love with. Their Parade of Homes were impressive. We signed a contract in September 2021, and absolutely regret it. Worst decision of our lives and we're still dealing with the aftermath. We had structural issues, pages of code violations, plans and specifications weren't followed countless times, products weren't installed per the manufacturer's specifications, and the list goes on and on. We had to hire an attorney and consult with a structural engineer, as well as address the structural issues on our own in order to finally gain occupancy in January 2024 from the town.