Keystone Custom Homes

Purchased an already built home and while we did not get the “full” experience we really appreciate all the effort that was made to make us feel at home. We are very happy to be moved in and settled so quickly. Just a little sad that the deck we had purchased was not built at the time of settlement.

We had an extremely wonderful experience and definitely will tell everyone about Keystone Custome Homes! They all were knowledgeable, friendly and extremely helpful with the whole process!!!!

Great home builder company. Good communication thru entire process from start to finish. Home is incredibly efficient and beautiful. Would definitely work with them again and I would recommend keystone to everyone!

Exceptional service, support, and friendly advise to achieve your home ownership goals. Keystone went out of their way to ensure full satisfaction and stays engaged long after closing. Their process provides a full range of options and makes decision making convenient and easy. The local subcontractors are well selected and supervised.

Keystone built a beautiful Dream Home for my Family. Working with Keystone Agent and Project Manager was easy and convenient. The team at Keystone made you feel comfortable and garenteed to have our house built by them. Expert Builders and First Class Service with Keystone from Start to Finish.

Very good experience. Very professional and accommodating. Worked well with us on a very custom home. Still have a few outstanding issues, but they are working hard to resolve them.

From the sales/design at the start to the construction/quality control inspections the staff at Keystone have been outstanding. We are very pleased with our new home and the quality work and great staff made it even better. We would highly recommend Keystone Custom Homes to anyone interested in building their new home!

Lousy quality. Squeaks and noises throughout the house. Lots of vibration when you walk on any floor. The builder would not fix anything properly.

I would not recommend any of my friends to build with this company. My house have many uneven walls including my front door. My driveway retains water and it seems like keystone does not want to fix it. If I could of post a pic I would. My house not even 6 months old had a exploded pipe in the basement and caused floding, thanks god I had a sub pump. This was do to improper basment insulation. Almost every step going up to the second floor pops (lose steps). All these issues have been presented to keystone and I am not getting the assistance I need. This serves as a great learning experience, as this was my first home purchase. I am very unhappy with keystone they do not stand by thier word and make things right.

Our experience with Keystone Custom Homes was extremely positive and I would highly recommend them to anyone interested in building a quality home. From our first experience with Mike Klaips, sales representative to our final inspections with Jonathan Hakala and Steve Ault, were were impressed with the attention to detail and the "plus one" customer service we received. During the initial phase, Mike Klaips took the time to share the various options in models and he provided detailed information regarding the upgrade options available to us. The technology provided enabled us to carefully choose options and make adjustments in our choices before a final plan was created. He was instrumental in connecting us with Mortgage Network and we can't say enough about Shelly Burkholder and Cheryl Spaar from the Mortgage Network office. They, along with the Keystone staff provided detailed information and made the mortgage process seamless. The design phase was also a wonderful experience. The design center was easily accessible and the staff was extremely helpful as we made selections, providing advice as requested and offering refreshments during our visits. They also welcomed the whole family as we shared the experience with extended family members. After construction began, we were provided with extensive information with weekly updates along with detailed explanations of the different construction phases. When we had questions we were provided with information the same day. The crew stayed on schedule and the regular updates continued. We are now in our new home and the few things that needed to be addressed have been taken care of in a timely manner with attention to detail. Keystone has obviously hired quality people who communicate on a regular basis. This is key to the success of any organization and we, as the customer reaped the benefits. Once again, I would highly recommend Keystone Custom Homes to anyone who is interested in having a rewarding experience with building a quality home. ,

.We recently settled and moved into an Ethan floor plan home built by Keystone. We began the process of building a new house in the summer of 2012. At that time we did our due diligence and looked at a variety of builders, their developments, and floor plans. We were very surprised to find such a large price difference between a 3,200 sq ft house built by Keystone and one built by any other Harrisburg based builder, the price difference in most cases was at least $100,000. After a visit to Bowcreek and meeting a great Keystone New Home Advisor we realized the difference was due to Keystone not forcing us to choose a specific “package” which might contain items we liked (i.e. granite counter tops) but might also contain items we did not (i.e. fireplace). All options are available from Keystone but you pick the options you want and only pay for those options. If you do not want a fireplace you do not pick a fireplace and you do not pay for a fireplace. When we sat down to do some value analysis the choice was clear, the value that Keystone provided was so much better than any other Harrisburg based builder. Over the course of the next year we looked at various developments and models from Keystone. Every New Home Advisor we met was very well informed and helped us understand the floor plans and the building process. While looking at other developments built by other builders we were only able to meet with realtors, not someone employed by the builder. While talking with these realtors any time we had a question about the process or options we were told we had to talk with the builder, however, it was never explained to us how or when we could talk to the builder. That was a big difference with Keystone, their New Home Advisors are employees of Keystone and understand their processes and floor plans. In the summer of 2013, while expecting our first child in October, we decided we had to start building. We found the development we wanted but we also found there were not many lots left and even fewer that would meet our needs. Therefore we decided to go ahead and have our first baby and build our dream house in the same few months. The Keystone team was great to work with at this time. They were very patient with us and worked around our schedule. Our daughter was born 5 weeks early in early September. Again the Keystone team adjusted their normal processes to work with us mostly over email so we could review plans and choices on our schedule. Building began at the end of October and was completed in late December. If I had chosen the profession I would have been a fourth generation carpenter. When I was younger I spent several years working for my dad, a general contractor, and helped build a couple houses along with additions. I knew what I was looking for during construction. We did our due diligence again and checked in with construction every couple days. There were a couple minor issues we found along the way, all of which were quickly resolved after mentioning to our builder. In the end the house came out great, exceeding our expectations. We have now moved our new family into our dream house built by Keystone Custom Homes and I would highly recommend them to anyone. You can not beat the value, people, or workmanship.

The selection of model's was extensive... we were able to find the perfect model for us.... Our experience was very favorable, and very efficient assistance through the entire project. We are very impressed with the professionalism from start to finish. We are happy with the quality of workmanship, and the ability to meet the deadlines established. We appreciated the communications as the project progressed. We have been in our home for approx. 7 months and would highly recommend Keystone Builders to anyone!!!! sincerely, Pat and Bob Mastricola