PURE Design Inc
Bathroom Design, Bedroom Design, Dining Room Design, Downsizing, Drafting, Floor Plans, Historic Building Conservation, Holiday Decorating, Home Office Design, Home Staging, House Plans, Interior Design, Kids Bedroom Design, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Project Management, Space Planning, Sustainable Design, styling
Vancouver, BC, Arbutus Ridge, Barnet, Belcarra, Burnaby, Coal Harbour, Coquitlam, Deep Cove, Fishermans Cove, Hastings-Sunrise, Hollyburn, Ioco, Killarney, Kitsilano, Lynn Creek, New Westminster, North Burnaby, North Vancouver, Renfrew-Collingwood, Richmond, Steelhead, Sunset, Surrey, Vancouver, West Point Grey, West Vancouver, Whytecliff, Yaletown, whistler, Lions Bay
• Vancouverites voted PURE Design as the city's top #1 Best Vancouver Designer via Build Direct • Top designers to watch - Rue Mag • Top Canadian designer - Chatelaine Mag • Designer of the Year nominee - Western Living • Leo nominated host/interior designer - HGTV ‘s Makeover Wish
A dream come true...
Enjoy your forever home! xo
I too have genuinely enjoyed working with you, you are always open to have an elevated and compelling design that is not status quo, and the entire PURE team look forward to working on your upcoming projects.
As a team, we worked hard to make you happy, and delivered on all of the items on your wish list for a well-designed space. We are sorry you feel this way.
With older houses like your 120 year old home, we had explained in our original kick off meeting, there are always unexpected issues that may arise. At our first meeting, you stressed that budget, not timeline, was most important to you and saving money was key as you both had saved a finite amount of funds for your renovation and were unable go above that amount. We took that to heart. Usually, when we run into unexpected issues in old houses it shows up as an added cost, however, we looked at more creative solutions to save you money, and in each instance you were consulted before we proceeded with your approval. Unfortunately, the problem solving and plan revisions did add to your timeline.
In the end, you have a spectacularly beautiful renovation and we were able to come in 12% under budget. We are very proud of that. We love how your home turned out and that we were able to deliver a beautifully designed renovation with all of the items on your wish list. We know you will enjoy your space for years to come.
We’re sorry your experience did not meet your expectations, that was not our intention. We do our best to ensure the finished product actually exceeds our client’s expectations and truly believe we did everything we could to make it right for you. We understood we were your 3rd designer, and had hoped we would be the ones to present a design you would move forward with. We presented 4 full sets of custom proposed design drawings, plus two 3D options all of which were produced under your direction and we had carefully taken into account all of your requests, unfortunately they didn’t work for you. When it was clear you were unable to move forward with the options presented, we invoiced you, with heavy discounts, and passed along the CAD files containing all sets of drawings for your future designer to work with as well as promptly refunded you the remaining balance of your retainer.
We do our very best to please our clients while maintaining a high standard of service and design with the goal of our clients loving their homes, and certainly it is most important for our team and you to have a positive human connection. Unfortunately it doesn’t always work out and for that we are sorry. You have a beautiful space and the PURE Team is confident that, when you are ready to move forward with a design, your space will be transformed into a fantastic home. Best of luck on your remodel.