Cuisines Nuenza

Tony Vezina,

In my 20+ years as a design professional in the industry, never have I ever worked with such a mediocre cabinet installer. As an installer used to working with standard cabinets, we made sure to go over the plans in excruciating detail with you before the installations. We made sure to be available during said installations and made sure to visit every job site while you were working. We remained at your disposal at all times in case you had any questions or concerns. If you were not comfortable accepting the challenge, you should have said so rather than happily accept, instead of giving us false hopes about your abilities as an installer.

As a reputable design studio should, we visit the homes prior to the work beginning, and make sure all is in order to receive the cabinets. If contracting work is being done by our contractor, we rectify what needs to be done in the space before installing our cabinets. If the labor of rectifying the space is too costly, we take the necessary measures for the cabinets to be installed accordingly. Our clients are always kept informed throughout the renovation process. We see this as an investment for them, and want to make sure they make the best decisions for their homes.

Not only do you install cabinets poorly, but your professionalism is greatly lacking. Every single one of our clients for whom you installed did not want you returning into their homes. One of our clients went as far as to request that one of our team will be present for the entire duration that you were there as she was not comfortable with you, at which point we pulled you off the project and brought in another installer.

Saying that you made minor mistakes would be an understatement. For every single job you did, our other installers were forced to return and correct the mistake you and your team made. Your poor labor ended up costing Nuenza far more than the initial price of installation. To this day, you have still paid nothing for all of your costly mistakes, which is why your account remains unsettled. In fact, the cost of fixing your mistakes far surpasses the owed amount, which we prefer to leave in the past and move on, rather than pursue.

Let us not forget;

Client 1;
1. You screwed in your level on a freshly painted wall, leaving it needing plaster work and repainting.
2. You screwed through the back panels of the island, leaving gaping holes.
3. The toe-kicks we're poorly installed and edge banded where they did not need to be.
4. All fascias were poorly installed, upside down and in butt-joints.
5. Holes were made in the doors while installing handles, resulting in all doors needing to be changed.

Client 2;
1. The floors we're crooked, the building dates back to 1910 which is why the entire kitchen was ordered on adjustable legs. The cost of leveling off the floors was very high and the client decided against it. In a situation like this, your appliances are the determining factor of the level point (36" in height). This basic installation knowledge, which we personally displaced ourselves to explain to you.
2. Poorly installed fascias.
3. Finished panels were used as fillers, resulting in us having to reorder some.
4. A project that should be done within 2 days at most took you 6 days, and not even to completion. Another installer was sent to repair and complete your less than desirable work.

Client 3;
1. All island panels were inverted and had to be reordered.
2. Other panels were used as fillers, resulting in a lack of panels for the pantry area.
3. Fascias were installed flush-cabinet rather than flush door, which was specified on the plans.
4. You told the client to adjust the doors themselves, rather than complete the work yourself.
5. This is the point at which the client refused that you return, and the job was given to another installer to complete.
A mistake was done on our part. We rectified this in a way that surpassed our clients expectations by enhancing the original design.

We did not have a choice but to take a risk by hiring you, and we fully trusted you with our projects. Unfortunately, our team spent months fixing your mistakes. It was absolutely demoralizing and draining. Never again. Our clients and ourselves had to suffer the aftermath of your incompetence, but we will make sure our reputation does not.

Sincerely,

Sharon,

It was a pleasure working with you and your husband.

We enjoyed working with all of the design elements to bring together a concept that you can feel at peace in. We combine the more classic feel of the existing bar with straight contemporary lines, all the while using a softer pallet truly made the space inviting.

We are pleased to know that you are enjoying your new kitchen and you get to wake up to that beautiful beach imprinted on a vinyl backsplash.
We enjoyed adding your personal touch to make your own.
That beach was your childhood beach.

It's that place we all need rest in, home.

Enjoy

Philippe,

It was an absolute pleasure to work with you on your renovation project. Getting to know you and your taste in order to create that perfect space for you was a great experience. What really made space was the tremendous effort we put in to get that beautiful waterfall of a backsplash that cascaded onto the countertop, running throughout the kitchen.

Thank you for everything, despite still waiting for my seashell (eco-tourism, I know...)

Looking forward to future projects!

Best,

Hi Lisa,
I've loved working with you over the years. Even after 10 years your kitchen and bathroom are still relevant today. We still use the pictures of your kitchen to show new clients a classic kitchen.
Now we are working on a new project for your front entrance. I've attached 3D images of the closet we design together. Look forward to seeing it installed.

Bonjour M Claude Gravel.
It is unfortunate that your project was the only one that had manufacturing issues. On your first visit to Nuenza you researched Miralis and understood the quality of their product and why we stand behind their products.
The kitchen was delivered on Aug 31st and on the arrival of the cabinetry one unit was too large and one pantry was missing. We moved the pantry in the hallway /living room, and we proceeded to install the kitchen as scheduled. The templating date of the countertops was respected, and the countertop was installed on Sept 20th. The over sized unit was removed and Miralis quickly replaced both pantries and were installed by September 29th. Which means, you had a fully functioning kitchen by then. Unfortunately, the panels on the island were also manufactured incorrectly. We addressed the issues and they were replaced. The only thing left was finishing the seam between the two panels and that was completed on December 11th once we were back in your neighborhood.

We acknowledged the mistakes and we went over and above to accommodate you. Cabinets were modified on site to suit your needs. 3 additional hidden drawers were included in your kitchen. Additional hardware was provided for the additional cabinet modifications you bought once the cabinetry was on site. And we provided and installed a replacement door that was scratched by the granite company you hired. All, at no cost to you.

It was unfortunate that there were mistakes. Nuenza and Miralis handled the situation in the most professional manner to complete the project. We assure that the issues did not delay your family from having a functional kitchen.
We are not sure what more we could have done to satisfy you under the circumstances. We chose to go over and above to accommodate your extra demands.

Nuenza prides itself on it’s 5-star service and we strive to have business partners who have the same philosophy.

We want to put our energy in our passion for unique creative design.

In the end you do have a beautifully finished kitchen. We understand the extra frustrations, but we do not feel like this project deserves a 1-star review.

Hi Karina,
It was a pleasure working with you. Your kitchen looks like a million bucks. Using a mixer of a materials gave us an opportunity to have a beautiful kitchen with in budget.
I will get in touch with you a little later, I would love to send our photographer to take photos.
Take care,

Hi Santiago,
Thank you for the wonderful review. Our team loved working with you and your family.
It's that time of year where I start to make my grandmother's special fudge "Sucre à la crème". I hope you can stop by and pick up your box. We love to show our clients that we do appreciate their confidence in us.

Thank you for taking the time to write a review. I do appreciate it.
I love the before and after pictures. I was quite a transformation.
It's a beautiful classic design that will pass the test of time.

Thank you Cristina for the lovely review. It was a pleasure working with you. The kitchen is one of the bigger invests in your home and we want to make sure that it meets all your needs and reflects your personality.

Ce fut un plaisir de participer à votre projet ! Du début à la fin et même encore aujourd'hui, le plaisir est pour nous d'avoir des clients comme vous !