Artificial Grass Installation, Barn Design & Construction, Brick Repair, Brush Clearing, Concrete Construction, Concrete Repair, Custom Fire Pits, Custom Water Features, Deck Building, Deck Repair, Drip Irrigation Installation, Driveway Gate Installation, Drought Tolerant Landscaping, Dry Wells, Excavating, Fence Installation, Fence Repair, Garden Design, Gazebo Design & Construction, Hardscaping, Hedge Trimming, Irrigation System Installation, Land Clearing, Land Leveling & Grading, Landscape Construction, Landscape Lighting Installation, Landscape Maintenance, Lawn Aeration, Lawn Care, Lawn Mowing, Lawn Seeding, Lawn Treatment & Fertilization, Mulching, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Outdoor Lighting Installation, Patio Construction, Paver Installation, Planting, Pool Landscaping, Retaining Wall Construction, Rototilling, Shed Design & Construction, Sod Installation, Sprinkler System Installation, Stump Grinding, Swimming Pool Construction, Tree Planting, Tree Removal, Weed Control
Audubon Park, Bancroft, Brownsboro Farm, Coldstream, Crossgate, Fern Creek, Fincastle, Glenview Hills, Glenview Manor, Goose Creek, Green Spring, Hurstbourne Acres, Indian Hills, Jeffersontown, Jeffersonville, Langdon Place, Lincolnshire, Louisville, Lyndon, Maryhill Estates, Meadow Vale, Meadowview Estates, Middletown, Mockingbird Valley, Moorland, Murray Hill, Northfield, Old Brownsboro Place, Plantation, Riverwood, Rolling Hills, Saint Matthews, Seneca Gardens, Spring Mill, Watterson Park, Windy Hills, Worthington Hills, Anchorage, Barbourmeade, Bellemeade, Blue Ridge Manor, Crestwood, Heritage Creek, Hurstbourne, Indian Hills Cherokee Section, Lynnview, Prospect
Metro Louisville beautification awardICPI certifiedBelgard authorized contractorKichler authorized contractorAmerican frye fireplace distributor Fire magic and AOG distributor
I have to say how disappointed i am in the appearance of it, No broken stones, No broken wall block, the only thing that can pick on is the wall cap joint on how it lines up with the wall block (circled in red) but all this could have been avoided if you would have simply responded to us prior to our visit last year.
Belgard wall block has lifetime warranty for block failure, this is not the case in this matter. 1 year warranty for craftsmanship of sitting walls not the case in this matter.
clean patio weekly or twice a week since you back up to a farm, air pollution falling onto the patio and just sitting there is not good for any patio.
Mid Summer pressure washing, Lightly wash the patio off after Spring pollen, touch up any polymeric sanding if needed.
Patio areas of any type, concrete,paver,travertine wood etc has to have some type of maintenance. Pictures attached
Keeping with the mentality that the customer is always right, I would like to extend an apology to Mr. Lesshafft that your experience was unsatisfactory. That being said, I do feel an explanation and defense on our behalf is warranted.
The job in question was (like all estimates) written up and sent for review by the homeowner. The terms of agreement are clearly outlined as 50% down with payment upon completion along with a breakdown of what the job entails as to avoid any misunderstanding. As per the estimate, all work outlined was completed as written. While on the job, we even transplanted two Bird’s Nest Spruces at no additional charge.
I personally saw to and signed off on the completion of this job. Per the terms entered upon and stated in the estimate, payment was applied for the remaining balance. It wasn’t until three weeks after the fact the homeowner called inquiring as to why his card was charged.
There was a question as to why a few trees (that were not part of the estimate) were not trimmed. Unbeknownst to us, the homeowner assumed that while we were there we would prune additional trees for free. Wanting to keep him as a future customer, I explained that while those particular trees were not listed in the estimate, I would personally take care of the extra work at no cost.
I completed trimming his trees, though not without pause from the homeowner. In the days following our initial conversation he continually called threatening our office personnel, demanding the work – mind you, the free work – get done immediately.
I stand behind the work my company does and wish Mr. Lesshafft no hard feelings. We’ve all been privy to that one customer.