Your source for lighting fixtures and more. 1-800Lighting.com is the most progressive and exciting online store for lighting and home decor around! As the online extension of Capitol Lighting, we put our 80 plus years of expertise and service behind everything we sell. You can be confident in every purchase you make, guaranteed.
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7 Reviews for 1800Lighting
Do not order from this company! They do not list expected fulfillment dates when you order from them. My order is expected to be fulfilled in 2 months. I've been trying to contact them to cancel and the customer service people are not helpful and hang up on you.
I received a $1,500 light fixture with tarnish on it. I spoke to a customer service rep, Britani and sent her pictures but never got a reply. A few days later I called and spoke to John, who said that the case was still "open". A week later I emailed Britani again to check in, no response again. Several days later I called and spoke to John, he said he would reach out to Britani again. I received an email from her stating there was no tarnish. Don't know why it took 2.5 weeks and repeated attempts to contact her for her to tell me that. I immediately called John back to say I wanted to start a return. Never received a response from him. I ended up speaking with the manufacturer, who tried to make contact with them, and they never received a response either. They saw the same pictures I sent to Britani and stated the tarnish was obvious. The manufacturer was able to exchange the item and expressed frustration and surprise that I was told there was no tarnish and that the both of us never received a response. I will never do business with 1800Lighting, or Capital Lighting, again but would definitely purchase another fixture from the brand.
Don’t buy from this place please Don’t buy from this place please. I bought a $2,750 ceiling light and after 13 months the light is defected, 2 of the metal wire was broke and fall, half is still hanging on the ceiling. Try to contact them for help with order parts and look like they don’t want to help because of little thing like this. And they told me to call direct to the factory to order and i did, but the factory said they don’t sale for individual customers, i have to order thru the company that bought from and i got back to them and asked for their help but no one answered. Very disappointed for their service. Not Recommended.
Liars! Ordered lights in Feb and it is end of June, still no lights. I check every two weeks. First they give a date and when that date is near they "update status" to a date the next month. Just awful. I used the chat service and same thing, they promised my lights were coming and then...uh no. Do not use Capital 1800Lighitng if you need your lights earlier than six months!
Comment from 1800Lighting:
We are sorry to hear you had such an unsatisfactory experience. When items are on back order we remain in constant communication with the customer advising of shipping changes. We would certainly like to improve your experience. Was there another item we could assist you in researching availability?
Ordered a fan light kit
Bad experience. Needed to return an item; took a ridiculously long time to get authorization and even longer to get a refund. Would not recommend.
This is our second purchase from Lorrie Herr. She is professional and patient. Everything was explained in detail and we left comfortable with the experience and our purchase. Susan & David Finkelstein
Huge selection online. Found what I was looking for, checkout was smooth. Product shipped quickly and arrived packed well and undamaged.