Rejuvenation

They don't allow exchanges after 30 days, even for items that are still stocked at full price. Before Pottery Barn bought Rejuvenation, they were great. Their customer service is atrocious now.

Long story short: 82% of products ordered came wrong, quality is just absolute horrendous. By that i mean it breaks in your hands while you handle it.

The worst. I placed two orders and they managed to screw both of them up. First one took forever (3 weeks!) to fulfill (hardware samples) and was incomplete when they finally sent it. Second one was taking forever, I called to check 3 weeks after I placed it and they told me that the card declined (despite me receiving confirmation that the order went through) but never bothered to tell me. After talking to them, they revealed that they somehow ran the wrong card number. I cancelled the order and will never use them again.

Poor customer service. I ordered a chandelier from Rejuvenation. I haven't even received the light yet and it's cheaper on their website. They refuse to refund the difference. Their sister companies (Pottery Barn and Williams Sonoma) do offer price adjustment so I'm at a complete loss as to why this one won't. Such a seemingly small thing really does make a big impact. I will never purchase from them again and will encourage my designer not to recommend them to any of her other clients.

I should have read company’s reviews before purchasing!!! I received a peregrine ceiling fan and few days after went on sale plus free shipping. I contacted the customer service and asked them to credit the difference of $90 and informed them that I still have it in boxes. They said while they truly value my business they are not able to honor the request. I have been in customer service over 20 years and have never experienced anything like it. I am spending over $150 to ship back the fan. I do not wish to support a company that does not realize that great customer service is of the utmost importance when it comes to growing your business.

Purchased hardware for my bathroom here. It arrived in good condition but ended up not being right in the space. The return process is ABYSMAL. If I'd known how bad I would have never ordered. 1. They made me send pieces back to two separate addresses 2. They made me pay for shipping of both items 3. In total I was out of pocket $60 in shipping costs 4. I was told to write my return number on the exterior of the box, and within 3-4 WEEKS of that box arriving at the warehouse, they'd issue a refund. I've yet to see if I receive the refund or not, because there is no way for me to track whether or not that return number on the box was scanned or received or anything else. In 2019 I expect far more from my vendors in terms of customer service. I will never buy from here again. Rejuvenation, if you are looking to attract and then retain customers, you are failing. Miserably. Would give zero stars if possible. Never. Again.

We are building a home and have bought several items from Rejuvenation. One week after receiving our hardware, they had a 20% off all hardware sale. I called to ask about honoring the new price and they said they won't do it. I then said I'd return the current order and re-purchase and they said I'd have to pay for shipping. This sale occurred 1 week after I received the hardware. This is a horrible way to treat a repeat customer (or any customer). I don't think I've ever come across a company that does not honor a sales price when it occurs so soon after the purchase. I will not buy anything further from this store. You've lost my business!!

I purchased 2 ceiling fans from Rejuvenation.com when they were on sale. They arrived and sat unopened for 2 months. After sharing the specifications with my electrician, he said the fans are too big for my rooms. (They are still brand new in the box) Because of Rejuvenations inflexible 30-day return policy, I am unable to return them or receive a credit. Be very sure of your purchases before ordering. Don't be pressured into buying something at their sale price unless you will install it before the 30 days is up. I will not be purchasing anything from them in the future.

I am at a loss to understand my recent experience. Placed an order online on 3/4 for an instock hardware item. Received an order confirmation but then crickets on any additional detail or shipping confirm. Called 3/13 to see if there was an issue with the order given it was stock and confirmed before the order that there was 'plenty' available only to be told my order is in the system but was never processed and is 'stuck' with the reason being 'it happens allot'. Need to create another order and would be shipped next day - order confirm coming... um OK. No confirm was received and called again today on 3/15 and had a terrible rep who asked 'don't know what you want me to do'....after she said my order was in the system but my question was is it being processed / has it been shipped? I did a good deal of business with them when they were independent but will be hard pressed to ever use again - a minimum entry point is being able to process an order....I almost felt like I was in a comedy skit the experience was so bad.

Take the Brentwood floor lamp off your website. I attempted to order the walnut/brass option in December and after two weeks of waiting, I inquired and was told that it had been discontinued (way to be proactive with your customers, by the way). Two days ago, I happened upon the product page again and saw that not only was the walnut/brass option still on your website, but that you'd added another ash/bronze option. So, I called and was told that there were 70 of them in stock in your LA warehouse. I placed a second order and was assured and that it would ship yesterday. It has not shipped. You guys really need to do a better job of communicating with your warehouse (and your customers). Is it discontinued or are there 70 in stock? If I find out it's been discontinued and you just haven't bothered to update the website or your customers, I will never do business with your company again. VERY UNPROFESSIONAL!

Terrible customer service. Ordered (2) Doyle leather chairs for a client in September 2018. Called to check status mid December, was told to expect a late December delivery It’s now January and they still can’t tell me where the chairs are I’ve spoke to Clarissa, store manager 1/7 she told me she would go upstairs, find out what is going on and give me a call back. Never received a call back. It’s now 14 weeks out and still no one has any information I thought Restoration Hardware was bad, this company is ridiculous WILL NOT ORDER FURNITURE EVER AGAIN

I've had a really difficult time when I've ordered items through Rejuvenation. In my experience they give you an order confirmation, telling you there may be a lead time before shipping of 2-5 weeks. That's understandable. After the order confirmation they pretty much go off radar - no communication at all. No status updates, if they can't fulfill your order they don't tell you. You wait an appropriate amount of time, call and wait on hold forever only to be told, yeah, sorry. That was for kitchen cabinet knobs. I had to start all over and order from a different source. For a light fixture I ordered, after a lengthy wait, I received a totally random fixture, not even close to what I ordered. I had to initiate contact again, was told oops, yeah, there was a glitch in our system. I arranged for it's return and did, eventually, end up with what I wanted. Just not impressed. Sad, because their product offerings are cool. I won't order from them again.