Rejuvenation

I am so frustrated with my order. I ordered two items for bathroom renovation in mid Dec 2020. At that time, the associate on the phone said item can be delivered 6-8 weeks. So far, the bathtub is a no show. The console arrived with missing pieces. The customer service is so difficult to work with. There is not a single point person can follow up my case. Each time I have to start from beginning talking with new associate. And no one follow up with me in a timely manner about what will happen to those pieces and give me a firm time when they will be delivered. Sooooooooo frustrating!!!!!!!

I purchased the Mid-Century Star Doorbell Button. It arrived quickly and was easy to install. It looked amazing for a few weeks. After a few weeks, the light went out. The doorbell no longer lit up. I contacted the company who indicated that i could uninstall and return the doorbell or get a refund of about $4. Uninstalling the doorbell really wasnt an option. I took the $4 refund. Not a fair refund for a doorbell that did not work.

I ordered an outdoor light for my side door. It took a long time to ship to me and it arrived damaged. The metal was split. I called customer service and sent a picture. They set me up for an exchange. Received another broken light. When I called again, I was told that this was common with this light. Now, if a company is aware of this problem, why would they keep sending broken lights? It’s a waste of everyone’s time and a huge inconvenience for the customer. Never again!

I purchased a fixture in 2004, a ceiling light for a half bathroom. It had a brushed metallic finish, and was advertised to be appropriate for a damp location by Rejuvenation. Given that the room it was in has no shower, it was hardly a damp location, but unfortunately the lamp housing proceeded to corrode over the years. I contacted their customer service and was advised their products only carry a 2 year warranty. So--poor design, curt and relatively thoughtless customer service response, and not standing behind their product. I would suggest you shop elsewhere.

Wow horrible customer service!! Do Not Order from them! We ordered two leather ottomans 11.27.20. We received one of them after talking with their customer service for the longest delay ever!!! My husband is on customer service as we speak they said they returned the other ottoman 03.12.21??? What? Who returned it? We ordered both ottomans at the same time, to fill out our large living room. Now what? Go through the entire process again? OMG I cannot believe this company is associated with William Sonoma.

Do not order furniture from rejuvenation. You will regret it. We purchased the 36-inch Shaw Teak Vanity in late December. It took over two months to arrive. The entire time, I received conflicting shipping information depending on the customer service representative I spoke to on the phone. The vanity was finally delivered along with the marble countertop and sink. When we installed the vanity, my contractor noted that the top was out of level by about .5 inch. Not a big deal but certainly not the type of thing you would expect. However, when started to drill holes for the drawer pulls, there were random sheets of metal in the drawer fronts. We couldn't drill through the metal. There is no information about any metal in the drawers in the installation instructions, nor did anyone at Rejuvenation have any idea why there was random pieces of metal in the drawers. They eventually concluded that the drawers were defective. I tried to get them to send me replacement drawers, but they insisted they needed to send an entire new console. After waiting two months for the first one, I had no interest in spending more time dealing with them. They refunded the price of the console and now we are going to pull out the Rejuvenation vanity and purchase one from a non-Williams Sonoma company. Bottom line, Rejuvenation is not worth your time and money. Customer service is poor and the products are defective. Look somewhere else.

I placed an order for chairs over three months ago and they still can’t track down the entire order. Have had nothing but problems.

I NEVER LEAVE REVIEWS!!!! Please read! I cannot believe I have to give REJUVENATION one star! It should absolutely be ZREO stars! I am a business owner that orders hundreds of thousands of dollars through Williams Sonoma Business per year. Rejuvenation is hands down the worst not just in the WS company but out of EVERY retailer I HAVE EVER DEALT WITH! AWFUL! Horrible customer service! Horrible delivery! If you are a business and need to maintain your bookkeeping never deal with this company! If you order $3000 worth of merchandise, plumbing fixtures for example, you will get one three months later, one six months, etc! The bookkeeping is absolutely ridiculous because they charge as they ship and in addition half the time they don’t ship it. I literally waited six months for a vanity. My plumber did the rough in for this vanity. NO WORD FROM THEM FOR SIX MONTHS! Finally I called, I then spent a total of eight hours online, on hold, with multiple different representatives trying to figure out where this vanity was. The final resolution was that the vanity was available but the sink was not so they needed to cancel the order. They figured this out after that many months? Their customer service is so poor that they couldn’t figure this out in that many months? But here’s the kicker! Three weeks after I spent all that time on the phone trying to figure out where the stupid vanity was I get a call from a rejuvenation delivery service stating that they want to deliver the vanity. This is close to seven months after I ordered it! At this point I had to find another vanity to install in this investment property. One that was very similar to that vanity so that the plumbing would work! So at this point I have spent nearly 30 hours dealing with this situation! Then I try to call rejuvenation to let them know that this vanity was supposed to be canceled because they did not have the sink available and yet their delivery service is trying to deliver it to me and I get put on hold for an hour! I’m telling you now this is the absolute worst retailer on the planet! Do not deal with them if you plan on maintaining your sanity!

I never write negative reviews, but I think this may be my only recourse. Rejuvenation charged me thousands of dollars for an item that was never delivered. No one in customer service knows where the item is or has made an attempt to track it down. I feel truly scammed by this company.

I could write a lengthy review to detail how absolutely horrible my experience has been, but it's laid out very clearly in the other reviews. And given that these problems persist even after all of these horrible reviews, it looks like Rejuvenation has no intention of fixing the problem. "White glove" delivery apparently means there's no tracking and no one can actually tell you where your order is, even when it's one a month later than the stated delivery date. Customer service always promises to look into it and call back, but they don't. Awful and never again.

Visited the Berkeley store to make an in-store return for an online purchase. Immediately noticed there were more sales associates than customers, but either way I still had to approach & greet (on my on accord) a young lady working there. She had no idea about returns and had to ask a "manager" and kind of left me hanging at the entrance, so I followed her to the cash wrap where three other associates were just hanging. They were all staring blankly at me while she was explaining to them. The "cashier lead"/"manager" (he didn't identify/introduce himself) said "oh no, I can't sell that here." immediately and without acknowledging me or inspecting the item which was covered in plastic. He indicated that he wouldn't take the return bc it's something that they can't resell at the store. Which makes absolutely no sense to me because this is a Rejuvenation product, sold on the Rejuvenation website, handcrafted by Rejuvenation. It's really not MY issue what Rejuvenation does with it after it's returned. Prior to my in-store visit, I checked the "Returns" page and nowhere does it say I couldn't return to the store. I also called customer service and was issued an RMA# and told I have two options: I can either send it back or take it to the store. I found shipping would cost the same amount as the item, so I opted to take it back to the store. After much back & forth with going to the office to "speak with the manager", the associate graciously

Terrible customer service. Ordered on 11/11 and have not received my order even though it shipped on 11/15. Called customer service twice to fix the situation but did not help. This company is full of screw ups. Will never order from again and neither should you.