We hired IM Painting 2 years ago to paint the complete interior, and exterior of our Laguna Niguel house, 4 bed rooms / 3 baths 3,000 sq.ft. They were not the cheapest out of the 4 bids we received, however, they were the most professional in their approach and guaranties. We hired them, and as promised, they did a great job. Colors were spot on, painters were professional and neat, and they did a great clean up job upon completion.
We couldn't have been more happy, end of story, right?
Now, 6 months ago we noticed our exterior paint, tan body with white trim, the tan body was turning pink, yes, pink. We called IM Painting to discuss options. The folks there were very receptive to our challenge, listen to my displeasure with the turning color, and acted quickly. With in a few days of my call, I received a copy of an email, with photos of my house attached,( we didn't even know they were out taking the photos), to a paint manufacturer, and IM Painting asking them to look at the the problem, and formulate solution.
Through the diligence of IM Painting, the paint manufacturer guaranteed their product, and instructed IM painting to go ahead, and repaint the entire exterior of our house at their cost, and also upgrade the paint to their highest quality.
This to me is what great customer service is all about, not just doing a great job originally, but standing behind your work, when, to no fault of your, products fail.
The professionals at IM Painting, and I, scheduled a good time to repaint. They were prompt, on time and completed the work as scheduled. They brought out a great team of professional painters, and did an amazing job.
My house is beautiful again, in the correct color, and envy of all my neighbors.
Of course, the best end to this story is it absolutely cost us NOTHING.
We are IM Painting customers for life, and I highly recommend them for all anyone's painting needs.
Again, the success of good customer service in not when the waters are calm, but when things get a little rough and how the rough waters are handled.
IM painting gets an triple A plus.