All their employees are nice and considerate when working in our home. They never forget to lock up the house. When I asked a question, they text or email me back promptly. Their office staff and owner answered all questions to our satisfactory. They listened to our needs/wants and make it happen to the best they can within guidelines and space availability, and if they can't, they make good suggestions/recommendations. We remodeled a bathroom and built an extra 1/2 bath. We like the results of both bathrooms, we like how everything was written down to the smallest detail from the beginning and the total price is given to us, so no surprises during the process or at the end. Since details already written down from the beginning, they didn't have to bother us to ask questions when they are working at the house. They took care of everything from getting permits, meeting city contractors at the house... of course everything is included into the price. Their prices are on the higher end, but it is worth it for us with their professionalism and how everything is taken care from beginning to end. So everything was good except 2 items. One, is delayed, 2 weeks delayed to finish as promised. Their time frame is already longer than other contractors that we interviewed. One reason for the delay, even though the project turned out to be harder than they thought, which was fine. But, not every day someone there working, and even when someone was there, they didn't work full days. If everyday someone was there working full time, my project could have been done much sooner, on time. Second, the floor is not done as well as the flooring company that we used for our floor project. Because we use the same floor materials, and because they had to take out some flooring and replacing the same flooring in the hallway, the workmanship is not as well done.
So if time is not a big factor, or somehow negotiate the finish time has to be on time or else deduction on price, if you need to use the space. I was stressed out because we needed the bathrooms for guests, and so I thought 2 weeks after their promised finished date was plenty of time to have guests come stay. So project finished on Friday afternoon, our guests came Saturday,
People are very nice from the owner, the receptionist, and the employees come out to the house. Lastly, they did a good job cleaning up afterwards too ( repaint walls, vacuum ) the areas that they dirty due to their work.
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