RealCraft

Product was damaged in both boxes, wall buttons did not work, blew fuses after one day Directions in the box do not explain properly how to Should be electrical requirements as well in the box

I was looking for a custom made sliding barn door and found RealCraft on Pinterest. Checked out the website and it looked like exactly what I was looking for. Reached out and spoke to someone that we very helpful. Very knowledgeable and very easy to place the order. I highly recommend.

Scott, has an outstanding customer service. He help me get the best kind of a butcher block. Thank you Scott

Product quality is fine. Customer support is inexcusable and unprofessional. Have bought multiple times here. But never again.

We are very happy with our purchase. It looks and works great. Communication with company was very good. They answered my e-mails in a timely fashion. I definitely recommend doing business with them.

Answered all of my questions. This was my first time purchasing so I had a lot of questions that were probably self explanatory but not to me... Each questions was answered thoroughly and professionally. Thank you!!

This barn door handle was incredibly solid and well built. Great product. The stainless steel is just lovely!! The bar handle is a large gauge that feels great in your hand. A lifetime product.

I normally do not take the time to write reviews but my experience with Real Carriage Door and Sliding Hardware was so outstanding that I feel compelled to share my experience. The company's representatives were very professional and knowledgeable about the entire product line when I placed my initial order. The material and parts arrived promptly, and my contractor was able to easily assemble and install the sliding barn door. I then decided I wanted an additional door handle and inadvertently ordered the wrong product; totally my fault. When I contacted the company, they graciously corrected my error and shipped out the door handle I needed that day. I wish I knew more people who might want sliding barn doors in their homes because I would wholeheartedly recommend Real Carriage Door and Sliding Hardware to them.

The barn door kit was perfect. It arrived promptly and exactly as described. The mechanism works beautifully and was worth every penny. There are many cheaper versions available out there, but for me it was important to get it right the first time. This hardware is sturdy, well done, and aesthetically pleasing as well.

Love the quality. I checked many sites and this one had the best quality in the finish I needed (brass). The only negative is that the site didn't tell me that the color was considered special order so after 3 weeks, I called and I was told special order takes about 4 weeks. Would have been nice to set my expectation prior to purchasing.

We recently ordered custom doors for our 87 year old house from Real Carriage Door. From the very first email Carrie made the process so easy and stress free! Our doors are absolutely beautiful. The craftmanship is amazing and the customer service can't be beat. I would highly recommend Carrie and Real Carriage Door!

My original e-mail I sent to Carrie and Meghan....... Ladies: Thank you, but it’s really I that should be thanking you and everyone at Real Carriage Door….. I had to really think about buying these doors. It was an “over the top” additional investment when I realized I just couldn’t rebuild the old doors that were literally falling apart. My home is a 1885 “Queen Anne” Victorian house, here in Alameda, CA. I was neck deep in rebuilding the entire front porch, stairway, and all the rails and balusters. Did I mention my home is on the California Historical List, SO everything needed to be EXACTLY the same in physical dimensions as the original. It’s money, only money…….! And the entire house needed to be painted as well once the carpentry was finished – OF COURSE, RIGHT?!!! Well my neighbors and neighborhood DON’T like my carriage doors, THEY LOVE THEM!!! We get compliments from total strangers just walking by. Yes… it was a lot more than I could have spent to just install some standard 1.75” DF doors, BUT just look at them…. I do…. And I’ve never regretted spending the extra money to make the statement that they make as a new component of my Victorian. Or as my neighbors refer to me, “ You know him he’s the guy in the house with gorgeous garage doors!!!!” NOTHING more to say…. Except one thing. Please share this e-mail with all there you wish, and especially the guys and gals in the shop that built them for me…! Great Stuff, Tony DeMeo

I called to order the part that did not come with my barn door. I had no idea what was needed. I just knew what the contractor told me. Customer Service knew exactly what I needed and took the order and had it delivered. Very nice and very helpful.

We installed a total of 10 large barn doors in our new home. We ordered the classic stainless hardware and it was a great experience. The builder was at first reluctant to use a new source, but I insisted. After install, the carpenter told me it's the nicest hardware he has seen and even the builder admitted he would use them again. I am an engineer and the staff at "real" we're very patient with my questions about gauges and load capacity and also stood behind the quality of their work after install. I would definitely recommend them to anyone looking for barn door hardware.

Great customer service, well built website and free shipping sold me. Then the hardware showed and it was the best packaging job I have ever seen. Everything was in prefect shape. Once I got the door installed, opened and closed it a few times, I fell I love. So Smooth

Real Sliding Hardware is a wonderful, local, family-owned business that supplies superior products! They make the design process easy and fun. They are great communicators. The product selection is wonderful, and the hardware is gorgeous and works perfectly! I would highly recommend Real Sliding Hardware.

Real Carriage Doors is FANTASTIC! The quality of my custom made sliding door is impeccable. The door is made like the finest Swiss watch. The padouk wood is beautiful and every detail of the door in terms of its craftsmanship is perfect. The screws, the finish, the hardware are beyond description. The door arrived in the exact time frame that they said it would and the crate it was packed in was awesome (if I were still a college student I would have used the crate as furniture!). Unable to find a local installer, I installed the door and hardware myself. I relied heavily on Technical Support asking questions about every detail of installation. I installed the bar using bolts which anchor behind the metal studs. Everything was measured a dozen times and I used a level, even taking into account the .1 degree slope of my floor. The rolling wheels rode the bar like a train on tracks! I could not be happier with the quality of the finished product. Customer Service and Technical Support help define the excellence of Real Carriage Doors. I am so greatful to the entire team at Real Carriage Doors. I am so proud to have their door in the entry of my home.

Thanks to the Facebook posts by your company, I contacted your company, and was promptly provided with CAD details for your products. I have speced your track hardware product for use in the remodel of an existing powder room/laundry room conversion into an accessible bath. I am excited to see a beautiful fir door hanging from your hardware very soon, providing both the needed privacy and accessibility for this space. I can see that using your product will be an advantage when working on specific projects, where the integration of accessibility is both necessary and challenging, based upon the space constraints of many existing homes.

My first experience with Real Sliding Hardware/Real Carriage Door Co. was my conversation with Aaron, over the phone. He helped me order everything we would need to install our interior barn door. All my questions were answered and I felt he was very patient with me and helped in every way he could to make my experience a pleasant one. We choose a Alder wood double Z design barn door with a natural stain and beeswax finish.....Aaron made me feel confident that I would love my choice and when it arrived, I did! I was so pleased with the quality, style and finish of our Alder wood barn door. It was exactly what they promised it would be. I must say that the company packed our door and hardware perfectly and it arrived in tip top shape! The hardware looks great and the barn door glides smoothly and quietly across the rail. I had done a lot of research before I choose to purchase our barn door from this company and I will definitely recommend them to my family and friends! My husband and I feel like this Alder wood barn door and hardware is truly a piece of art in our home! Patty from Colorado

Satisfied customers? I bet you have thousands of them - but how many of them live in England? I have a Grade II historically listed 200-year-old brick barn that I have completely renovated into a 5-bedroom/5-bath Bed & Breakfast over the past 2 years. T he trickiest room to create was in the roof space. T he architect said I would not be able to fit a bathroom and a large bed in the room – at least not if I wanted to be able to open the bathroom door. I was sure there must be a solution. Well, there wasn’t one in the UK, but on the internet there was -the Real Carriage Door Company! Barn door sliders don’t exist here. Did they ship to the UK? No problem! Did it look good? It did! Was it the right size? Yes, it was! Would it handle a very heavy solid oak door? Perfectly! We placed the order on Friday and had the barn door slider by Monday. How was that possible? Our carpenters were so impressed with the quality and so was I. It is quiet, smooth and a joy to use. All of our guests and visitors comment on it and ask where we got such an amazing piece of hardware. They think we are very clever. I think we are too!

My wife and I wanted a door to separate our Master Bedroom & Bathroom. We would constantly wake each other with sound and light early in the morning! When we saw your barn doors and hardware, I knew it would be the most functional and beautiful way to do it. We think it turned out beautifully!