About Us
Trust your home to Schlage.
For more than a century, Schlage has helped protect what matters most – peace of mind. Trusted in over 40 million homes, we strive to enhance everyday life by delivering door hardware and access control solutions focused on reliable experiences, modern simplicity, thoughtful innovation, and a dedication to craftsmanship. Where some see just a door, we see an opportunity to help turn a home into a haven.
Credentials
3 Houzz Awards
2 Houzz Badges
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3 Reviews for Schlage Locks
Rachael Bear
Relationship
Colleague
Great company to be a part of here in New Zealand! Amazing culture and focus on continuous improvement and customer service.
September 12, 2019
HU-637375539
Relationship
I'm the company
I loved the lock for its style and features, but when it comes to set up with the wifi and the connect unit it gets a -5 stars in my book ! I very went round trying to get the thing linked to connect unit and never once I. A year's time has it ever worked for me. I'm a home builder/remodeler/ business owner so not just a desk jockey first time I installed a lock person. In my opinion this was a very expensive waste of my hard earned money. Lesson learned!
May 17, 2019
Ron Natalie
Relationship
Client
There is no customer support at this company. Their website is obfuscatory and provides no way to contact them. Calling their support number yields 90 minute music on hold most times of the day.
I have four ZWAVE-enabled locks from them and a ZWAVE internet bridge PLUS I pay a montly service fee. The locks have all stopped working and despite all the make-work debugging (including hard resetting the locks and the bridge which also wiped out my ability to talk to my other HA stuff like the thermostats). Finally it got escalated to someone who admitted (as is known by others with the same problem on the net) that offered to replace the locks if I sent photos of the locks and their serial number stickers. I did this, but now NOBODY at Schlage/Allegion will respond.
July 11, 2016
Comment from Schlage Locks:
Hi Ron,
Firstly, I apologize for the delay in seeing your review here on Houzz.
I'm truly sorry to hear about your experience with us up to this point. I can see how frustrating that must be. Your experience is definitely not the one we strive so hard to create for our customers, and I apologize for that.
I understand you have made contact with someone from Customer Support already, and have submitted photos with serial number stickers (thank you for that). I would be happy to connect you with one of our Customer Support Managers who can issue your replacement products. If you would please email me your photos, contact information and shipping address, I will pass on to Customer Support. Please send your email to my personal email address - laura.lindner@allegion.com.
Thank you for bringing this to our attention and allowing us to attempt to rectify the situation. We do appreciate you and your business, and would love the chance to help here.
Have a great weekend and I look forward to your email.
Thanks,
Laura Lindner
laura.lindner@allegion.com
Firstly, I apologize for the delay in seeing your review here on Houzz.
I'm truly sorry to hear about your experience with us up to this point. I can see how frustrating that must be. Your experience is definitely not the one we strive so hard to create for our customers, and I apologize for that.
I understand you have made contact with someone from Customer Support already, and have submitted photos with serial number stickers (thank you for that). I would be happy to connect you with one of our Customer Support Managers who can issue your replacement products. If you would please email me your photos, contact information and shipping address, I will pass on to Customer Support. Please send your email to my personal email address - laura.lindner@allegion.com.
Thank you for bringing this to our attention and allowing us to attempt to rectify the situation. We do appreciate you and your business, and would love the chance to help here.
Have a great weekend and I look forward to your email.
Thanks,
Laura Lindner
laura.lindner@allegion.com
9 Ideabooks
15 Comments
Commented: Where can you purchase the lamps and bedside French table?Hi @louation, Thanks for the question! I will ask our photography studio if they can supply that information to us. Have a good one!
August 9, 2016
Commented: Curb AppealHi Linda! Congrats on your new door! I happen to be partial to the bright white door at the end of your post (#3). I think it looks pops well off the red siding. Regardless of the color you land on, y...
July 20, 2015 in Design Dilemma
Commented: Need to modernize the exterior of this house. Any thoughts?Though it may be a small detail, an easy way to upgrade and modernize your home's curb appeal is by adding a new high-quality handleset (like these here). You can even kick it up a notch by adding a b...
July 20, 2015 in Design Dilemma
Commented: Front doorsWe have to agree with @StainlessDoorHardware.com that a quality deadbolt and handleset are essential from both a security and design standpoint when it comes to your front door. On schlage.com we have...
March 11, 2015 in Design Dilemma
Commented: Pink bathroomAmber, I wasn't able to tell what kind of finish you're working with, but you might want to consider updating your door hardware to compliment the finishes of the new knobs/fixtures and tie it all tog...
February 16, 2015 in Design Dilemma
Commented: Keyless door lockHi there, paddockct! The assembly would be the same for a double door as is for a regular door. Most double doors only feature one deadbolt. Feel free to give our support team a call at 888.805.9837 f...
January 19, 2015
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I'm so sorry to hear about your experience with our product. It is definitely not the one we strive so hard to create for our customers, and I apologize for that.
We would be happy to assist you however we can. If you would please email us at consumerschlage@allegion.com or call us at 888-805-9837, someone can reach out to you directly.
Thank you for bringing this to our attention and allowing us to attempt to rectify the situation. We do appreciate you and your business, and would love the chance to help.
Thanks again,
Jenny