US Door & More Inc
Tampa, FL 33614
Bifold Doors, Custom Exterior Doors, Custom Interior Doors, Door Painting, Door Repair, Door Sales, Exterior Door Installation, Interior Door Installation
Brandon, Carrollwood, Carrollwood Village, Cheval, Citrus Park, Clearwater, East Lake, Egypt Lake-Leto, Feather Sound, Gandy, Greater Northdale, Lake Magdalene, Lutz, Mango, Odessa, Oldsmar, Palm Harbor, Pinellas Park, Riverview, Safety Harbor, Saint Petersburg, Seffner, South Highpoint, Sun City, Sydney, Tampa, Tarpon Springs, Town 'n' Country, University, Valrico, Westchase, East Lake-Orient Park, Palm River-Clair Mel, Pebble Creek, Progress Village, Temple Terrace, Nationwide
Please feel free reach out to / 813-263-8045 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
As this review covers various subjects, we would like to add a few facts to this story:
As a Product supplier, we do not provide consultation about installation. However we do recommend to get help from a local professional/contractor for choosing the right product based on the building code or any technical issue with the project.
This product was our overstock inventory with over 80% mark-down. Overstock items are sold AS IS and on a first-come/first-serve basis.
We notified the client that one of the sizes was no longer available. We offered to refund the order, but the client insisted (due to the deep discount he received) to proceed with the order and wait for an alternative product.
In an effort to honor the purchased price, we ordered the sizes that we no longer stock (at a small loss). We made sure to communicate with the client to assure the solution met his expectations.
The buyer agreed the slight difference in the door panels saying that these doors were not to be installed beside each other, but he requested additional discount for a product that is already on sale.
Our customer service explained that due to the level of discount that this product has, we were unable to authorize any more discount.
We fulfilled this order at loss in order to honor the purchase-price as it seems to be a very important factor for the buyer.
This review has been posted on many platforms.
Throughout the last 10 years, we have listened to our customers and learned from their feedback in an effort to optimize our business. We see this review as an opportunity for us to improve our services and policies.
The applicable warranty explains that, despite the door's beauty and quality craftsmanship, this all-wood door is not suitable for an environment without protection. My company sells fiberglass doors to stand harsh elements or openings without protection; and many of the manufacturers warrant those doors for its lifetime.
It is our understanding that you purchased this door from our company's website due to its unique design. My company was not consulted with your doorway situation prior to your purchase of the door, otherwise, we could have advised you as to whether this particular door from this manufacture was the proper door for your needs. **** If you are willing to have a telephone conversation with us, we would like to do so. Perhaps we may be able to help you find a solution. ****
It was such a pleasure working with you. I would like to thank you on behalf of our installation team for all your kindness and patient during the whole process.
The Door you have chosen is matching with your house style and other elements which is really important and one of the facts that making your entry unique. The paint is also chosen right matching with windows and interior.
We appreciate your advice, yes it is really recommended to hire our professionals to do the measurements for Interior / Exterior Projects.
We are exited to do more projects with you.
Thanks for such nice words, all we do is making sure our customers receive the best customer service.
Thank you for being a loyal customer, we are looking forward to having more projects with you.
Here are the Before and After Photos of your project, Well done :)