We hired Chad of Home Innovations for a major home remodel, including master bedroom, master bath, new windows, new skylights, redoing wood flooring throughout house, painting most rooms, etc.
We moved into a rental in May 2021-February 2022.
The pros-
When we started looking for remodeling companies, Chad got back to us the fastest.
Chad and his wife are extremely nice.
The cons-
-updated 12/11/24– just found out that the bathroom sink is separating from the countertop. We hired Midwest Marble to fix it. The said additionally, neither sink had either been caulked in (where bowl meets cabinetry)
-The skylights never leaked before, now they leak every time it rains.
-There is an obvious seam line in the carpet in the master bedroom.
-Sept 2021- Tile in master bath is laid but they forget install the heated floor. They had to pull the tile and redo it. They assure me that “you will never know we had to fix this.”
*note-the heated floor didn’t work until Aug 2024
They came back multiple times to pull up tiles to try to fix it. Finally in July 2024, they pulled up all the tile, fixed the heated floor, and relayed tile over the original mat. At this point, there is so much build-up of Quikset that several tiles aren’t level. It definitely looks like a floor that been patched.
Furthermore, every time you have to fix something, something else gets messed up, ex- scratched paint, damaged base boards.
After they redid the tile in August, they left a huge mess and I had to clean it up.
-Multiple times we came to the house and the house was not secure, doors left unlocked. House was robbed in Sept 2021. No tools from job site stolen, just things we had in storage in upstairs bedrooms. Also note, it was someone that knew our security cameras were down because there was no power in the internet room because it was being worked on.
-When we moved back in the travertine on the fireplace mantle was mysteriously broken.
-They left paint splotches on our black tile, and when I complained, they came back to fix it but putting some sort of paint remover on it, and it took the finish off the tile leaving splotches.
Overall, I would say that Chad has too many projects going at once, so there is no quality control on his jobs. He is an extremely nice guy, but I just think he needs to focus on his current jobs before taking on new ones.
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