Basement Remodeling, Bathroom Remodeling, Brick Siding, Countertop Installation, Fiber Cement Siding, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Masonry, Siding Installation, Soffit Installation, Stone Siding, Trim Work, Vinyl Siding, Exterior Painting, Gutter Installation, Siding Sales
Ballwin, Chesterfield, Clarkson Valley, Cottleville, Creve Coeur, Dardenne Prairie, Defiance, Des Peres, Earth City, Ellisville, Eureka, Fenton, Glencoe, Grover, Manchester, Maryland Heights, O Fallon, Saint Charles, Saint Louis, Saint Peters, St Louis, Town and Country, Twin Oaks, Weldon Spring, Weldon Spring Heights, Wildwood
GuildMaster Award (2011-2015), Angie's List Super Service Award for Siding and Window Categories (2011-2019) and Contractor of the Year (2011).
We were bummed and sorry to see this posted on here around this situation. As you said our team worked very hard on your bathroom projects. We always do our best to go above and beyond in situations for our customers to make sure that the projects we are contracted to do are left amazing and warrantied for life. When there was an issue with the master shower grout we came out to clean and reseal to make sure your bathroom remained in perfect condition. It was at this time we were made aware of some missing touch up items. I spoke with John and told him that because of the trouble with the grout and touch up items while I have installers out, we can install the fixtures additional fixtures. What was found was that much of the wiring had issues that were out of code and needed to be addressed. We called a licensed electrician at no cost to you to make it safe and correct. The chandelier that you purchased through our vendor was in fact defective. It took time to navigate getting you a new one as the unit is no longer made. We were able to get a display which had to be installed by our vendors electrician. With this it took some time and we do apologize for that. However, with the current pandemic climate we can not control some of those turn arounds. I gave John a price to patch the hole where the crew removed a wall light, to date we have not been asked to move forward.