Timber Creek Construction LLC

Bathroom Remodel Gone Bad Signed an agreement with Timber Creek Construction, LLC, owned by Lee Payne, in May 2022 for a complete remodeling of our master bathroom. Work began in October 2022 for a project that Timber Creek Construction proposed as a 10-week project. Fast forward 12 months later, and our bathroom was not close to being complete. We had no plumbing fixtures, no electrical fixtures, incomplete tile, no doors, significant trim issues, a subpar paint job that Timber Creek employees told us “…was beyond unacceptable”, and a complete mess of our Master Bedroom, Master Closet, and additional bedroom (where we thought we were temporarily storing our belongings) that needed extensive cleaning, to name just a few of the issues. This project contained poor project management, poor workmanship, no quality assurance on work that was completed, no adherence to provided schedules, and up charges on selection items that were neither contained in the agreed proposal nor indicated to us prior to signing the agreement. The emotional trauma and physical health issues this caused us are beyond comprehension. We lived in complete chaos for a year with no completion in sight. It became very clear that Timber Creek was in over their head with this project and underestimated effort and the cost to complete it, as had been discussed many times prior to the work starting. We were left with no other option than to cease working with Timber Creek and pursue other means of completion, at a cost that was significantly more expensive than anything we had anticipated and proposed by Timber Creek. This was the worse construction/remodeling job we ever experienced.

We could not be happier with the finished product. In full disclosure, I replaced the 20 year old wood deck boards with Trex and installed the PVC railing myself. The corner stairs on a sloped concrete patio were WAY outside of my expertise so we hired Timber Creek to complete the project for us. They also skirted the deck with PVC boards and installed a gate. They were fantastic and completed the project in about 3 days, including "fixing" a couple of items that I had done that were not quite perfect. The crew was very skilled and they exceeded our expectations. Looking forward to hiring Timber Creek again for our next project!

I had a friend upgrade my bathroom about 10 years ago. On the surface, everything looked OK but I knew shortcuts had been taken. Lee, his crew Patrick, Tommy and Matt turned my bathroom into the spa look I wanted. Lee helped me choose the colors and materials that worked beautifully. The subcontractors were just as committed to quality and professionalism as the main crew. Everyone came when they said they would and kept me informed throughout the project. Renovating my kitchen is the next project and Timber Creek is the only company I would consider to do the work. Joyce Humphrey

Lee Payne and his team of professionals did amazing work in redesigning our master bathroom. We are very pleased. Next is the kitchen!

Lee, Patrick, Tommy and Matt changed my bathroom into a beautiful spa that I love. Their subcontractors were just as professional and did exceptional quality work- just as the main crew did. They arrived when they said they would and went above and beyond to make sure I got what I wanted. My kitchen is the next project and I haven’t given a second thought to having anyone else do the job.

Lee and his crew did an awesome job remodeling all of our bathrooms and a few other touch ups around our new home. All the bathrooms were very dated and had not been updated since sometime in the mid 80s. Now each stands apart, especially the master bathroom. I can't stress enough how it helps set the tone for the day to spend the morning getting ready in such an awesome space. Also installed new cabinetry in the utility closet, new water heater, kitchen back splash and I"m probably forgetting a few other things. Lee's crew cleaned the work site every day, were kind and courteous and flexible to changes as we worked through the project. Would gladly hire them again to do more work!

TIMBER CREEK CONSTRUCTION, LLC is an OUTSTANDING & EXCELLENT Remodeling Company!!! We have had a lot of work done in our home in the past 20 years and hands down, Lee Payne (General Contractor) and his team (Patrick, Matt, Tommy, Kenny, Efren (tile)) are by far the best in the remodeling trade. Lee is a tradesman himself and is knowledgeable and experienced in every aspect of construction. HE and his team are exceptional professionals who were very skilled in every detail of workmanship. Our expectations of the finished master bathroom remodeling project in our home is MORE than we imagined. HIGHLY recommend Timber Creek Construction, LLC for your next remodeling project because we will definitely hire them again. Thanks Lee and Team! Details on my review: We interviewed over 15 different companies from individual tradesmen, to well-known companies (both on TV commercials as well as magazine advertisements). We received a lot of mixed reviews from different websites and friends. For us, hiring someone to work in our home is very personal and whoever we chose had to have integrity, remodeling/construction experience, listening skills and a good reputation. Lee (Timber Creek Construction, LLC), definitely fit the bill! We are so glad that Lee has an eye for design because I needed a lot of help with selecting everything from floor/wall tiles, etc. and different types of accessories. I knew what I wanted the end project to look like and grateful that Lee had vision to see my thoughts through to fruition. Lee’s accommodation to change and willingness to work with our tight schedule was a relief for us. He had a great team that was just as flexible. I say this because, I had a design change three days into the project. It wasn’t an easy task, it was a bit complicated (moved my closet door and close/open up another doorway) and they made it happen. Every morning someone laid a drop cloth and plastic as a walking path from the front door to the bathroom and every evening, they picked up the walkway and cleaned up. Each one of them respected our home and did everything possible to keep the area as clear and clean as possible. Yes, the project had a few delays however, it was due to things beyond anyone’s control (product delivery and/or weather). Through it all, Lee kept us informed and we were always on the same page. We are so grateful to have had a wonderful experience with a contractor and team who were highly professional and detailed in their trade, showed respect and possessed integrity! We love our NEW Master Bath! Words alone cannot express how beautiful the Master Bath turned out, THANK YOU!

The quality of their work is top notch. The workmen are professional and easy to communicate with. I would definitely recommend this company to anyone looking to remodel or update their home.

I hired this company for a bathroom remodel, Lee and he employees were very professional arrived on time completed on time affordable Lee sat down and helped my husband and I pick just the right colors I can not wait to hire TImber Creek Construction again for our next project I

The quality of work was excellent. We had various types of work done (total master bath redo), There was rarely any down time as Lee scheduled each team/individual closely, providing us with a minimum of inconvenience. Workers were clean, tidy at the end of each day, cloths laid down to protect our floors and carpets. We did have some scheduling issues with availability of tile, but Lee kept us advised, even though it was totally outside his control. An enjoyable gentleman to work with.

We had to move into our new home rather quickly in order to take care of a family member. Lee and his team were able to work quickly and efficiently on major renovations and additions without any problems and for a reasonable cost. They treated us like family and made sure that we always knew what to expect. Lee stuck to a very tight timeline and we couldn't be happier with the end results.

I hired Lee and Timber Creek Construction LLC to complete some upgrades on a town home I recenlty purchased in Midlothian, VA. Specifically, a shiplap concept wall and a kitchen backsplash. Also, I had a customer cabinet built around my safe. I could not be happier with Lee's quality of work! He brings years of experience to the table and uses all of it to make sure your project is the best it can be. I would recommend Lee and Timber Creek Contstruction for any size kitchen or bath renovation!