USI Design & Remodeling

Keep your eyes on the long game! No doubt that the pandemic and supply chain disruptions have pitched everyone's schedule upside down - and "Remodeling" has certainly been impacted with chip shortages (appliances) and labor/supply chain shortages (everything else). But with the steady patience of Chris and Gordon, we have ended up not only with a kitchen that is beautiful to look at - but one that really WORKS for us! In short, it is more than we imagined! We started at a fast clip, almost like synchronized swimming with respect to the parade of subs who quickly and professionally executed their trades and moved on. The demo was done, the walls repaired and painted, electricians and plumbers prepped for appliances, and the floor laid ... in little more than a month! But cabinets were a different story. Given the demand - and lack of supply and labor - it was almost 3 months before cabinets finally came in. This is where you keep your eyes on the long game! The delivered product was exactly what we wanted, and as anticipated, there were necessary adjustments made to exactly fit our vision ... with the full support of Chris and Gordon. Fortunately, we had ordered appliances prior to even contracting with USI, so most items were sitting in our garage by the time the cabinets arrived. Once we had cabinets, the pace picked up again and matched the beginning process, with countertops, backsplash, appliance and electrical/plumbing work completed. Touch ups were made. (They even had a crew of house cleaners in to ready the dusty and adjacent living areas!) And then we were done! As frustrated as we were with the cabinet delay, the disruptions we experienced simply weren't in the control of our contractors. Given the damage in our area from the snow-pocolypse that occurred in February 2021, this area was already bursting with demand - and not enough supply. MOST importantly, at the end of the process, we ended up with an AMAZING kitchen that we love to spend time in! Would we use USI again? Absolutely! In fact, we're already planning our next project - for next year (laundry room, study, family room) - to be followed by 2 bathrooms a year or two later. Bottom line, these guys are not only knowledgeable, but TRUSTWORTHY. That matters when you have people in your house and personal space for months. They are likely not your least expensive option, but you won't have to worry about poor workmanship or an incomplete job. We got our money's worth! See attached pictures for final project - you'll see the quality for yourself!

We selected USI Design & Remodeling for a complete kitchen renovation and I am so thankful we did! Chris and Gordon were amazing to work with. They are honest, upfront (no hidden surprises) and provide top notch customer service. They listen to what you are looking for and design one of a kind kitchens. Their contractors were excellent to work with and my renovation area was kept very clean during the entire process. Communication between homeowner and contractors was very good and they will do whatever it takes to get your remodel done right! I cannot tell you enough how happy we are with the final product. I absolutely love my kitchen and I would definitely use them again!

USI did an amazing job on my kitchen. They worked with nothing and somehow made it in to an incredible functioning room. Everything was 1st class - from design to completion. Very profesional and truely cared about the customer & the outcome. I would hlghly recommend them to anyone as they are experts in their field.

I LOVE the new master bath USI built for us! It's simply beautiful. Chris and Gordon had a clear vision of what we wanted when they took a dated, 20-year old bathroom down to the studs. They also respected our budget, stuck to it and helped us make the most of our design choices. They were diligent about the construction schedule, too. Our job was done in 8 weeks as projected. Their crews were conscientious about daily cleanup and minimized the inconveniences. In short, USI is a great team to work with if you're looking for a customer-focused, trustworthy builder.

We had a major remodeling project of our 3,000 sq ft / 4 bedroom house in Grapevine, TX (Taking walls down, moving plumbing, putting windows in, taking windows and doors out, putting wood floors in, removing texture from the walls, etc.). Chris Chumbley and his team did a fantastic job! The work with done with high quality. Following the final walkthrough, Chris made sure to return and complete anything that was outstanding (just some minor items). Highly recommend this firm and Chris.

We did a full house remodel of our 1994 home in Keller. The project began the last weekend in August, which is why we put down September as the project date. While researching remodeling companies, we were impressed with USI's gallery photos, which then led us to their Houzz page. We are not very creative people, and could only describe superficial things we wanted updated and how our lifestyle is, but did not have a clear vision of what we wanted that to look like, or how to make it happen. Chris called us back directly, probably within minutes of my first voicemail. We spoke on the phone for some time about why we wanted to remodel the whole house in one fell swoop, not just updating it room by room. He understood, and reassured us of his experience with this magnitude of project. An appointment was made, he came by, met our teen and pre-teen sons, took a tour of our home, and we sat down and talked. There was never any pressure, and it did not go unnoticed to us that there was no initial talk of budget. We loved that the point was to lay out a vision, and adjustments to the design could be made if needed before the contract was signed. He returned on a different day with the architect, and they discussed ways that walls would come down to make more structural sense, opening up this room, finishing off the garage conversion that we inherited so that it looked like part of the original architectural plan, measurements were taken. We expected the level of professionalism and knowledge that Chris had, that was clear from previous Houzz reviews. But we cannot say enough that he and the USI team are artists. Design elements that we never would have thought of on our own were incorporated, from major elements like updating the exterior surrounding our magnificent new front door and wood planked ceilings, to little details like incorporating outlets with USB ports into our kitchen island, and a new doorbell chime. The quality of work and design is outstanding, we love walking into our "new" home every day. Deadlines were met (projected completed mid December 2017), the budget was spot on (if not under), the workers respected our property and were always pleasant, and there was great clean up not just at completion, but along the way. We would use USI all over again, and may even do some backyard updating at some point. Chris, thank you for listening to our family's wants and needs, and creating a reality that we never would have dreamed up on our own.

This was our third remodel with USI Design and just like the other two projects, they did a great job. When we first me with Chris, I told him that we wanted a bathroom with a WOW factor. He certainly provided that in the job and we are pleased with the outcome.

Complete master bath remodel. Attention to detail excellent. Attentive to customer questions and suggestions. Final look is fabulous. A modern spa feel.

if you are looking for a top notch work with exceptional leadership hire USI !!! Chris and Gordon are easy to work with and very supportive during the entire project. They provided us great design ideas while completing the project on time. The whole experience was great. We will definitely hire them again.

Chris and Gordon were a pleasure to work with. They listened to our project goals, put together a great design that blended our ideas and their experience, and worked hard to make sure that everything came out exactly as planned. Our master bath remodel was truly a pleasurable experience! I highly recommend them and would definitely consider working with them again on future projects.

To hear others share horror stories about home remodeling can be a defeating exercise. I think we heard enough to shelve the idea of a major kitchen/family room remodel until we met Chris Chumbley and some time later, Gordon Zoellner. Our experience was 180 degrees from the stories we heard. Everywhere in the planning process from the first day we met, we were made to feel comfortable with our decision. Choosing materials was also well thought out and easy. We never got bogged down in an unending array of choices. Rather, he laid out a reasonable number of directions we could go and allowed us to decide what was right for us in both look and cost. Chris was at our home literally everyday of this project between 7:30-8:30am to post a revised schedule of who was coming each day and the task they were there to accomplish. The idea that workers would go AWOL for days at a time was gone. If we were home, Chris would walk us through what had been accomplished and what would take place that day and the balance of the week. If we weren't home, he would call us and review the days events. He was always available and called back in short order. In addition, Chris would point out to us potential changes or improvements in design elements as well as tiny details of things he wanted redone or improved. We honesty could not be happier with our result and our experience. Before you get paralysis from hearing nasty contractor stories, call ISI Design.

Thanks to Gordon and Chris, our master suite truly evokes the serene oasis we desired. This is the continuation from our spa bathroom designed and constructed by them this past winter. We had a bevy of specific wants to be incorporated in our personal sanctuary. They met each and supplied us with nothing but the best. As before, their sub-contractors were highly skilled professionals who were nothing but respectful of our home. Gordon and/or Chris were there to oversee on a daily basis. We now have our own luxurious, multi-functional, first-class hotel bedroom to decompress each day. We just need to add a Hotel Room number to the door. We look forward to our next adventure with them.