Cheap Stair Parts

Fantastic customer service. I’m 73 years old and I’ve dealt with a lot of companies over the years and I have never had better quicker service than I received today. I highly recommend them. The woman I spoke to was absolutely fantastic. I greatly appreciate her assistance..

Customer service was outstanding. They held my order until I was ready to drive to the US from Canada to pick it up at a depot in Port Huron. The price was about half of what I would’ve had to pay for the same parts here in Canada. Communication was excellent with my responses received each time within 24 hours. Quality of the product is fantastic too. We love the look of our new staircase.

There was a shortage of the parts we chose. We had to change our design and they worked with me to insure we had everything we needed! They were patient and courtesy.

Wow! Fantastic customer service. Sheryl and Michelle helped me select the correct parts and place the order. Can't wait to get it installed

We replaced our honey oak balusters with wrought iron ones purchased from Cheap Stair Parts. We were able to get our products shipped for free due to the project cost being roughly $1200 (they ship for free over $999), and the shipment arrived within a week. We ordered 4 different types of baluster designs and each was individually wrapped and packaged in easily identifiable cartons. We ordered the solid (not hollow) balusters, and although the cutting process was somewhat time consuming, I love the "solid" look and feel. My only complaint is that the baluster shoes (we ordered both top and bottom ones, flat and angle, so over 200 of them) didn't come with an enclosed allen key, and it's quite small so it was difficult to match, and some became stripped during installation. Nevertheless, I am so happy with this purchase and I highly recommend CheapStairParts if you're considering wrought iron stair parts.

Quality product. I updated my staircase by replacing wood spindles with wrought iron and it looks beautiful! The hollow spindles are lightweight and easy to cut to size but still feel durable and sturdy. I have received numerous compliments from family and friends.

I redid a staircase in a home I was selling in October of 2016. The staircase came out absolutely fantastic. Cheap Stair Parts has a great website, and they made it easy to order what I needed. The parts came quickly and everything was exactly like the pictures

I purchased an epoxy glue gun and glue sticks (over $60) from this vendor in order to begin replacing my wooden stair spindles with iron balusters. I paid for 3-5 shipping. The product arrived 12 days later which delayed my project significantly. My order was missing a set of glue sticks and the gun was inoperable. I had to purchase epoxy glue from Lowes in order to begin the project. I will be requesting a refund from this vendor.

Cheapstairparts.com helped to keep my project within budget, shipping was quick from Texas to Washington State, and every single component I ordered was in the order and in perfect condition? Amazing, to say the least. :) I will always use this company on all my stair projects. Thank you! SIncerely, John Ostrem/General Contractor/Seattle, Washington

They were fast - helpful and the product exactly as beautiful as I had hoped -- highly recommend this company.

The spindles we received were a very nice quality. The shipping was prompt. The discount they provided me for my order was an awesome bonus. They shorted my order by 1 pc. I didnt discover it until I did the install. I sent an email, they responded in less than 7 hours, with an apology and tracking number rushing the last pc to complete my staircase. I will order from them again!

Products are well described and competitively priced. Fast processing and shipping. One of the best online shopping experiences I've had.