The Shade Company

Very nice people, they always showed on time. Oren was very helpful & patient with helping me choose the right product. My new Blinds looks great.

This is the second time I’m using The Shade Company. 7 years ago I purchased manual roller shades, I wanted the remote control version but didn’t have the budget for it... I remembered Roy told me I can always convert it to motorized without paying for a new shade, just for the motors, 7 years after Roy installed motors to my 7 years old shades & now I have a great new Toy. Thank you Roy for the great service it’s very rare to find reliable people these days!!

I shopped around for a while and finally decided to go with the shade company. I couldn't be happier with my decision! From consultation to installation everything went smoothly and to my complete satisfaction. Excellent customer service and beautiful window shades!

I got a recommendation form my friend about them. Sent an email and got a quick fast response. Roy my sales rep was professional and knowledgeable regarding all aspects of electrical smarthome project. They also coordinated all work needed with my contractor and the building. Shades are up and connected to my control 4 system. Approx turn over time was less than a month as well which I expected to be more.

Great service from start to finish! The best customer service experience, From start to finish, office stuff is very helpful, Oren did a great job helping us select the right thing and his crew was very clean and professional.

UPDATE - After 6 months of having poorly made and horribly installed Graber blinds with numerous remakes only to receive damaged and inferior quality replacements which we only decided to purchase because of a promotion that Costco was running, The Shade Company along with Costco decided instead of doing the right thing and providing an alternative better quality product, that cancelling the order was best for them. Leaving us to start the entire process all over again. We have been more than patient, understanding, cooperative and willing to look for a solution. Now they want to have them removed before we have a chance to have them replaced leaving us with nothing. Strange since they were in no rush to correct the issues but now there is an urgency to have them uninstalled. I urge anyone in the NYC area to stay far away from The Shade Company and all Graber products. Horrible customer service and poor quality product! I have lots of photos that I am happy to share. Do yourself a huge favor and Stay clear of this company; you will thank me for this advice! BE WARNED! We purchased custom shades for every room (three bedrooms, two bathrooms, living room and kitchen) in our new apartment because we are long time Costco members and know how they stand behind their products and offer great customer service. They were running a promotion for custom shades so we figured that we had nothing to lose. Let me tell you that from the minute the contract was signed with The Shade Company everything went downhill and fast. It took six weeks for them to arrive. Every room but one had either production issues and or installation problems. Fast forward six weeks, they came back again with damaged materials, incorrectly made materials and an installer that had a foul mouth and didn't stop cursing along with making a racist comment about a female customer at another job of theirs. The installation of the valances was attached by Velcro and began falling off the same day. My children could have done a better job. I am fed up with chasing after them to do the right thing and fix everything correctly once and for all. I write this as a last resort to let others know what a horrific experience this has been and save others from going through this never ending saga!

The Shade Company was extremely professional. The girls in the office were always there to answer any question I had, and the sales person helped me a lot with my decision (and it was definitely not easy..) Installation also went very smoothly and I'm very happy with my new roman shades. All in all, great job. Highly recommended!!