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About Us
DIYdecorStore.com is the online retailer of ACP home décor products including Fasade backsplash, ceiling and wall panels, Aspect Peel & Stick tiles, Genesis ceiling panels, HG-Grid, CeilingMAX and more.
ACP is committed to quality and helping DIY'ers beautify their surroundings with innovative products. Whether you're a novice or a seasoned professional, we'll give you the products and the how-to instruction to easily surround yourself in style.
Areas Served
https://diydecorstore.com/
Awards
Better Business Bureau Accredited since 2010. Fasade backsplash and ceiling panels were named as “Best New Product of the Year” by HOME magazine. In 2007, Aspect Matted Peel & Stick Metal Backsplash Tiles were named to This Old House “Top 100” List.
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Business Details
Business Name
DIY Decor Store
Phone Number
(844) 407-2853
Website
Address
Neenah, WI 54956
Followers
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Credentials
2 Houzz Badges
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Write a Review
11 Reviews for DIY Decor Store
Newest first
I purchased Aspect mini subway tiles for an RV project from DIY Decor Store online. The product was good quality, but the customer service of DIY Decor Store is a disaster. From the first contact (live chat which did not respond) service was extremely poor. My email question about shipping cost for samples was unanswered but I ordered $128 worth anyway. Less than 24 hours later I received an email promo code for 10 percent off “your first order,” good for just 36 hours. My request that the offer be honored was rejected with little explanation. My follow-up response was ignored. After receiving our tiles, we discovered one package was opened and some of the tiles partially cut! DIY did send a new package, but it delayed our project. Poor experience all the way around.
May 9, 2018Last modified:May 31, 2018
Comment from DIY Decor Store:
Thank you for taking time to review our product. I apologize for the inconvenience and the poor customer service you experienced. Here at DIY Décor we are 100% committed to customer satisfaction and welcome all feedback, both good and bad. Coupon codes provided on the HOUZZ website are automated, and computer generated. We will gladly reach out to Houzz to see if the discount can be applied to your order. I apologize if you experienced any issues with your product upon delivery. I assure you that as the manufacturer of these products we do not re-ship used merchandise to our customer’s and would be happy to work with you to provide you with replacements for any damaged/defective tiles you received. We want you to be satisfied with the quality of our products and your shopping experience. Once again, I would greatly appreciate it if you could call me @ 1-800-434-6749 or let me know a convenient time for me to contact you.
If you have any further questions or concerns please reach out to me directly. My name is Kerren and my direct line is 920-886-6749.
Thank you,
Kerren Lewis
DIY DÉCOR STORE
If you have any further questions or concerns please reach out to me directly. My name is Kerren and my direct line is 920-886-6749.
Thank you,
Kerren Lewis
DIY DÉCOR STORE
Nice product with a not so nice company. I purchased this product to do my backsplash. the panel behind my stove is warping and the company is dancing around the issue. This product is designed and advertised to do backslpashes. Do not waste money on this product. Tin is cheaper and will last forever. I am still fighting with this company about their false advertising. More reviews to come for sure.
May 3, 2016
Comment from backsplashideas:
Aron, we appreciate hearing about all our customers’ experiences, the good and bad. While I’m glad you appreciate the look of our product, I’m sorry you were disappointed with the inconvenience you dealt with. After we spoke over the phone with you and discussed the heat tolerance of the thermoplastic panels, we hope the solution we offered you was satisfactory. Customer satisfaction is our number one goal which is why we take all feedback very seriously. Thank you again for assisting us to be better. Please contact us directly if you have additional questions. We hope to help you find a product that fits your needs!
I was worried about the install since I have no construction background. The install was easy for a non professional. It looks clean and great.
July 10, 2015
Comment from User:
We are happy to here that you are satisfied with your finished project! If you have any questions or concerns in the future, please do not hesitate to contact us.
UPDATE !!!! Received an email from Jennifer Owen of this company. She had taken cause of my review on this website, concerned over the poor rating. She diligently sought to make it right wanting to know what went wrong, and what she can to do to fix it. Prior to Ms Owen contacting me, my customer had me take it all down to install a different grid system and I had to eat the costs. Ms. Owen offered a refund to which her cust serv team sent an email indicating same. Although it was an upsetting experience at first, I can say I was impressed that this company did do the right thing and very quickly. Thanks to Ms. Owen I will use them again.
Took over a month to get it. I called after 2 weeks they said it was backordered. This was not indicated on their website. After getting the shipment and INSTALLING the panels to the ceiling as I removed the protective film it was then revealed that 2 of the panels were not the same, MAJOR disappointment with this company. Should have went through lowes.. they have the exact same stuff. Never again, buyer beware.
Sean
February 27, 2015Last modified:March 11, 2015
Comment from User:
Sean, We are very sorry to hear of your experience. Please email me at jowen@acpideas.com so that we discuss this and make things right. Thank you, Jennifer.
Vine of Design, LLC
Average rating: 5 out of 5 stars
Easy to install, looks amazing. Would highly recommend. I got the cracked copper and love it. Easy instructions, easy weekend project under $300 for average size kitchen
February 9, 2015
Comment from backsplashideas:
Thank you so much for your review. We're glad you had a great experience with our products!
kenjmclaren
Average rating: 4 out of 5 stars
We decided to do a miniature kitchen retrofit including the backsplash. Our current backsplash had been painted drywall. After looking at "Backsplashideas.com we decided that it was possible to tile the drywall with these 1/8" thick tiles. The conventional method of tiling would have required cutting out the existing drywall replacing it with a masonry backer board for both stability and tile thickness. The only preparation required aside from washing the wall was a coat of oil based primer. The tile materials purchased are extremely easy to work with. We used the construction adhesive as well as the peel and stick to assure best adhesion to the wall We purchased the "Brushed Stainless". The matching finish outlet cover peel and stick material is a waste of money. You will do better with "Christmas wrapping paper". We ended up buying new stainless steel outlet covers that cost less than the peel and stick material.
This is a highly cost effective method of modernizing the "look" of your backsplash, especially if you are not married to the idea of ceramic tile. I would definitely recommend to others.
December 6, 2014
Comment from backsplashideas:
We are Glad that you had a good experience using the Aspect tiles. Thanks for your review!
The Fasade backsplash I purchased was just awesome. It was easy to apply. After contacting the dealer, and following their instructions, if went very smooth. The transformation of my 1950's home was spectacular. I would recommend this product to anyone who wants the look of the metal backsplash, but does not want the hassle or time it takes to do. Very expensive look, without the very expensive cost.
October 27, 2014
Comment from backsplashideas:
Thank you for your review. We are pleased that you are satisfied with your new backsplash!
richardsea
Average rating: 4 out of 5 stars
When my local home improvement center said it would be 4 weeks and cost extra to deliver an ACP HG Grid Hanging Ceiling system, I found YourCeiling.com and was able to get it in 2 days with no delivery charge and for a few dollars cheaper. Received the delivery when expected and in good condition. Would definitely order from them again.
October 17, 2014
Comment from User:
I am pleased to hear that you are satisfied with the product. Feel free to contact us with any questions!
rocketgirl80
Average rating: 5 out of 5 stars
I purchased faux tin tiles for a back splash in a home we were flipping. The kitchen walls were a real mess. There had been both drywall and paneling behind the cabinets. All the cabinets had to be removed and that created an additional mess.
I ordered 'smoked pewter' initially and while it is a beautiful tile, it was much too brown for the look we were trying to achieve. I returned those for a full credit with no hassle at all. I then ordered 'pewter'. It was perfect for our kitchen.
This was probably one of the best purchases we made in this reno. We were able to glue it in place completely hiding the wall imperfections. It is easy to cut - scissors or knife. We did purchase the channels for the edges and corner and got a great finished look.
I will definitely use this product again. Cost is reasonable; easy to install; lots of choices in design and colors; received in 2-3 days; excellent customer service. And it really is a beautiful product.
October 15, 2014
Comment from backsplashideas:
The renovation looks wonderful! Thank you for using our product and for the positive review!
cdonatiello
Average rating: 5 out of 5 stars
wonderful easy to use website with accurate pictures. Ordering was easy and I was made aware of delivery timing right away. The ceiling arrived when promised and was as I expected.
August 19, 2014
Comment from User:
Glad you had a positive experience with us. Enjoy your new ceiling!
louisegodwin
Average rating: 4 out of 5 stars
I have been on wait list for the product I ordered. The first one was incorrect on my part. It was shipped and arrived very quickly. Still waiting for the current order. Still waiting anxiously since I think it will be the crowning glory for the Art Deco room.
Ps it has arrived and installed the next day. Looks great and is the crowning glory for the room.
May 18, 2014Last modified:May 30, 2014
Comment from User:
Hello,
I would be happy to help you with the status of your order. If you provide me with and email address, or the first and last name that you placed the order number under, I can check the status for you. With stock product it will take 7-10 days for you to receive your order. If the product needs to be made in our warehouse then it will take 3-4 weeks. If you have any further questions, please do not hesitate to contact us at 800.434.3750. I hope that you are satisfied with our product, and please feel free to send us pictures once the install is complete! Thank you for your review!
I would be happy to help you with the status of your order. If you provide me with and email address, or the first and last name that you placed the order number under, I can check the status for you. With stock product it will take 7-10 days for you to receive your order. If the product needs to be made in our warehouse then it will take 3-4 weeks. If you have any further questions, please do not hesitate to contact us at 800.434.3750. I hope that you are satisfied with our product, and please feel free to send us pictures once the install is complete! Thank you for your review!
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DIY Decor Store is currently rated 3.8 overall out of 5
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