Custom Fire Pits, Custom Fireplaces, Electric Fireplace Installation, Fireplace Installation, Fireplace Sales, Gas Fireplace Installation, Wood Stove Installation
Coquitlam, Metro Vancouver, Burnaby, North Vancouver, Vancouver, Pitt Meadows, New Westminster, Surrey
Kozy Heat - President's Award 2015 Kozy Heat - President's Award 2016
9 Reviews for Urban Fireplaces Ltd
We hope you find it within you to please update the review to reflect how readily available and dedicated we have been to working on these issues with you.
With the sale of these fireplaces having been as 'supply only' and us not being able to be a part of the install, we are limited to working with the parties that did the physical installation. The problem you are referring to is the smell of gas when the fireplace is turned on. As has been communicated, it is crucial to find out where the leak is coming from, which can only be done on site. We have yet to encounter a situation where the gas leak was an issue with the fireplace; it has only ever been with the install, but we are not ruling anything out. Only once the source of any leak is located can it be dealt with properly and determined if it was a problem with the installation or something that can and will be covered by warranty.
We will continue to be available to work with you until this problem is solved.