3D Rendering, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Pantries, Custom Rugs, Custom Shelving, Custom Walk-in Closets, Decluttering, Dining Room Design, Downsizing, Drafting, Floor Plans, Furniture Selection, Home Office Design, Home Theater Design, House Plans, Interior Design, Kids Bedroom Design, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Lighting Design, Living Room Design, Nursery Design, Playroom Design, Space Planning, Sustainable Design, Wine Cellar Design, Remodeling, Window Treatments
Aliso Viejo, Capistrano Beach, Corona Del Mar, Coto De Caza, Dana Point, El Toro, Irvine, Ladera Ranch, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Mission Viejo, Newport Beach, Newport Coast, Rancho Santa Margarita, San Clemente, San Joaquin Hills, San Juan Capistrano, Trabuco Canyon, Scottsdale, South Orange County, Phoenix, Arizona, North San Diego County, Villa Park, Orange County
ASID CID Best of Houzz Service 2017
I've been in the business of Interior Design since 1983 and opened my own business in 1987...29 years ago. In all that time I've never had to terminate a project before.
Judy and I worked together from September 28th to October 18th 2016. I met her some 12+ years ago, she was working in a nice department store and she waited on me often, we had some light conversation. I felt I was familiar with her and we could work together. In August/September before I started working with her she popped into my office at the Laguna Design Center. She said she needed help with her home and she wanted to work with me. She was working with another designer in the San Diego area but was unhappy. She worked on getting out of that contract because the designer wasn't doing anything and wouldn't return her phone calls. I understand why now.
We talked about a month later and she was ready to move forward. She was in a hurry to begin work and wanted to replace her old aluminum oxide coated wood floors, which were hard to take care of and not durable. My job was to replace those wood floors with a durable, non shiny, ease of care wood they could live with.
We had spent considerable time discussing her design needs in my office and on the phone before the contract was signed. She stated she was in a hurry to get started. On the day they signed the contract we met in my office so I could talk to them about the different types of wood floors on the market and compare them to their existing floors. I showed them wood samples from my library and answered questions. This was a working meeting for 1.5 hours and just a formality to sign a contract.
The following week I brought a bag of fabric samples and some wood flooring samples to discuss in her home. We also met with my wood flooring specialist/installer about her special needs and a quote. He also recommended my wood flooring solutions. The next week we met again at my office and shopped the design center for fabric, looked at more wood samples, which she took home.
In good faith I started right away on this project and gave it my best but was met with resistance to nearly every solution presented. She was unrealistic, unreasonable, anxious and texting me at inappropriate times. I asked her to please try to trust me to no avail. Unfortunately, I could no longer continue to work with her fighting me all the way and began to realize she could never be pleased. I terminated the project, gave her an accounting of my time spent in earnest working on her behalf and sent her a check for the retainer balance within two days of terminating the contract.
It is difficult and frustrating to read this review from Judy as it is filled with untrue statements."
Laguna Niguel, CA 92677