Genie Pools

Genie Pools is an absolute joke! signed a contract with Genie Pools last year (April 2013) and as of this review the pool is still not done. Customer service is non-existent at Genie Pools; my phone calls, e-mails and even certified letters were generally ignored. When I did get ahold of Gabe (the construction manager/owners son), I was either blown off or lied to; this seem to be the general business practice for Genie Pools. Upon construction of my pool the main pool light was installed off center, the initial reply was that “the light will still light up the pool”, I explained to them this was unacceptable and they moved it. In their usual cut corners fashion they filled the area they cut out primarily with debris from the site, when question on this informed me “this is an acceptable construction method and that are wont leak”. As you can imagine that area leaks and has leaked since filling the pool last August. Like all the other issues with my pool Genie Pools will not own up and honor their warranty. In addition; my pool light works intermittingly, they drilled holes through four of my windows for bonding and never repaired (because their electricians have no idea what they are doing either), the diamond finish looks horrible, the pavers are sinking, and most disturbingly the pool barrier has never been functional, and the list goes on. I am disgusted that companies like Genie Pools and their owners/representatives are able to conduct business in this matter unchecked. I urge anyone reading this that has had a similar experience with Genie Pools to contact the State of Florida Department of Business and Professional Regulation.