Harmony Hearth & Home

This is a LOUSY business. I wish I would have read the reviews before I gave them my money, but I wanted to go with a local company and was willing to pay a little more to do so. In March I selected a gas fireplace, the stone, and a $260 surround (a frame that goes around the unit to give it a clean finish). I paid HH&H over $5,200.00 (75%) then waited for 5 months to have it installed. They told me the installation would take 3 days, but it ended up taking a week. The guy never showed up before noon, then he would leave for an hour or two to go get screws or whatever, and quit around 4pm. The day he laid the stone he didn’t show up until 3pm then acted like he was doing me a big favor because he stayed until 7pm to finish it, telling me, “I’m busting my butt here!” I kept asking him about the surround, and he would say, “That comes later.” As I watched the stone rise up along the sides of the unit I asked again about the surround and he said it was in his truck and it would go on after the stone was finished, “but I don’t think you’re going to want it once you see how good this looks,” he said. He was supposed to be back the following day to do the grout and install the surround, but HE NEVER SHOWED UP. No call, nothing. When finally he came back 2 days later I asked to see the surround and he fumbled around, pretending like he was looking for it, then told me that he couldn’t install it after the stone was laid because I had chosen a natural stone and there would be big gaps (like it was my fault?) He finished the grout and asked me proudly, What do you think?” I seriously thought he was joking. I asked him, “Are you done?” and he said he was. I couldn’t believe it. It looked SLOPPY AND RIDICULOUS, like somebody just shoved a gas fireplace into a hole in the wall. I told him I didn’t like it and I wanted it redone WITH the surround that I had ordered and paid for 6 months ago. He pouted around like a little kid, but he said they would redo it. Someone from the store called me the next day and said that they would redo, but it wouldn’t be until late October because THEY HAD TO ORDER A SURROUND!! Turns out the guy never even had it when he kept telling me, “that comes later” and “it’s out in my truck.” HE FLAT OUT LIED TO ME, hoping he could convince me that I didn’t want what I knew I wanted. They offered me $500 off my remaining balance if I would just let it go and accept their shoddy workmanship, but I said no because I wanted it done right. If you’re thinking I should have called the owner to complain about this guy, the joke’s on you. HE IS THE OWNER!! Buyer beware!!

Harmony Hearth & Home certainly knows their business. Our stove was installed and set up efficiently and we were advised to call if we had any problems using the stove. They did a great job in instructing us on using the stove and we really haven't had to contact them at all. We've had the stove for almost a year now. We really enjoy our Quadra Fire pellet stove. Thanks loads.