LBJ Flooring, Inc.

We hired LBJ to do wood floors for our second floor and refinish the wood stairs and fireplace mantle to match the new floor finish. Lisa came gave us an estimate, we signed the contract and sent a deposit as agreed. We waited for a month for LBJ to put us in their schedule. Three days before starting the job Brent came to take a look at it and refused to do the stairs because he was going to loose money!! We were nearing the holidays, we have company coming, a lot of our stuff was already moved downstairs and he decides he is not going to do the job? Beware!! To me this is an integrity issue, we had a contract and he backed out. We even offered to meet him half way on the loss he thought he was going to incur, he refused. He said he would only agree to do the floors. I had him lay the floor in the bedrooms because I needed to put my house back together since I have company coming for Thanksgiving! I was stuck and kicking him off the job completely would have given him the easy way out. I now have stairs that are three different colors, old stain, new finish on the landing and unfinished wood on the top step with out of town guest staying at my house. I trusted this company because I worked with them before, they did my first floor tile. Lisa did the estimate, Brent and his crew came to do the work. I specifically gave them the job, even though they were priced higher, because of the prior experience and because we wanted the floors and the stairs to flow and be done all at the same time. I am shocked at the lack of professionalism and character. Be cautious dealing with this company, I was really stuck timing wise once they refused to do the work. Finding someone to refinish a staircase three weeks before Thanksgiving, by Thanksgiving, is impossible. Save yourself the stress and use someone else. To add insult to injury I got an estimate from a licensed contractor with great yelp reviews for $1K less than LBJ was charging me.