How is Southend Reclaimed rated?

Southend Reclaimed is currently rated 4.4 overall out of 5

What services does Southend Reclaimed provide?

Southend Reclaimed provides the following services: Reclaimed Wood and Brick

Southend Reclaimed

Q: Where does Southend Reclaimed provide services?

Southend Reclaimed provides services in the following areas: Charlotte, Cornelius, Davidson, Denver, Huntersville, Lake Norman of Catawba, Lowesville, Mooresville, Mount Mourne, Sherrills Ford, Statesville, Terrell, Turnersburg, Westport, Eastern North Carolina, Western North Carolina, United States

8 Reviews

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About Us

Southend Reclaimed is a one-stop-shop for reclaimed wood and brick, beams, timberframing, and custom millwork.

Services Provided

Reclaimed Wood and Brick

Areas Served

Charlotte, Cornelius, Davidson, Denver, Huntersville, Lake Norman of Catawba, Lowesville, Mooresville, Mount Mourne, Sherrills Ford, Statesville, Terrell, Turnersburg, Westport, Eastern North Carolina, Western North Carolina, United States

27 Projects

Project Spotlight: Barn Plank Flooring in Wilmington Estate

Hallway - modern hallway idea in Charlotte

Customer Spotlight: Antique White Oak Flooring in Kitchen Renovation

Customer Spotlight: Antique Heart Pine Flooring in Charlotte Condo

Customer Spotlight: Wormy Chestnut in Family Retreat

Inspiration for a rustic sunroom remodel in Charlotte

Project Spotlight: Floor to Ceiling Reclaimed Wood in Amazing Sunroom!

Customer Spotlight: Waltrip Family Home

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Business Details

Business Name

Southend Reclaimed

Phone Number

(704) 765-9773

Website

www.southendreclaimed.com

Address

463 S. Main Street
Davidson, NC 28031

Followers

182 Followers

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Credentials

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8 Reviews for Southend Reclaimed

Newest first

4.4|8 reviews

Work Quality

5.0

Communication

5.0

Value

5.0

EDWARD SCOTT II, DDS

some raw pics. unfinished starting to be sanded but not yet sealed hardwood reclaimed floors in our home. couldn’t be happier! Looking Beautiful!

February 17, 2024Last modified:February 17, 2024

Heidi

We found Southend Reclaimed when we began our search for antique beams and mantels to use in our home. We met Paul at the Concept Cottage in Davidson to discuss what we were envisioning and to see the products they offer. We had done some research and browsing online prior to the meeting, so we had an idea of the look we were going for, but Paul was able to bring it all together by matching products to some of our inspiration photos and finding beautiful alternatives for others. Taking it one step further, Paul came to our home to take a look and get a better idea of what we needed, and he also provided samples of various wood species with different finishes so that we could see, compare and come to a decision. He was extremely helpful during the entire process and his prices were extremely competitive as he worked with us to provide the products we wanted. We did the finishing and installation ourselves, and we’re in love with the finished product! It was well worth all the hard work.

June 3, 2021

Susanne Pesterfield

I purchased extremely expensive ($12,000 for 1000' sq.) antique wormy chestnut wood from this company. First problem up - the shipment was two weeks late, and I had to call the company to find out where it was because they were not proactive in managing the order. Then they did a terrible job milling the wood, and every end of every piece was 1/16th inch crooked. Obviously there was no quality control in the manufacturing process, nor checking of output prior to shipping. The order also contained long cracks down planks and rotted wood. Then as insult to injury, when I phoned Paul about the manufacturing error with the crooked end cuts, he put his "partner" on the phone who runs the mill who flat out lied and claimed the wood was correctly manufactured and inspected. The installed floors look like crap and this expensive experience was truly a waste of money.

September 16, 2019

Comment from Southend Reclaimed:

Honesty and integrity are the backbone of our company and something we take extremely seriously. We have been in business for over 15 years and have thousands of happy customers. (See https://www.southendreclaimed.com/testimonials/ for just a few; we are happy to provide references for MANY others.) In the true nature of business, customer concerns do arise, but when that happens it is our practice to always respond immediately and go above and beyond the call of duty to make the situation right. That is what we have endlessly tried to do for Ms. Pesterfield, but she has continually refused to allow us to inspect the flooring despite her complaint.

Ms. Pesterfield’s comment about the delivery being late makes no sense, as she received her flooring the week of July 1st, 3 weeks before her installation date. We first learned she was unhappy when she called to complain on July 23rd. We immediately jumped into action and arranged for a top-notch 3rd party milling specialist to be at her site by 8:00 a.m. the next morning to assess the situation and fix any problems on-site if needed before the installation. To our surprise, she refused this and refused to allow us to see the delivered product that she claimed had issues, and went ahead with the installation. She then later asked for a 25% refund - we told her we were willing to consider a refund, but we would just need to see the problem with the flooring first. She continues to refuse to allow Southend to see what she claims is a problem. We have repeatedly called, emailed, and texted Ms. Pesterfield to try and remedy any situation that actually exists, but she will not respond, except to threaten us and demand a 25% discount without showing us any proof of the problem.

We believe we have handled this situation with integrity and stand behind our actions. Our offer remains open that if Ms. Pesterfield allows Southend to inspect the flooring, we are willing to make an adjustment if there is any actual problem.

Ink Architecture + Interiors

ink Architecture + Interiors has used several of the products from Southend Reclaimed. We get the most compliments on the reclaimed beams that we often use in our houses. From the rustic to the more modern, all of our clients are drawn to the natural wood beams offered by Southend Reclaimed. We also often have many clients that ask for unique reclaimed floors that we have procured from Southend, as well as other details and unique features. I figured it was time to review them since everyone on my Houzz keeps asking where we got the gorgeous beams in our projects. We are looking forward to the next project!

September 23, 2014

Neely Poelling

Southend Reclaimed has beautiful, high quality, products and fantastic customer service. They work with customers to meet specific deadlines and budgets and the staff are knowledgeable, helpful and professional. You can tell they enjoy their work, believe in their product and want their customers to be completely satisfied.

November 25, 2013

jholmesllc

Ethics and professional attention to detail combined with an understanding of the industry makes Southend Reclaimed the place to go first when looking for reclaimed wood products. The management is easy to work with and always places the customers' needs first. I can highly recommend Southend Reclaimed!

November 11, 2013

Remi

Southend was outstanding at providing excellent presale assistance as I navigated the heart pine flooring decisions while I acted as the general contractor in the studs to roof rebuilding or my home. Four out of five stars only as I haven't finished yet and the flooring purchase and install is awaiting several prerequisite steps. Geat service, honest and helpful, a pleasure to work with,highly recommended! Remi duBois

November 11, 2013

sterlingtechnology

I've done business with the folks at Southend Reclaimed since they opened their doors. I can't speak highly enough about the personnel there and also the way they do business. I really enjoy doing business with professionals that are hard-working and genuinely care about their customers . The folks at Southend Reclaimed definitely fit that description. I can’t recommend these guys highly enough.

November 11, 2013

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8 Comments

Commented: Where is this backsplash from?Here is the link that the Property Brothers shared with the original post: https://tilebar.com/vzag-white-gold.html It looks like the company is called Tile Bar. Hope this helps!

February 6, 2018

Commented: Pendants?Sorry, we provided the reclaimed flooring, not sure about the pendant lighting! Thanks Whispar for your suggestion!

May 4, 2014

Commented: Please tell me about the brick: source, size, series name, mortar?This is reclaimed antique brick from an old textile mill in South Carolina built circa 1898. Note, we are sold out of this particular brick but we consistently have reclaimed brick in stock from vario...

March 23, 2014

Commented: GraniteI'm sorry, Krista! I have been trying to track it down to no avail. If I am able to locate that information for you, I will certainly share it! Thanks for checking out our projects!

March 16, 2014

Commented: Help Choosing flooringLove the idea of hardwood - be sure to consider reclaimed materials for a floor with history and character! Many species to choose from and can do a light or dark finish! Best of luck!

January 27, 2014 in Design Dilemma

Commented: Stain on cabinets?Troy, I am not certain of the cabinet stain, we didn't provide those - just the reclaimed oak flooring. Sorry I couldn't help more!

December 1, 2013

Southend Reclaimed