Travertine Artisans LLC

If your preference is to be ignored and given the run around, this is the company for you! If you want to work with an honest company, who sticks by their word, I suggest you look else where. We have also been given the run around by Ruben after his crew tore up my kitchen walls. He claimed that this was normal following a counter install but I disagree. I kindly asked him to repair the drywall/ sheet rock they damaged (on April 11th), and was not even asking for them to repair the wood trim they damaged in multiple areas. Ruben was always trying to get in touch with the 'sheet rock guy' and even promised to have someone at our house in 'two days'. He once stated to have someone out on a Monday, but the following week, stated 'Mondays are difficult'. He is now leaving my messaged unread and stopped responding completely. It sounds like we are not the only people being ignored, based on the other reviewers. Also, we were promised to get a cutting board made out of OUR left over material, and of course, we never got that. It is now June 14th and still nothing from him. Ruben, man up and stand by your work AND your word. One more thing to speak on the type of company this is, when I visit the review page for Travertine, I get the following message: A number of positive reviews for this business originated from the same IP address. Our automated recommendation software has taken this into account in choosing which reviews to display, but we wanted to call this to your attention because someone may be trying to artificially inflate the rating for this business. Sounds shady to me! My take: Beware, or at least don't pay this company until all outstanding items are taken care of.

Ruben has continued to ignore our requests to get a broken lamination in our kitchen repaired. He continually promises to come out and/or call us back in a couple hours, but fails to. They initially installed our bathroom sinks backwards and it was a fight to have them to come out to fix it. I just want my kitchen to be out back together.

MONEY WELL SPENT MUST COME HERE! Our Quartz countertop project came out perfect. I needed quartz countertops installed in my kitchen, bathroom, and guest house, and Reuben from Travertine Artisans made it happen without a hitch. I emailed them all my info and all the details I wanted, they found the stone for me, went and picked it up, and installed it beautifully.Their estimate process was very detailed, but it was well worth it, now I know why they needed the information details from me, because they actually used it! Not many businesses, are this detail oriented anymore and I am so lucky they were.We got custom edges for each area that we wanted and it was all done on time. I would definitely go with this company over others, they aren't the lowest priced, but their work is simply the best! Travertine Artisans is highly recommended.

I've used many granite guys over the years and hands down these guys are the best in town. One of the best qualities I find them to have is dependability. I can tell a client of mine we will install a certain date and I am 100% sure Reuben ( Travertine Artisans) will keep his word. Never been let down. Prices are very fair considering quality of products and service provided. True professionals. Last job took about 4 days to complete (in this line of work thats is really good turn around time)

Ruben was quick to promise the world, but slow to deliver. He actually got the job done quickly, but failed to include all the additional items to be finished before my kitchen could be totally usable again—like telling me I needed to hire an electrician to reconnect my stove top, or that I needed to hire a plumber to get my water running again. Also, in the process of installing granite, he removed a backsplash mirror & took it with him, saying it needed to be cut down—-which he NEVER did! After over a month of calling him, I had to finally make plans myself to go get the mirror back & then find a qualified person to cut it! Of course, Ruben had already received my final payment! So, IF you choose him, make sure EVERYTHING is completed BEFORE making your final payment! The quality of work was fine, but unless everything goes as planned, it is very difficult to get him to finish the “odds and ends” after payment!

I am extremely impressed with this company. I saw an add saying they could install before Thanksgiving. I talked to Reuben on Monday and he guaranteed me they could install before Thanksgiving. I had a lot of doubts about starting the renovation so close to the holiday but I decided to go ahead with it. I am very glad I did, as Reuben promised his crew finished the job on Wednesday morning. Very dependable.

I was in the middle of a complete kitchen remodel when I walked into Ruben's showroom on a Saturday (12/17/16). We talked about all the options he could provide on a granite countertop for my new kitchen. He said he could have my countertops installed before Christmas, but I was skeptical. When I left he had answered every question I had and he gave me quote for if I picked something "middle of the road". I had told Ruben when I left that I should have the cabinets installed by Tuesday and he could measure after that. Ruben contacted me on Tuesday (12/20/16) to see if he could come by to measure and give me a quote. He showed up on time for the appointment and was very professional. I got a quote by email an hour after he left. We ended up choosing a very exotic granite and his "middle of the road" quote was very close in price to the exotic granite we selected. My wife and I met Ruben on Tuesday afternoon to select the exact slab of granite our countertops would be made from. Ruben was very helpful during the selection and he had all the slabs moved so that we could pick the perfect one. Two days later (12/22/16) he contacted me to install. His crew showed up on time and did an awesome job on the install. Ruben came by to check on everything and make sure that everything was to my satisfaction. The end result is stunning! He did exactly what he said he would do exactly when he said he would do it. I couldn't be happier and would recommend Ruben to anyone. He doesn't contract anything out. He has a showroom, a fabrication warehouse, and his own yard full of awesome pieces of granite. He controls all aspects of the process and it shows in the end result!

I could't buy a satifactory kitchen remodeling experience with Travertine Artisans. What I did buy was so much stress, drama and cringe as one can get from a lousy soap opera so I can surely say that I wouldn't reccomend this company to any reasonable person. Ruben Nunez will promise anything he has to for you to give him the deposit check, and then he will hire someone else who will walk into the project half blinded so he can blame them along with his secretary for his own extreme disorganization and complete lack of communication and knowledge, probably thinking of his unfortunately decieved customers as some sort of mentally retarded persons who know not who is to take resposability for the money paid to him. I hired Ruben Nunez to remodel my kitchen and he told me he could take over the countertops, the backsplash along with the replacement of the sink and some other work related to the same project and he accepted and requested a check for 50% of the total bid. As soon as he collected the check everything went wrong. He said he would complete the job within three days and it's been over 20 by now. I am really surprised that this man can even run a business here in Austin. There is a word for his kind where I come from but I won't used it because it's not nice. All I can say is that his dishonorable way to take advantage of his customers and his employees would challenge my therapist without a doubt.