Joybird Furniture

Update 11/4/19: 3-6 business days for Jb delivery department to submit a return to the delivery service. Also, 3-7 business days for the delivery service to call with a date and time. I'm currently stuck with an unraveling sofa and wobbly chair and a missing ottoman. ________________________________________________ Ordered a couch, chair, and ottoman on 9/11/19 and barely received the couch and chair on 11/1/19. Joybird swapped labels on the ottoman before shipping so the delivery guys had another item in the box. Never received the ottoman. Jb wanted to file an investigation which could take another 2 weeks. The couch, seam is unraveling and the wood frame came with dings and scratches. The chair is unbalanced and very wobbly. 7 weeks and $2500 later and everything is a mess. Called for a full return and refund. They said now I have to wait up to 10 business days for them to come pickup their disfigured furniture. 1. Waste of time 2. Frustrated 3. Lack of quality control 4. Lack of information was provided during building process. 5. CS was not empathetic to our frustrations with this huge inconvenience this has caused during the holidays.

I ordered a pair of Soto chairs in May. Delivery was supposed to be the first week of July. I’ve contacted them numerous times for updates only to find out they are nowhere close to completion of my order. No proactive updates, false promise after false promise and no item to show for despite charging me the full amount immediately. To add insult to injury, they continue advertising the items that I’ve been waiting for for months with a supposed 6-8 week delivery window. Lies! Don’t make my mistake. Avoid at all costs.

They failed in pretty much every way possible. For a company that sells themselves on their ongoing updates into the production process, they have the worst communication I've ever seen from a retailer. ***** The updates are a facade. They don't correlate with actual progress and are simply a cheap marketing ploy to make you feel engaged. The photos included of the production team are boiler plate, and have zero to do with your item or order. ***** I ordered a media console in the beginning of March, with a delivery window of mid-May. The window came and went with zero communication or update from Joybird. Crickets. I called their customer service and was told there was a material delay and that the delivery would be shifted back to mid-June. Not awesome, but I'd already waited 2.5 months. It was odd that I had to call them to find out what was going on, though. Next month same story. The new window passes and there's zero communication or update AGAIN. I called customer service - again - and they have no idea what's up. No movement on the order in their system. They said they needed to call their production team in Mexico and would get back to me in 1-2 days. I received an email 2 days later that said the order needs to be pushed back again to AUGUST. That's almost 6 months after initial order date. To "make up" for the delay they offered a $75 gift card, where a previous customer service rep stated that we'd receive, at minimum, a $250 refund when it was pushed back to June. I cancelled my order, and was fully refunded within a few days. So there's one thing they were able to do in a timely manner! Based on the tone of the reps I spoke to and the overall experience I'd wager they'll be gone soon. Buy elsewhere.

I recently purchased a sectional through Modsy and well that's when my job started! The product is okay; however, getting the product is such a challenge!! There is so much chaos with the delivery and no one at Joybird can provide any information regarding the delivery. Originally, the delivery was scheduled for the 20th, then scheduled for the 24th.... then everything went in black hole.. where no one knew where the sectional was in the US or when it will be delivered. After wasting 2 work days and 5-6 hours in calls with Joybird, mostly no one picked up and left messages, hoping someone will listen to them and call me back. And there came a day when I actually received a call from the shipping company and they scheduled the delivered and I got the sectional. For wasting my time, so much stress, frustration, and embarrassment (had two family reunions at my place), I received about 5% discount (even though I was promised a substantial compensation) !!!!!! Here is the timeline from the delivery company's website. MON 17 JUN Loaded at Final Mile Facility SAT 15 JUN Delivered Out for delivery THU 13 JUN Delivery appointment scheduled for 06/15/2019 THU 6 JUN Delivery appointment scheduled for 06/15/2019 Received at Final Mile Facility TUE 21 MAY Delivery appointment scheduled for 05/24/2019 MON 20 MAY Delivery appointment scheduled for 05/24/2019 Consumer contacted to arrange delivery TUE 14 MAY Initial Scheduling Text Message Sent Delivery appointment scheduled for 05/20/2019 FRI 10 MAY Order data received

Extremely upsetting. My husband and I purchased the Willams Media Console and the Dakota Entry Table on Feb 18, 2019. We still have yet to receive either items. We were completely fine with the estimation of the 8 week delivery period, however, its now going on 13 weeks and we still do not have a product. We are being told that they are behind on production and that we may not receive the items until June 24th, but still no guarantee. This has been such an inconveniance as we are missing major pieces of furniture in our apartment, making it unpleasant to live in our space and a challenge to have guests over. Joybird should not be accepting any new orders for these items until the can fulfill customers who have already paid for and purchased the product. The website should at least state that the items are on back order and not state an 8 week delivery period. We have paid for for these items and have 0 product to show for it. We were considering buying a couch and other items and now are extremely hesitant to ever order anything again. I have relatives who are now no longer interested in purchasing because of the terrible experience we have had. I wish Joybird would reach out to us and just deliver us our product.

Ordinarily I am a patient person. Having been in business for over 20 years, I understand things happen. I understand that sometimes these things are out of a company’s control. Moreover, I understand that compassionate, empathetic, take charge, under-promise-and-over-deliver customer service goes a long, long way. Unfortunately, I have not experienced this with Joybird. I ordered the Hopson Sofa on February 7th. I wanted a different sofa in leather, but reasoned the Hopson, in what looks to be beautiful fabric (I wouldn’t know – I haven’t seen it) that could be delivered in around four weeks was the better choice. I had company coming from out of town at the end of March and thought certainly the Hopson would be delivered and in place by then. On March 4th I received an email that my sofa had shipped. Great! Right on time. On March 7th I was informed that upon inspection, the carrier had found the base was missing the t-nuts required to hold the legs onto the base. Why wasn’t this discovered when the sofa was inspected at the factory before shipping? Oh well. They let me know they were sending a new base and assured me this would all be sorted out quickly. I followed up after some time went by and was told the carrier and delivery company was not returning their calls to set an appointment for the furniture “medic” to come out and install the new base on the sofa. I told them I would be happy to call the carrier on their behalf. They declined. More time went by with nothing from Joybird, so I called the carrier. They informed me they had been in touch with Joybird and the wrong base had been delivered to them. So now they had to wait until Joybird sent a second, correct, replacement base to set the appointment with the furniture “medic”. A few more days passed with no updates so I called Joybird again. They said the correct replacement had been sent, then I was put on hold, then there was a lot of confusion as to exactly what was going on with my particular case. It seems a whole lot of sofas had gone out with faulty bases…… Eventually it was confirmed a second replacement base was on its way. More time passed with zero updates. Crickets. I called Joybird for an update on Friday, April 5th and was told the new, new base would be at the same location as the sofa the following Tuesday, the sofa would be done the week of the 15th and I would receive a follow up call on Wednesday, the 10th to let me know how it was going. Again. Crickets. Nothing. It is now April 15th. Having once again heard nothing I called to check in. All customer service reps were busy, so I left a voicemail asking for a call back. I received a call back within the hour from Natalie who has been working on my case for a few weeks now. No apology for the lack of follow up the week prior, no acknowledgement that I have to keep calling them to follow up. She simply said she had some bad news. They can’t get a furniture “medic” (I swear if I hear that stupid term one more time….) scheduled until April 30th. So now, we’re looking at a delivery when? First week of May? If I’m lucky? I will revise this review once I receive the sofa. If I ever receive the sofa. I have high hopes it will be lovely and all of this will have been worth it. I really do hope so, as this will be the only piece of furniture I ever purchase from Joybird

We have purchased multiple pieces of furniture from this company over the past 6+ months. The quality is decent but not great, they are never accurate with their expected shipping windows (it always takes another 1 - 3 weeks longer, in our experience) and their customer service support pales in comparison with All Modern/ Wayfair, West Elm and other furniture companies.

I loved the Joybird experience from start to finish. The free swatch kit arrived quickly, I LOVED the progress updates once we ordered, and our couch was actually delivered 3 days earlier than originally estimated (about 6 weeks). Delivery was on time day-of and setup took less than 10 minutes. The Holt Sectional with Storage turned out exactly as expected and satisfied everything that we were looking for (and we had a particular length, width and color that was hard to find anywhere else at a decent price). We'll definitely order from Joybird in the future based upon this experience!

Worst company ever! Shoddy poorly constructed furniture. I ordered a couch it took 6 weeks to show up, the padding in the arm was all bunched up on one arm and the other arm the paddling had a hard ridge where the padding ended and had been cut, the fabric looked nothing like the fabric color on line , and the fabric did not fit the frame well it was loose ! I called customer service they said they would send a replacement, 8 weeks later I get a delivery date, take the day off from work, I was given a delivery time , and of course they don’t show up during that time ! I call customer service , no help not their problem it’s an outside company that does the delivery. I still don’t have a decent couch

We got a Soto Chair in Bentley Daisey from Joybird and simply love it. It's a super simple design with incredibly firm cushions that feel durable and well constructed. I would recommend getting the ottoman as the chair is fairly large and is most comfortable on it's own if you are upright- the ottoman will allow you to lounge back a little. I specifically ordered this chair as a good reading chair and it's perfect for the task! Shipping does take 2-3 months, which Joybird makes abundantly clear upon ordering.

Terrible Customer Service. Ordered a chair with a 4 week delivery time. 4 weeks comes and goes. I contact the company and they tell me there was a problem with the wood ordered for my chair. It will be another 5 weeks to be delivered. Yet they are selling the same chair via a quick ship option on there website. If you have already made the cushions for my chair and have chairs already made how about you send me the chair you have in stock?

I have 2 joybird pieces. The Hughes sofa and chair. I love the lines and selection of fabrics. They’ve improved a lot in past couple of years. The fabric on my first sofa had been billed as pet and kid friendly but was decidedly neither. I was able to return and exchange for the pieces I now have. As others have commented the lead time is on the very long side, but the final product and customer service are above average. I’ll consoder joybird again.