Joybird Furniture

Terrible customer service. You cannot talk to anyone unless you are starting out buying. Once you purchase, the experience goes south. After 4 months of wear, my couch is covered with fabric pills. It is unacceptable wear. Joybird told me that their fabric is high quality and pilling is mot covered under warranty. So why is it pulling? Well, according to Joybird, I should shave me couch with a fabric shaver that I could buy myself on Amazon. Oh and I should not use a throw blanket. No one answers the phone to help and response time on emails and phone calls is at least 7 business days. When I asked to talk to a manager they said the fabric pilling is not covered under warranty and he would do nothing. Basically it was our fault for using the couch and a throw blanket.

Stay away! They do not have proper communication channels, and take extremely long to respond through email. We had a terrible experience waiting to receive our couch. When it arrived, the color was not what we expected. We are going on nearly 6 months of trying to get our money back after we returned the couch.

Do not purchase from Joybird. They do not stand behind their products. I had a family member sit on a new Arly ottoman that I purchased from Joybird. Joybird’s response to my concern that it tipped her over was that it wasn’t “designed to be sat on” so basically tough luck, the 90 day return window ended last month. The Arly ottoman looks like a little stool but the cushion is too soft and isn’t safe to have around where someone might sit on it.

Do not purchase from Joybird. I’m experiencing the same shipping issues as everyone else does who purchases from them. Their delivery estimates are just lies, they won’t provide you with any updates on where your items are, they’re extremely difficult to get a hold of, and when you do they give you no answers. Where’s my furniture??? Why can’t you tell me where my furniture is or when it will be delivered? Extremely stressful. Avoid this company.

Bought almost 10K worth of furniture from them last year and had some of the same problems with delays that others have discussed here but in the end everything showed up and was fine. I ordered a new Love Seat to match some chairs I had from them and it showed up on time but the first time I sat on it it fell apart, literally. Both side of the wooden frame fell away from the couch. Upon inspection the Love Seat parts were never even glued together, just test assembled to make sure everything fit and then shipped. Also, the wood they use now is very sub standard, not the same wood they used to build the matching chairs and substantially lighter and weaker. It's not a hardwood but more like the rubber wood they use to build furniture in Malaysia and Vietnam (which I'm beginning to suspect this is where the furniture came from). I contacted JOYBIRD 3 TIMES NOW, sent multiple photos of the damaged cheap furniture and I have gotten ONE response in 3 weeks with a link to a broken page on their site to file a complaint and that's it. DO NOT WASTE YOUR MONEY ON THIS SITE. There are plenty of other online furniture companies that are creating much better pieces at much more affordable prices and who will answer you if you contact them. This could be a much better company if they could at least PRETEND to care about their customers and the products they produce.

Ordered a couch August 24 which was set to arrive by October 3 at the latest. We were not notified until reaching out the week after that it is set to ship by October 23. We have still yet to get updates. I would not have purchased a couch from then if this was going to be the case.

I have many pieces from Joybird, including two chairs, two standing lamps, wall art and a sectional sofa. After 4 years of owning the sectional, I'm not happy with the everyday wear quality. Oddly, I can't really speak to the quality of the chairs -- they're in my "formal" living space where people rarely sit, so they just don't take enough use to get a good read on. I will say the sectional is very good looking, and exactly what I thought it would be. It's also reasonably comfortable, especially for the slim lines of the design. But it's only been 4 years, and the piping along the BACK of the sofa (which would take absolutely no wear) is starting to unravel. A piece of piping along one of the cushions has also started to poke through. And the point at which the sofa meets the chaise is not attached toward the top, and it moves far too easily; I never sit there and always worry when a guest is seated in that spot that it will break. When I first purchased these products from Joybird, I thought the customer service was excellent. However, when confronted with these complaints after warranty ran out, they only offered to sell me replacement cushions. I understand where they are coming from, but I would also say that quality shows in how a product wears. After $2500, 4 years is simply far too short a period of time for issues like this to show with no remedy. I would not recommend a purchase from the company for an everyday use item.

I ordered a Joybird chair in July and was very excited. Delivery was promised by early September. It’s now October 10 and my chair finally arrived today. AND THE LEGS WERE BROKEN. Now, it’s impossible to get anyone to answer the phone and they are not being responsive. This has been one of the worst customer service experiences of my life. Very, very disappointed in this.

I am annoyed that I even have to waste my time writing this. I ordered one of the quick ship Lewis sectionals that were in stock. The shipment arrived on the date and time it was supposed to. I asked the delivery team to leave the couch outside because of COVID (I have a baby and two eldery people at home). When we opened the wrapping to bring it inside, we immediately noticed that the couch was torn, dirty and definitely used. Not just lightly used, VERY VERY used. Upon closer inspection, I found like 50 HAIRSSSSSS(???!??!?!) of different colors and lengths in it. There were also paint chips, dust and a nail (wtf) underneath the cushion. DISGUSTING I called Joybird immediately and they had customer service call me back. I asked them for a refund and to come pick up the couch as I am not bringing this dirty piece of junk into my home. However, they said they cannot send anyone until Monday and can only start the process once they get possession of the item. Really?? I told the customer service rep that I will leave the couch outside as I am not bringing that crap inside. After seeing all the reviews in multiple places, I really really do not understand how this place is still in business. DO NOT BUY FROM THIS STORE. TRUST THE REVIEWS.

Joybird has been BY FAR the worst customer service experience I have EVER had. The reviews on their website are HEAVILY filtered, I feel misled. I should have done my proper due diligence, but their marketing led me to believe they were a reputable company that I could trust. Boy was I wrong! I really don't understand how a company like this can survive this long, with such a track record for horrible customer service. Calls ignored, emails ignored, promises made and broken... a complete lack of logistic awareness. Months and Months of "We've reached out to our warehouse, but haven't heard anything back" and "We've reached out to our shipping manager, but haven't heard anything back" with no end in sight! Please please please steer clear of this company, no piece of furniture is worth this level of frustration.

When the delivery company unpacked my Clyde chair there was major damage the frame/arms. The came apart completely. I refused delivery. Frustrating in that I placed the order in July. To try to talk to someone to resolve this is incredibly difficult. Went to fill out a warranty claim, but I cannot fill out a claim because it is telling my chair has not shipped yet. So I had to leave a msg for customer service to call me back as they will not directly answer your call. The customer person on chat was just giving me canned responses. This is the worst customer service that I have experienced in a long time and now I have not idea how long it will take to resolve this issue.

Please save yourself the trouble. I ordered a chair in April (5 months ago) and still don’t have it. The first delivery was weeks late and the chair was the wrong fabric. Then they wouldn’t pick it back up (apparently I offer free storage services). I had to follow up every time to get a response. I asked for a small discount and they refused. I also ordered pillows and they missed one. It was “out of stock,” but they charged me. Again, it took several follow-ups to get a credit. Don’t deal with this company, you’ll regret it.