Joybird Furniture

I would never try ordering from Joybird again. Months ago, I ordered a beautiful chair and ottoman for my office. The delivery date kept getting pushed back again and again, but I waited patiently. Finally delivery day came--I was so excited to finally get my furniture! Well both the chair and the ottoman were not level. Not even close. The legs were not the same length. There was no way to adjust them. Joybird does not answer their phones, so there was no way to contact them to make a plan. The delivery guys looked baffled and took the furniture away. It was a huge waste of everybody's time. After tweeting at Joybird, I was able to get a refund. I appreciate how promptly they issued my refund. However, quality control seems to be missing entirely. My sister ordered a bed and a sofa from Joybird around the same time I ordered my furniture. Both items came broken or missing pieces. She is still waiting for these things to get fixed/replaced. I have yet to hear of someone getting a Joybird delivery without major problems. I don't understand how they remain in business. Joybird, your stuff is so cute. The public wants to love you. What are you doing?!

STAY AWAY. Bought some velvet throw pillows during the Black Friday sale to give Joybird a test drive since their reviews were iffy, the website indicated that would be shipped within 10-14 days. Long story short, the pillows arrived two months later, thrown into a wet, warped and torn cardboard box. Inaccurate shipping information, poor communication, no plastic wrapping the pillows. This company needs to divert their advertising dollars into building up their processes and infrastructure.

DO NOT BUY FROM JOYBIRD. Do your future-self a favor, and buy your furniture somewhere else. The customer service is an absolute nightmare. I only received 2/3 of my couch when it was supposed to deliver. The other piece, was the complete wrong color; which they tried to leave anyway. Now, I’ve been waiting for 3 months for the other piece. Where is it? It must have existed at some point! And worse, their customer service will hardly lift a hand to help. Constantly changing expected delivery dates. Trust the bad reviews here. You couldn’t pay me to work with them again.

So far I can only give one star. First time purchasing furniture online. I loved the way it looks in the pictures and decided to give it a go. Ordered December 9, 2021, requesting swatches to pick fabric for the Hughes grand sofa and 2 Korver chairs. I was told to hurry in picking the color to finalize order. Swatches came within a week-ish. Color picked within a few days, so mid-December order was finalized. Furniture expected to come mid-February. In January I follow up on the order and noticed that delivery date got pushed to April, without explanation. Reached out to company, who told me that it's due to the fabric I chose for the Korver chairs. If I pick a different fabric, they'll keep the original delivery date. Fine. New fabric picked and delivery date kept. Received an email on January 21 saying my order is in final stages of production. Yay! Waiting for notification that it shipped. Nothing happened, and with delivery window of February 15-20 looming around, I reached out again February 8, because there was no other communication from them. Get a response the following day telling me that unfortunately the Korver chair bases are experiencing supply chain problems. WHAAAAT??!! I received an email that my furniture was in final stages of production 3 weeks ago, so obviously not true. Looked at their website and could apparently order the same Korver chairs and have them either delivered to me in 2 weeks on "ready to ship" color, or in 4 weeks for most of the rest of them (with a few that extended past 4 weeks to deliver). False advertising? Sounds fishy to me. Mention that to company. They adjusted their website and took down the option of the one ready to ship color, and told me to make sure I check the zip code for delivery on my end. Trying to say I'm stupid? As of today, according to their website I could still order the same couch and chairs and have them delivered in 4 weeks. But I can't get mine until the end of April. Based on other reviews, I'm concerned that April will come and go and we will still have no furniture in our new living room. Save yourself the hassle and look for furniture elsewhere. Based on other reviews below it sounds like I'm also "in for a treat" with quality issues. Oh, boy!

Had a sectional for less than a month. It has broken in 4 places and hasn’t stayed together since day one. As bad as the quality is, their customer service makes the quality look good. Horrible company. Horrible experience. Horrible couch.

Save your money, the quality is worse than my $50 Ikea table! I bought a coffee table from Joybird and I've been using it for over a month, and the surface is already bubbling! This never happened in the last 3 years of my $50 Ikea coffee table! Contacted customer service, told me that this item is in clearance when I bought it so they can't do anything. A $600+ piece of furniture that can last for a month is a pure robbery. Save your money! Don't buy anything from Joybird!!!!!

Terrible experience. Really regret doing business with them. They are deceptive with their practices and seem to lack any basic controls. I bought (tried to buy) 2 pieces in November. Website promised a Dec 9-16 window. That is why I went with them instead of other alternatives. That was just deception. A form of fraud. Using deception take money. Dec 9-16 came and went. One inquiry by email was responded to but as every promised time came and went, they stopped responding to my emails. A phone call to confirm he company was eventually answered with promises to investigate and get back with me. Of course I knew I was being lied to and no, they never got back to me. Website still says it is supposed to be delivered in December with no update. They now have ignored all of my inquiries since they missed the Early Dec date. I have ordered from many of the other online alternatives and they have been flawless. This is beyond words. Obviously, I will have to challenge the charges with my credit card company.

they never delivered the furniture i bought. They refused to give me back my money. This company is a SCAM. Be careful.

I placed an order for Black Friday on Wednesday right before Thanksgiving. Later that day, my dog tore her ACL that requires 5,000$ surgery to fix. The same day I tried to cancel my order but the phone lines were already closed, then of course it was thanksgiving. I placed an online contact us request to cancel just part of my order but received an email on Sunday stating they would cancel my entire order for a cancellation fee as the order was already being processed. It seems there was a delay due to the online contact us. I was hoping this company would have some empathy in the holidays but I guess not. Clearly I choose my dog over a couch, but this sucks.

Trash company with trash business practices. Refused the delivery of my couch a month ago and was told I would be getting contacted about a refund. Never happened. I called customer service and I was again told that they would be contacting the shipping depart to confirm the return then process my refund and that I would be contacted within 48 hours. That was weeks ago. No contact. They have stopped replying to emails. Great way to throw away $2000.

Spent 5k on a couch after waiting 16 weeks for it to be delivered it's falling apart. Truly the worst quality piece of furniture I've ever owned I've had it less than a year the paint is peeling off the base the fabric is piling what a joke

DO NOT BUY! THIS COMPANY SHOULD BE SHUT DOWN DUE TO FRAUDULENT PRACTICES. THEY TAKE FULL PAYMENT UPON ORDERING & DON'T DELIVER FOR MONTHS & MONTHS WITHOUT ANY COMMUNICATION. THEN THEY TELL YOU YOUR FURNITURE IS LOST! IN ESSENCE, THEY HOLD YOUR MONEY HOSTAGE AND THE STATED RETURN POLICY IS AN OUT-AND-OUT LIE.