Home Decorators Collection

WARNING!! Their flooring sucks!! DO NOT purchase! The only thing that sucks worse than their flooring is their warranty Department & customer service! We put their luxury vinyl flooring all through my father’s home. He’s 90 with severe dementia. We pulled all his carpet up because we felt it was a trip hazard! We made a terrible mistake in purchasing this product from Home Depot. It is buckling, splitting, cracking & peeling! It is way more of a trip hazard than his carpet! This was a large purchase for an elderly person that’s on a fixed income! And we have been in contact with customer service with Home Depot & MSI (warranty company). With no resolution. Very unhappy about it all!

I bought the most amazing blinds for my kitchen from Home Decorators Collection. I took measurements of the 2 windows and ordered the window blinds and they came out perfectly! They were a light blue damask pattern and pull up and stay up. Its been 2 years since I bought my home and I couldn't be happier. Thank you so much!

Worst cabinets ever. Purchased a kitchen through HomeDepot.com's "Home Decorators Collection" and will NEVER do that again. HDC has All Wood Cabinetry out of Bartow, FL build their cabinets. They failed to deliver a new, unblemished, unmarred product FIVE times. Their replacements were just as defective as their initial try. To get any replacements required fully documenting every blemish and writing a report. Then communicating through slow and offensive representatives, and then finally getting Home Depot to force them to respond. Their packaging and shipping methods damaged the doors and drawers and cabinet boxes. I was told I had "too high of a standard" and that all of the imperfections and damage was "industry standard". This company put my project and business (General Contracting - residential custom home building and remodeling) under a huge delay. I finally settled with good enough which meant I had to fix and replace their cabinetry, foregoing details I paid for and being left with cabinets that have patches and blemishes. During the install some of the boxes were out of square by 5/32" and drawers and doors were differing widths by as much as 3/32" which resulted in alignment issues. The replacement components hinges were drilled in different locations than the original which left me with holes and lines that don't line up. After a few months, cracks in joints and the face frames started appearing. Run from this company. RUN! BTW...I've got photos and reports of all this for anyone who wants to see it them.

Despite receiving a product that I didn't intend to purchase, a rep was very understanding and refunded my account to compensate for the discrepancy if I kept the product.

Early Nov.,ordered a shutter-door bookcase.Indication was that it was assembled.Arrived in many pieces[weighing over 100lbs]in 2 boxes.Called and was given $94credit [used to pay handyman to assemble].After 1 hour he discovers crucial [24 cam locks]parts were not included...work stops.Called H/D again...given $100 credit and told,locks are on order[in e-mail]and will be delivered to me a.s.a.p.Weeks pass,and I call,again,inquiring about the delivery of the "cam locks".This time I am told..."We gave you $100 credit,and you can buy them at Home Depot,so we canceled the order for them".Not even an e-mail to advise me prior.Set up for return of bookcase UPS labels sent.UPS does not pickup in my area[and I'm a 71y/o female non-driver].Called again,and told to haul boxes outside.."UPS will not come inside,and they will be there...as early as tomorrow".LOST TIME...and MONEY.