Water ridge is a Globe Union brand shold at discount venues such as Costco and Sam's Club. The toilets are made in China by Milim G&G Ceramics Co., Ltd., a former government owned ceramics factory that Globe Union bought in 2003.

That's all I can tell you about the product without more information (model, etc.). In reviewing a toilet, check its MaP score at http://www.map-testing.com/performance-toilets-testing/ Toilets with a high MaP score work better than those with low scores. If it does not have a MaP score, stay away from it.

For more information on Globe Union see, Globe Union Faucets.

cjarw-

I've never had a problem with my 10 year old Totos. Maybe yours need a replacement valve. Have you ever replaced the valve (and made sure it was the one specified for Toto...not the generic Korky, for example).

This toilet should be sold with a bowl brush...any solids put in it are going have to be brushed off the sides of the bowl. The toilet does not flush with enough force or water to propel the solids down the sewer line. Having been a contractor, I would never use one of these toilets on a job and I will not buy another for my use.

I can't say enough good things about their toilets. We have had one since 2013. Twice we've had a breakdown in the flow valve unit and both times WATER RIDGE replaced free of charge. Not only free but the replacement part arrive within two days. Today I got a registered package with a replacement stainless steel water supply hose. Very proactive action on their part! They have a true blue customer with me!

cruiser-

It sounds like they have great customer service. However, the fact that you have needed replacement parts several times since 2013 is troubling in my opinion.

Don't waste your money if you have to replace parts on it it is cheaper to buy a new one. Parts are very expensive it only lasts me 3 years 8 months

We bought a waterridge two years ago it works perfectly but it has developed a yellow stain which doesnt respond to cleaning i have never had this problem with hundreds of toilets i serviced in the past

steve the low flush does not work. not enough water to flush. they cant fix. all they do is to tell you to change all the parts. don't work