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txzen1

Barker Cabinet Experience

txzen1
5 years ago

As others have posted, I too had a less than stellar experience with Barker. We ordered over $20,000 worth of cabinets and have had nothing but issues with both the cabinets and customer service.


The cabinet shells are okay as far as construction but nowhere near as good as local custom made cabinets. Aligning the boxes to fit multiple stacked cabinet boxes was almost impossible, even with the large collection of pipe and bar clamps I have from other woodworking projects, including building cabinets and doors. A local shop would be able to build cabinets like this as one piece but Barker does not offer that option. The boxes do not simply screw together if you want them square and the edges flush. If you are not a very experience carpenter or woodworker beware!


The Barker doors don't get any better. They suffer from poor cosmetics and lack of quality control in their manufacturing. Their doors are build for speed of production with no regard to what the finished product looks like. The stiles of our shaker doors have very different grain and color, sometimes on single door, with very light stiles next to dark colored boards, some with wood that probably should have been discarded. This issue became much more noticeable once the doors and drawers were installed next to each other. The initial reaction when we saw this was to ditch all the doors and drawer fronts and have a local shop build new, but in the end we settled for the mismatched look do to the high cost of replacing all the fronts.


However, the flat slab doors and drawer fronts for the bathroom are even worse. Barker does not grain match anything and I knew this before ordering, but I thought at least the three vertical doors on a single cabinet would be matched since they were all the same size and on a single cabinet. Nope! One of the three the doors is flipped and the backside grain is on the front. So one of three cabinets has a very different grain and color from the other two. The drawers are even worse! They are not matched and also very different colors and grain of wood for each drawer. Needless to say we will not be using any of these walnut fronts for the bathroom and will be having a local shop build new fronts. $$$$ wasted on Barker and now the need to spend more at a local shop we should have used in the first place.


All of these issues are with Barkers quality control and their process of building their cabinets. If you have issues and try to contact them you will find that their customer service is worse than you can possibly imagine. They do not respond to request to call you back when that is the easiest way to resolve an issue. They do not care if you have any issues once your order has left their shop. Some of our issues could have been politely resolved or at the least handled in a way that did not cause frustration: The freight company they prefer to use left our order sitting at their dock 50 miles away from us for over two weeks till they were able to deliver, this after a week of transport time. Barker would do nothing, not even call the shipper and try to use their leverage to speed up or resolve the issue. Any action from them would have been nice, but after many attempts to get them to call us to discuss the issue they called and left a message that they could not do anything to help. To even better illustrate their horrible customer service, our order was missing all the short Blum screws for the drawer slides (several hundred screws, ie a quart size bag). An email notifying Barker resulted in their customer service sending an email back (24 hours later) telling us the screws were shipped according to their paperwork. They the asked us to double check everything to make sure we did not miss a bag throwing the blame at us. Needless to say we had done a thorough job at inventorying everything in the three large pallets and there were no screw. So another email to Barker was met with another 24 hour response time. They now said they would ship out a bag on Monday since it was Friday and they did not have time to get it out that day. So Monday they shipped the bag of screws out but sent it FedEx ground. We finally got the screws 5 days later, almost two weeks after contacting them. You would and should expect a company to expedite shipping on an item that they forgot, but not Barker.

Lastly as others have mentioned, its up to you to completely and correctly design everything. I have Cad experience and used software to do our design, this took days and days to get right. Hopefully you can fully design you cabinet layout without issues, but as others have said it's easy to make mistakes. We ordered a 48" wide cabinet instead of two 24 cabinets thinking it would save money and be easier to use, not thinking about the shelf flex that would occur in such a wide cabinet. A helpful warning that cabinets that wide may have issues would have been easy to include on the order page for wall cabinets. Issues like this are something Barker takes no responsibility for and leaves the design to the customer so good luck since it's your money that will need to be spend fixing any design issues.


So no, I would never purchase cabinets or doors from them again. The frustration of designing, purchasing, shipping, building and installing is not worth any possible savings.

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