Creative Lighting Designs

I was sent to this store by my electrician to select the type of recessed lights we wanted to use in our renovation. While there, I noticed that they carried the chandelier I wanted for my dining room so I ordered the chandelier and put in the deposit. Easy, and pleasant. Fast forward to today when I received a call indicating that my electrician was going to be there in 10 min and that I had to give him my credit card for the balance of my order, which after clarifying on the phone while I was driving, was including the selections ordered by my electrician. I was confused as I expected the order placed by the electrician to be paid by him and to pay for the chandelier I had ordered on my own (we have done 3 home renovations and this has always been the way it worked with electricians). As soon as I mentioned that I thought the electrician who placed the order should actually pay for his order and then bill me for all of the work etc. the owner became angry, contentious and argumentative. He then said it was under my name and I had to pay for it all right then and was hoping I would pull over to give him my credit card. I told him I was dropping off the kids at school and that I would have to call him later. He was persistent about me paying for it and when I told him that I wanted to speak to the electrician first he then said hold on…. My electrician must have just arrived…. And handed me off to the electrician. As suspected the electrician said he had placed his order under my name and was planning to pay for the bill and then include it in his total bill to us for the project. He said he’d pick up my chandelier and I told him I would call back the store owner later in the day with the credit card for the balance on the chandelier. Within two hours of that call I received a revised email invoice for the chandelier balance as well as a phone call asking me to call back with my credit card. I was in and out of stores with bad cell reception for that time so I waited to call back when I was not driving or in public spaces. When I called I mentioned that I was disappointed with the owners handling of the situation and his overall tone and poor customer service. He then went into a tirade cutting me off mid-sentences and was unnecessarily angry and belligerent to the point of yelling at me. I mentioned that I could not imagine returning to his store and that’s when he said “I don’t give a S*%# !...and you cannot come here.. I am banning you from my store…” It did not end well and I am curious why he was so nasty and offensive over a$300 balance that I was obviously paying. I have never been treated with such a level of anger and animosity by any service person let alone a store owner. Stay away, not worth the energy and aggravation.

Not a positive experience for me with this company - Creative Lighting Designs. I attempted to work on my project ($2500-4k) with creative Lighting Designs after finding them here on Houzz.. He (Brian Horan - Creative Lighting) seemed very knowledgeable but then I realized (while in the showroom) I better take a day or two to follow up with my contractors (electricians) re: this purchase to get their input . However, this seemed to not sit right with Brian that I didn't commit to this purchase right on the spot in his store . Brian later called to follow up but quickly turned very angry, unprofessional, crass & profane.. resorting to name calling on the phone call... Bottom line: I was fortunate I took the time to connect with my contractor and didn't act in haste on this purchase given the level of unprofessionalism later reveled.

I am pleased to work with the professionals at Creative Lighting Designs. Their broad range of products and lighting expertise make them a valuable resource. They make my work easier because of their excellent costumer service; orders and deliveries are completely in a timely fashion.

We have just finished our kitchen renovation and it has been a major success due to Creative Lighting Designs. They helped me choose the perfect Hubbarton Forge Chandelier and hanging pendants for my island. Their professionalism and knowledge of product was outstanding. We had an after thought about under counter lighting. Brian was so knowledgeable about the products available to me, that it put me at total ease. I ended up doing the Watts Pro series in a soft led light. It was the perfect choice. Every time I walk into my kitchen I am amazed by its beauty, and the lighting to me was one of my most important purchases. I highly recommend them. Thank You Creative Lighting Desings

Creative Lighting Designs is my go to source for quality lighting in the upper valley. They offer a wide variety of lighting options in both style and price, and I have been 100% successful finding just the right light for each project. The showroom is large and is a good resource for finish and style referencing. In addition, Brian and Chris have a deep knowledge base of their product lines, and always make sure I have the right bulbs and accessories to make the order complete. The right lighting can really make the room, and I am proud to have this business as a partner in design.