American Outpost LLC

DO NOT USE THIS COMPANY- They delivered 50% of our order 4 months late. They will not return a call or email.

I ordered two pieces of furniture from American Outpost in August of 2016. They lied repeatedly about when our furniture would arrive - and ultimately it was never delivered. It has been 8 months and they won't respond in regards to refunding our money - essentially stealing almost $3,000 from us.

Our company ordered (5) Washington New Yorker custom conference tables. Product Misrepresentation and Missing Parts - No Contact from Seller Purchased (5) custom tables worth over $9K. Ordering in Dec 2016 to be delivered Jan262017. Tables poor quality with no feet on legs. Parts not marked for assembly. Company agreed to purchase and send plugs for legs. (2) tables arrived without bolts to assemble. Requested items. No contact from seller. Never received parts to assemble (2) tables. Tables are lower quality than advertised/pictured/purchased. Varnish is poorly done will need to be re-sanded and varished, cracks in joints that will need support repair underneath on some tables. Steel legs not sealed and are not sealed on the bottom. Will cause carpet tears and/or scratches on tile. Steel legs will rust quickly. We will have to seal all table legs to prevent rust. Legs are Mis-packaged so difficult to assemble. Company over promises, miscalculates construction time and delivery. Company requests payment in full. Do not hire this company. Any issues you will not get your money back.

What a horrendous experience. We placed an order for a conference room table and was told a delivery time of 4-6 weeks in our invoice and in email communications prior to placing the order. It took almost 9 weeks to deliver! We had to reschedule appointments and meetings because we did not have a conference room table. Whenever we inquired as to the status of the table we were given stories of how it was almost done and it would be shipped out that week. "That week" turned into the following week which turned into the following week. They then said they were swamped with work. Sorry, thats not my problem when you tell me 4-6 weeks for delivery prior to making a sale. If they were so busy, whey then tell your customer 4-6 weeks? Such blatant deception just to make a sale. To top it all off - they then shipped it to the wrong address! They shipped it to our billing address and not our shipping address which was clearly stated when we placed the order! When we told them about it, they showed absolutely zero concern or urgency to make it right. Not even an apology or any kind of offer for the inconvenience. They pushed us off to their freight delivery service and didn't even keep us in communication as to what was happening. We had to constantly follow-up as to the status and see where our table is. Then, when we got the table - our hardware was missing! Arlin said it was in the crate and showed us a picture - but no way to tell if it was our crate or someone else's. Nonetheless, he said he would mail it out to us. Did we ever get it? NO! We ended up having to spend $50 to go buy the equipment ourselves. Here is a quote from our installers about the quality: "1 side of the long board to connect the table top to the base was warped to the point it would not sit properly on the base of the table. (Wobbly) We tried to do our best with what we were given, but the end product is not satisfactory. The table company should stand its product and resolve the issue" The irony is we intended to a purchase a second table for our second conference room. However, the lack of concern, the multiple stories they gave us, lack communication, and not even an offer to "make it right" for the inconveniences and delays cost them at least an extra $2,000! Stay away from this company. There are many other vendors out there that will deliver better customer service (or even at least average customer service)!

Do not order from this company. I ordered a conference table for my business. Delivery was promised in 6 weeks, then 8 weeks. 12 weeks and many, many empty promises later (which come only after repeated please for updates), there is no sign of the table. It is astonishing.

Ordered a conference table and credenza. They came out great. We'll crated and high quality. Plan on ordering more. I was able to track my project status online.

We haven't heard from them since October. I just called the local sherrif's department to make a drive to see if they even have a business at the address given.

We ordered a $5000 table from American Outpost in November, it was scheduled for delivery before Christmas. When we can get someone on the phone we hear excuses and promises around completion but have yet to actually receive the table we paid for. Beware of this vendor.