Kitchen Creations

Hi Maria, we appreciate you spending time to review us, however are surprised by the nature of your concern. We typically do not divulge details about clients or projects, but given your review on our Houzz profile, we feel it necessary to share proper context in defense of the high reputation we have built up over our years of business. If you could, we do ask that you please reconsider your review and edit it to be removed… Over this period of close to 5 years, this property has been used as an Air BnB rental (a popular service that allows anyone to rent the property for short stays, instead of a hotel). Your concern is for a kitchen island and a pair of under-sink cabinet doors. We talked with you promptly following your outreach and you mentioned you had a handyman/ contractor come in but this person was not able to complete the work you were having them do. Following this conversation and looking at the photo of the island, you can see material has been intentionally removed, taking some paint along with it and exposing the unfinished edge of the wood, nail-heads, and the crease where the flooring meets the wall. Looking at the doors beneath the sink, there has also been significant surface water damage caused only to the paint, which is a furniture grade paint specific for kitchen cabinetry. This paint is designed to resist wear and tear but will not hold up to long periods of water exposure or wet towels draped over top of the doors. Even looking at the face of the doors in your photo, you can see significant marks, scrapes, and smudges that both the paint and cabinet have done a good job holding up against. Fortunately, the solid wood and primer below the paint have resisted damage and water absorption, which speaks well to the quality of the craftsmanship of our cabinets. We cherish our customers and stand by the work we perform ourselves, but for this case we are unable to provide a free repair when the circumstances are so far beyond the scope of normal wear and tear. We are sorry for any frustration it may cause but hope you can understand our perspective in this instance.